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Inner Melbourne Maids

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Inner Melbourne Maids Reviews

EXCELLENT rating
5.0
1362 reviews Verified
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Reviews ( 1371 ) 5.0

amber Munro
amber Munro
2025.03.14
We were lucky enough to get Anna as our cleaner for our first time using this service. She did a fantastic job. The showers were spotless and I can never get them that clean! Anna was lovely and friendly and really hardworking. We will definitely be trying to book her as our regular cleaner!
Bec Gilbert
Bec Gilbert
2025.03.13
Inner Melbourne Maids has provided me with a new cleaner Ami, she is lovely and does a great cleaning job. I have used this service for a long time now and they have always provided a great level of service and responsiveness.
Reply from Inner Melbourne Maids 2024.07.14
Hi Bec,

Thank you for taking the time to leave a review! We're delighted to hear that Paula has been lovely and professional, providing a great cleaning job. Your continued trust in our cleaning services means a lot to us, and we're glad to maintain a high level of service and responsiveness for you.

Thanks again,
Inner Melbourne Maids
Nathan
Nathan
2025.03.08
A fantastic process and our cleaner Paula was very detailed, friendly and did a great job. Thanks Paula !
Reply from Inner Melbourne Maids 2024.11.17
Hi Nathan,

Thank you for your review! We’re so pleased to hear your first experience with our cleaning services was a positive one. It’s great that your cleaner made such a good impression with their attention to detail and professionalism.

Thanks again,
Inner Melbourne Maids
AndyE
AndyE
2025.03.06
Verified
I was able to book an end of lease clean at relatively short notice. Yolimar was amazing. She cleaned high and low and the property I had rented for three years looked even better than before I moved in after her effort. Yolimar arrived on time, communicated really well and did an exceptional job. Really happy. I did need to make sure I supplied a vacuum and mop and on the day needed to further supply mop liquid, a duster and toilet brush.
Andy Egan
Andy Egan
2025.03.05
I was able to book an end of lease clean at relatively short notice. Yolimar was amazing. She cleaned high and low and the property I had rented for three years looked even better than before I moved in after her effort. Yolimar arrived on time, communicated really well and did an exceptional job. Really happy. I did need to make sure I supplied a vacuum and mop and on the day needed to further supply mop liquid, a duster and toilet brush.
Reply from Inner Melbourne Maids 2025.03.10
Hi Andy,

Thanks for taking the time to leave a review! We're so glad Yolimar did an exceptional job with your end of lease clean and that the place looked even better than when you moved in. It's great to hear she was punctual, communicative, and thorough. We appreciate your support and kind words!

Best,
Inner Melbourne Maids
T Lee
T Lee
2025.03.05
Used Inner Melb West for the first time & was impressed with the get go. From booking to coming home to a clean house! Carolina did a fantastic job, thank you!
Reply from Inner Melbourne Maids 2025.03.10
Hi T Lee,

Thanks for taking the time to leave a review! We're so glad Carolina did a fantastic job and that the whole process, from booking to coming home to a clean house, was seamless for you. We appreciate your support and hope to assist you again!

Best,
Inner Melbourne Maids
Nick C.
Nick C.
2025.03.03
Verified
Some not great cleaners in the network but some amazing ones as well. They’re pretty flexible when a cleaner doesn’t meet your needs.
Julie Keys
Julie Keys
2025.02.28
Natalia does an amazing job each week keeping our home sparkling clean
Reply from Inner Melbourne Maids 2025.03.03
Hi Julie,

Thank you for your review! We're so glad to hear that Natalia keeps your home sparkling clean each week. Your support means a lot, and we appreciate your kind words!

Best,
Inner Melbourne Maids
Pip McIlroy
Pip McIlroy
2025.02.28
Anna-Dolcia did a fantastic job. She communicated with me in a timely way prior to the day and arrived right on time. She took care to clean my house very well and there were several extra special touches that I really appreciated. I highly recommend Anna-Dolcia
Reply from Inner Melbourne Maids 2025.03.03
Hi Pip,

Thank you for your review and recommendation! We're so glad to hear that Anna-Dolcia provided a fantastic cleaning service and added those special touches. Your kind words mean a lot, and we appreciate your support!

Best,
Inner Melbourne Maids
Sophie Boyes
Sophie Boyes
2025.02.28
Excellent job done by Yolimar, the house was sparkling and she did everything I asked plus more. 5 stars.
Reply from Inner Melbourne Maids 2025.03.03
Hi Sophie,

Thank you for your review! We're so glad to hear that Yolimar did an excellent job and left your home sparkling. Your support means a lot, and we appreciate your kind words!

Best,
Inner Melbourne Maids
Thelma Sheehan
Thelma Sheehan
2025.02.27
Blanca is amazing, he very respectful of your belongings and does a very thorough job. Thank you Blanca, I look forward to her visits 🫶🏼
Reply from Inner Melbourne Maids 2025.03.03
Hi Thelma,

Thank you for your kind words! We're so glad to hear that Blanca is doing a thorough job and that you look forward to her visits. Your appreciation means a lot, and we’re happy to be part of keeping your home clean!

Best,
Inner Melbourne Maids
Daizy Maan
Daizy Maan
2025.02.27
I chose this company because of all the 5 star reviews, I booked them twice with 2 different cleaners and unfortunately was dissapointed.

Constructive:
(1) After she cleaned she didn't return everything back to where it belongs(ie books, cords, chairs)
(2) she spent a lot of time scrubbing a couple of dark spots and hence we didnt have time to do other things
(3) she cleaned the book shelf but stacked books back in a very messy way (see image)
(4) she didnt replace any of the toilet rolls, as it was an airbnb clean and my housemate was home I thought she'd ask her which supplies need topping up. The spare rolls were in the cupboard and it was left open so that she could see them but she didnt.
(5) inside cupboards in kitchen was not cleaned at all - i was under the impression this was included in a deep clean.
(6) For the other 3 hour clean I booked with the same company but different cleaner for a different property, I had paid for an extra hour and said to do the fridge - I didn't realise she would spend 1 hour on the fridge and 1 hour on the bathroom and rush through the rest of the entire apartment (and in the end not have time for our spare room, so only really did 1 bedroom + lounge + 1 bathroom). Given how much time was spent on the fridge I was surprised to see she didnt wipe the handle and there were marks on it.

Overall I dont think I'd engage the agency again.
Reply from Inner Melbourne Maids 2025.03.10
Hi Daizy,

Thank you for your feedback—we really appreciate the details you’ve shared. We always strive to provide a high standard of service, so we’re sorry to hear the cleaning didn’t meet your expectations.

This is the first time we’re hearing about your experience, as we hadn’t received any direct feedback from you before your review. Since then, we’ve tried reaching out via phone, email, and SMS to understand what happened and see how we can help, but we haven’t been able to connect.

If you’re open to it, we’d still love to discuss your experience and find a way to make things right. Please feel free to reply to our messages—we’re here to help.

Best Regards,
Julie
Marsilea Harrison
Marsilea Harrison
2025.02.26
Efficient and effective!
Reply from Inner Melbourne Maids 2025.03.03
Hi Marsilea,

Thank you for your review! We're glad to hear you found the cleaning service efficient and effective. We appreciate your support!

Best,
Inner Melbourne Maids
Kirsty Wesner
Kirsty Wesner
2025.02.26
I wish I could give 6 out of 5 stars! Angie was so fantastic, in fact I’d confidently say she was the best cleaner I’ve had from any company! She not only fit in so much within the 2 hours but she did an immaculate job and was so friendly and accommodating!!! Highly recommend!!!
Reply from Inner Melbourne Maids 2025.03.03
Hi Kirsty,

Thank you for your amazing review! We're so glad to hear that Angie provided such a fantastic and efficient cleaning service. It’s great to know she went above and beyond while being friendly and accommodating. Your recommendation means a lot!

Best,
Inner Melbourne Maids
Kirsty W.
Kirsty W.
2025.02.26
Verified
I wish I could give 6 out of 5 stars! Angie was so fantastic, in fact I’d confidently say she was the best cleaner I’ve had from any company! She not only fit in so much within the 2 hours but she did an immaculate job and was so friendly and accommodating!!! Highly recommend!!!
Jessica Lees
Jessica Lees
2025.02.25
The cleaner cancelled less than 2 hours before the first time clean (medical reason so I thought ok can’t be helped - these things happen), but then she cancelled again the night before the rescheduled clean as it didn’t fit in with her other life commitments- pretty disappointed to be stuffed around so much and still not have a solution for my cleaning- it seems like this company are not vetting their people properly or taking any responsibility so beware.
Reply from Inner Melbourne Maids 2025.03.10
Hi Jessica,

We’re really sorry for the inconvenience and frustration this caused. While unforeseen circumstances like medical issues can happen, we completely understand that having your clean rescheduled twice—especially at short notice is not acceptable. Reliability is absolutely key for us, and we take responsibility for ensuring cleaners are committed and available as promised.

We’ve been trying to reach out to you to offer a solution and make this right, but we haven’t been able to connect. If you’re open to giving us another chance, we’d love to guarantee a much smoother and more reliable experience for you. Please feel free to reply to the messages we have sent, we truly value the opportunity to turn this around for you.

Kind regards,
Julie
Drusilla Williams
Drusilla Williams
2025.02.25
Amazing cleaning- prompt and polite.
Reply from Inner Melbourne Maids 2025.03.03
Hi Drusilla,

Thank you for your review! We're glad to hear you were happy with the cleaning and service. We appreciate your support and look forward to assisting you again!

Best,
Inner Melbourne Maids
Ben Reviewer
Ben Reviewer
2025.02.24
Could not be happier with our latest cleaner. Extremely thorough and professional.
Reply from Inner Melbourne Maids 2025.03.03
Hi Ben,

Thank you for your review! We're so glad to hear you’re happy with your cleaner and the thorough service provided. We appreciate your support and look forward to assisting you again!

Best,
Inner Melbourne Maids
Lauren Roche
Lauren Roche
2025.02.24
I highly recommend Maria for all your cleaning needs. Maria is punctual, polite and excellent at her job. Maria is the only cleaner to so far complete all of cleaning plus more!! Maria is like having 2 cleaners do the job. Very happy customer
Reply from Inner Melbourne Maids 2025.03.03
Hi Lauren,

Thank you for your review and recommendation! It’s great to hear that Maria exceeded your expectations and got so much done. Your kind words mean a lot, and we’re glad you’re happy with the service. Looking forward to assisting you again!

Best,
Inner Melbourne Maids
Alice Cooney
Alice Cooney
2025.02.24
Maria was excellent, so easy to work with and left nice little touches around the house that I really appreciated.
Reply from Inner Melbourne Maids 2025.03.03
Hi Alice,

Thank you for your review! We're so glad to hear that Maria was excellent and added those thoughtful touches to your home. It’s great to know you had such a positive experience. We appreciate your support and look forward to assisting you again!

Best,
Inner Melbourne Maids