Ilford Apartments Reviews

Pathetic service and attitude, especially from the reception staff (claimed his name was Mohit Mohit). First, when we arrived on day-1, we were sent to a different building than the one we had booked late in the night. We were willing to overlook this issue as the room specifications were similar to the one we had booked. However, the TV in the room didn’t work for at least 4 days during our stay. When reporting this issue on the 6th night, forget being helpful or empathetic, the staff (Mohit Mohit), didn’t even have the courtesy to apologise for the inconvenience. This was despite, repeatedly reporting that this was the second break down, with four days of non-functioning service that was claimed by the establishment and charged for. Instead, he (Mohit Mohit) chooses to be patronise paying guests, exhibits his flair for sarcasm and explains that being not helpful is a part of his job responsibilities, along with reporting issues, without resolving them. Definitely avoidable, especially if you are travelling with small kids. Also, avoid our friend Mohit Mohit like plague, unless you are looking for lack of eye contact and unhelpful explanations on his job responsibilities.