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HAZARD COUNTY SHUTTLE - MOAB BIKE SHUTTLE - PRIVATE GUIDED BIKE TOURS - RIVER SHUTTLES

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HAZARD COUNTY SHUTTLE - MOAB BIKE SHUTTLE - PRIVATE GUIDED BIKE TOURS - RIVER SHUTTLES Reviews

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Reviews ( 905 ) 5.0

Family wheeling
Family wheeling
2025.03.31
We used this shuttle service today. There were two in our party and two other small groups. Our bikes were secured for the transport and we were transported safely. Text messages promptly answered when we thought we may have screwed up pick up directions. All was good- we were the second stop and we made it to the drop off spot. Raptor was a super fun route. We had a mechanical issue while out on the trail and thought we might need to be rescued- again text was answered promptly. I believe had we not figured out how to get ourselves back to town, they would have come back out. Thanks for the responses as that gave us peace of mind.
We used this shuttle service today. There were two in our party and two other small groups. Our bikes were secured for the transport and we were transported safely. Text messages promptly answered when we thought we may have screwed up pick up directions. All was good- we were the second stop and we made it to the drop off spot. Raptor was a super fun route. We had a mechanical issue while out on the trail and thought we might need to be rescued- again text was answered promptly. I believe had we not figured out how to get ourselves back to town, they would have come back out. Thanks for the responses as that gave us peace of mind.
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Jason B
Jason B
2025.03.30
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Anthony Schwaller
Anthony Schwaller
2025.03.29
Friendly, professional service! Jeff, the owner, was our shuttle driver on two occasions. He was great. We will certainly use them again next time we are in Moab.
Friendly, professional service! Jeff, the owner, was our shuttle driver on two occasions. He was great. We will certainly use them again next time we are in Moab.
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wthomas
wthomas
2025.03.28
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N P
N P
2025.03.28
Great shuttle service, lots of availability and a reliable system (vehicles/ racks). Found the website and meet up locations a bit hard to navigate/ figure out at first.
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Mike Wollan
Mike Wollan
2025.03.27
Jeff provided trail knowledge, recommendations, and shuttles for three days for my wife and I. He rides these trails and rode one of the days we were riding. Having someone whois valuable when looking for trail recs
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Luke Massman-Johnson
Luke Massman-Johnson
2025.03.26
We ended up having a great shuttle experience with Hazard, and Geoff was prompt with pickup and friendly along the ride. But I did have some frustrations with Geoff's text communications that prevented a better review. The morning of our scheduled shuttle was raining, and Geoff texted the shuttle was cancelled. Totally understand, no problem. What bummed me out was how curt the text was. No apology, no sympathy, no attempt to reschedule, no checking in to see if we'd like to ride in the drizzle (which we probably would have done if we only had one day). And no explanation of whether we could rain-check, get a ride credit or a refund. In fact, I was disappointed Hazard never reached out over the next two days while we rode Moab with our own car. I kinda assumed that since rain obviously isn't under Hazard's control, they might just keep our ride fee and was ready to write it off. But we had one final day to ride and I texted Geoff back and asked if we could rain check our original shuttle. His entire reply: "indeed". He didn't ask if we wanted to run the same route, where or when we were to be picked up ~ I had to ask and confirm all of these things. Anyway, Geoff seemed very friendly and professional when we finally got a ride, he had a nice truck and he gave us some good Moab intel and trail info on our way to the trailhead, so it's odd that the text communication was so subpar. We had a great ride and an excellent last day, so it's not that big a deal .Maybe it was an assistant on an off day? I'll never know.
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Reply from HAZARD COUNTY SHUTTLE - MOAB BIKE SHUTTLE - PRIVATE GUIDED BIKE TOURS - RIVER SHUTTLES 2025.03.28
Hi Luke,

I wish you would have brought up these issues during our drive. I would have cleared up any miscommunication. 

I will take the time now.

Just so you know, you purchased the Peek Protection plan for this reservation, which is like travel insurance. 

It clearly states that if the party has to cancel at the last minute or the shuttle doesn't run, the trip will be refunded through Peek. 

If you hadn't purchased the travel insurance, our cancelation policy states, "if the weather is bad and we wouldn't ride you will be issued a full refund."

The drizzle you described was a full-on storm up above 5000 feet. It dropped snow and created a muddy mess, resulting in a two-day trail closure. We don't dictate when the trails are rideable; the local Trail Mix organization controls these decisions. We can lose our shuttle permit if we drop guests off when the trails are prone to damage. 

When you requested a rain check, I said yes without hesitation. Regardless, I didn't have the resources to get your group up to the trail that day, as our shuttle vans were being used to service other trails and reservations. 

I signed you up for the same trail, pickup time, and meeting location you had originally purchased. I didn't think you required reconfirmation on these details. 

In addition, I assumed you had already been refunded through Peek Protection. However, I provided your group with a free ride in my personal vehicle out of the goodness of my heart and to promote good business. 

Sixteen other guests received the same text as you the morning of the cancellation. 

No one assumed that we would keep their money. Everyone received a full refund without contacting me. 

Lastly, in (5) years of operating and 900 reviews, yours was the first non-5-star. 

I'm sorry you didn't receive the service you expected. 

You can contact Peek via the email you received when you purchased the protection plan, and they will happily refund your reservation, as the shuttle was canceled due to bad weather. 

Best regards, 
Geoff
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Daniel Zheng
Daniel Zheng
2025.03.25
Excellent shuttle followed by an excellent ride!
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Thomas Esch
Thomas Esch
2025.03.25
Great shuttle! Don’t hesitate to call them, I did a last minute booking online, confused myself on pickup and clarified with a quick call! Got great advice/trail beta on the ride up!
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Jeff Rees
Jeff Rees
2025.03.24
Awesome idea to pick-up at the trailhead. Less chaotic than the bike-shop shuttles.
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Brent Edwards
Brent Edwards
2025.03.18
Nice and helpful driver got our family started on an epic ride! Would go again in a heartbeat!
Nice and helpful driver got our family started on an epic ride! Would go again in a heartbeat! Nice and helpful driver got our family started on an epic ride! Would go again in a heartbeat! Nice and helpful driver got our family started on an epic ride! Would go again in a heartbeat!
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Kristin McLaurin
Kristin McLaurin
2025.03.18
We appreciated our female driver & ease of drop off to do the mag 7 ride. We got excellent advice from our fellow riders. Thank you! Next time is the whole enchilada & we’ll use hazard county shuttle service. Thank you!
We appreciated our female driver & ease of drop off to do the mag 7 ride. We got excellent advice from our fellow riders. Thank you! Next time is the whole enchilada & we’ll use hazard county shuttle service. Thank you!
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Morgen William
Morgen William
2025.03.18
I booked three shuttles with Hazard on a recent trip to Moab and came away so impressed by the experience(s). First, they were responsive and friendly in helping me organize my rides since I wanted to do a shuttle + additional pedal ride each day. I ended up shuttling the lower part of The Whole Enchilada / Porcupine Rim Trail, Raptor Route and then Mag 7 with the Portal finish. The shuttle experience was well organized (with a separate reminder email, complete with links to accurate map locations, for each shuttle) and smooth, but the personalized advice and recommendations for everything from trail selection, weather management and ride pacing was what really impressed me. They even happily swapped two of my shuttles around to orient me towards better riding conditions due to some overnight snow. Last but not least, a number of “regulars” were in two of the three shuttles and instead of making me feel like an unknowing visitor, they shared plenty of advice and made sure I was set up for success. I’ll definitely book with them next time I’m in Moab and have no hesitation to point you towards them!
I booked three shuttles with Hazard on a recent trip to Moab and came away so impressed by the experience(s). First, they were responsive and friendly in helping me organize my rides since I wanted to do a shuttle + additional pedal ride each day. I ended up shuttling the lower part of The Whole Enchilada / Porcupine Rim Trail, Raptor Route and then Mag 7 with the Portal finish. The shuttle experience was well organized (with a separate reminder email, complete with links to accurate map locations, for each shuttle) and smooth, but the personalized advice and recommendations for everything from trail selection, weather management and ride pacing was what really impressed me. They even happily swapped two of my shuttles around to orient me towards better riding conditions due to some overnight snow. Last but not least, a number of “regulars” were in two of the three shuttles and instead of making me feel like an unknowing visitor, they shared plenty of advice and made sure I was set up for success. I’ll definitely book with them next time I’m in Moab and have no hesitation to point you towards them! I booked three shuttles with Hazard on a recent trip to Moab and came away so impressed by the experience(s). First, they were responsive and friendly in helping me organize my rides since I wanted to do a shuttle + additional pedal ride each day. I ended up shuttling the lower part of The Whole Enchilada / Porcupine Rim Trail, Raptor Route and then Mag 7 with the Portal finish. The shuttle experience was well organized (with a separate reminder email, complete with links to accurate map locations, for each shuttle) and smooth, but the personalized advice and recommendations for everything from trail selection, weather management and ride pacing was what really impressed me. They even happily swapped two of my shuttles around to orient me towards better riding conditions due to some overnight snow. Last but not least, a number of “regulars” were in two of the three shuttles and instead of making me feel like an unknowing visitor, they shared plenty of advice and made sure I was set up for success. I’ll definitely book with them next time I’m in Moab and have no hesitation to point you towards them! I booked three shuttles with Hazard on a recent trip to Moab and came away so impressed by the experience(s). First, they were responsive and friendly in helping me organize my rides since I wanted to do a shuttle + additional pedal ride each day. I ended up shuttling the lower part of The Whole Enchilada / Porcupine Rim Trail, Raptor Route and then Mag 7 with the Portal finish. The shuttle experience was well organized (with a separate reminder email, complete with links to accurate map locations, for each shuttle) and smooth, but the personalized advice and recommendations for everything from trail selection, weather management and ride pacing was what really impressed me. They even happily swapped two of my shuttles around to orient me towards better riding conditions due to some overnight snow. Last but not least, a number of “regulars” were in two of the three shuttles and instead of making me feel like an unknowing visitor, they shared plenty of advice and made sure I was set up for success. I’ll definitely book with them next time I’m in Moab and have no hesitation to point you towards them! I booked three shuttles with Hazard on a recent trip to Moab and came away so impressed by the experience(s). First, they were responsive and friendly in helping me organize my rides since I wanted to do a shuttle + additional pedal ride each day. I ended up shuttling the lower part of The Whole Enchilada / Porcupine Rim Trail, Raptor Route and then Mag 7 with the Portal finish. The shuttle experience was well organized (with a separate reminder email, complete with links to accurate map locations, for each shuttle) and smooth, but the personalized advice and recommendations for everything from trail selection, weather management and ride pacing was what really impressed me. They even happily swapped two of my shuttles around to orient me towards better riding conditions due to some overnight snow. Last but not least, a number of “regulars” were in two of the three shuttles and instead of making me feel like an unknowing visitor, they shared plenty of advice and made sure I was set up for success. I’ll definitely book with them next time I’m in Moab and have no hesitation to point you towards them! I booked three shuttles with Hazard on a recent trip to Moab and came away so impressed by the experience(s). First, they were responsive and friendly in helping me organize my rides since I wanted to do a shuttle + additional pedal ride each day. I ended up shuttling the lower part of The Whole Enchilada / Porcupine Rim Trail, Raptor Route and then Mag 7 with the Portal finish. The shuttle experience was well organized (with a separate reminder email, complete with links to accurate map locations, for each shuttle) and smooth, but the personalized advice and recommendations for everything from trail selection, weather management and ride pacing was what really impressed me. They even happily swapped two of my shuttles around to orient me towards better riding conditions due to some overnight snow. Last but not least, a number of “regulars” were in two of the three shuttles and instead of making me feel like an unknowing visitor, they shared plenty of advice and made sure I was set up for success. I’ll definitely book with them next time I’m in Moab and have no hesitation to point you towards them!
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Sam Houk
Sam Houk
2025.03.16
Riding back to your vehicle is a game changer! These guys are the best! We did two rides with them and the vibes were awesome both times! Will definitely use them again!
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Henry Larson
Henry Larson
2025.03.12
Gave me a ton of info about the local trails and saved me an absolute headache, Jeff is an awesome dude I will definitely be booking another shuttle next time!
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Thea Hand
Thea Hand
2025.03.12
Jeff was super nice! He gave me a lot of good information and saved me a 20 mile ride!
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#mikesteedenduro
#mikesteedenduro
2025.03.09
Showed up on time, super nice and clean shuttle van. Jeff was super friendly and knowledgeable, plus they picked me up at the bottom of portal so once I finished that beast of a ride I was right at my truck. Will use them again!
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Per Heilmann
Per Heilmann
2025.03.09
I recently organized a custom mountain bike group shuttle for 14 friends heading up to Porcupine Rim. Geoff and the Hazard County Shuttle company were terrific, super communicative and helpful with booking, punctual on the day and helpful with all things Moab, making our trip perfect! Highly recommended.
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Spencer Hatch
Spencer Hatch
2025.03.06
Geoff is an incredible shuttler! Came early and provided valuable trail knowledge. Would highly recommend.
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Luke Angel
Luke Angel
2025.03.06
Great communication after booking for options and pin to the pick up spot.
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