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Reviews ( 641 )
Mxd Chx
2023.08.24
This is a great swim class. My child has been going here for a while now and she loves it and had been learning a lot. Swimming is constantly improving! The instructors are very good with the kids.
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Z Z.
2023.08.08
Verified
The staff is very ignorant and terrible at communicating. Good luck with someone ever answering you when you call and if they do, they are very ignorant. If your child's school funds don't come through for whatever reasons, they expect you to pay right then and there the $150 and if you don't, your child will not get to participate that day. They say they like your kids but all they like is your money. I would not recommend bringing your child there. Take them elsewhere.
Elise J.
2023.08.06
Verified
I loved this place in the beginning but now that my daughter has been banned for their mistake I definitely will not be back or recommend this place. For starters they are closed Mondays and Tuesdays with absolutely no way to get in contact with anyone on these days. I was placed on the waitlist and when you are waitlisted and a spot becomes available they automatically charge your account. I had no problem with this but I had a mix up with accounts and it didn't process. I spoke with someone the day her class was supposed to start and told the rep she would be starting the following week and I would pay when we were at the facility. It was no issue and she even offered a makeup token for the class we missed. I then was charged a second time after this and I couldn't not speak with anyone because it was Monday! I disputed the transaction with my bank because I could not wait. I then spoke with another rep who told me another rep manually charged my account after the first rep noted not to. He was supposed to note that they did not need to refund me because my bank had already refunded me. I then received an email saying I would be charged the $180 plus a $50-$60 chargeback fee before I could reschedule my daughter's classes. A "supervisor" called me and was extremely rude over talked me didn't listen and then told me he was calling my financial institution reporting fraud and banning my daughter from the facility. I will never give them my business. This place is absolutely unprofessional and I will gladly take my business elsewhere.
susan k.
2023.08.01
Verified
We had a great experience. The online portal is easy. The staff are wonderful. Very warm and welcoming to the kids, always smiling and giving high 5s. Pool must be comfortable because my kids always get in without hesitation. Really did help my kids w their swimming skills.
Kate K.
2023.07.25
Verified
I purchased a Groupon. This location has an agreement to benefit by Groupon but will not actually let you book a class. I have been on the waiting list for 5 months, and Aquatech will not tell me what place I am in on that list. I am trying to get my kid to enter at the very lowest level so lots of kids must have moved up by now, but they will not give an estimate. This should be an easy answer with the place in line since I am entry level and there should be an exact number of entry level. I am not trying anything complicated like signing up with a friend or sibling. The groupon expired after 4 months, and 5 months has past so I am loosing money. I want my money back. I want my time back too. The whole experience is just such a nuisance. Who knows if their instructors are any good, the business itself is BS.
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noy bambauer
2023.07.07
Best swim school. Very clean facility and very friendly staffs. The instructors are very very good with kids. Both my daughters were very nervous to put their heads under water before they started and now they both are good swimmers.
Marissa P.
2023.07.03
Verified
Not sure about this place, can't rate the swim classes since we haven't got to try them yet. This place is extremely difficult to get in contact with people. Still waiting to get booked into classes that have been paid for two months ago. Can only leave a message on the phone or email.
Raisa S.
2023.07.01
Verified
We enrolled our girls (3 and 5 yo) January 2021. After the first lesson both as Starfish, my 3yo quickly overcame her fear of the water without mommy and daddy. Over the past 2 and half years, they have progressed so much. Both girls can swim on their own now and are skilled in controlling their breathing while swimming. My older one ended her lessons at Orca level, competitive swimming. I would've withdrawn her sooner but my younger daughter liked her being there (even though they haven't been in the same level for over two years!). My younger one is still mastering her strokes as a Puffer Fish and we plan to keep her in through Tiger shark. I must say in the beginning it was hard to get the girls in at the same time when my older one quickly leveled up and we had classes right after the other. We were on waitlists and finally got them in at the same time. I get the struggle but it is what it is. They do play DisneyPlus movies for kids waiting for their lesson, they have 3 large TVs where parents wait and watch their kids during their lesson, and they have snacks and beverages (including beer) for sale! We were very pleased with the instructors and staff. They were all kind and helpful. The facility is clean and we'd highly recommend!
Jen J.
2023.06.27
Verified
Such a great swim school. After going through three other programs aquatech is by far my favorite. Facilities are well maintained, staff are all friendly and patient and the instructors are effective. Highly recommend.
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Joya Joseph
2023.06.17
My daughter has been doing well learning to swim. According to her, she is sinking less, lol. The facility is clean, and the instructors make the kids feel confident they can do the lesson for the hour. The parent viewing area is lovely, so your kiddo can wave and see you watching. Adequate parking, so never a fight to find a parking space. Forgot some swim gear? There is a convenient (yet expensive) shop to save the day.
2023.06.14
2023.06.14
| United States
Shameful Facility
My child went to another swim facility before and she is going now again to the academy we are very happy and we are outta Aquatech- horrific place for good!
They are dishonest, this can be and has been their stance with everybody who refuses to just pay and accept what this facility wants to force on them. This type of retaliation by this swim center is exactly what is being mentioned by all other reviewers. Please check the 1 star reviews on yelp those will tell all the accurate stories, business must be reasonable enough to understand but obviously these are not a reasonable lot. They only know to argue and cancel kids lesson, people who are giving them 1 stars on yelp are telling their horror stories, Go read YELP.
The pool is not Olympic level but they'll Olympic strategy jargon to slow the kids down. This pool is NOT for taller kids or advanced kids who are upper elementary and above!!! This is very very shallow pool which is crammed at both ends and obviously there's no-way a child can ever truly learn, there's just no space and kids are forced to do the same thing over and over and over and over without ever giving them a chance to organically grow and advance as they should. After the four 30 minute weekly sessions, she gained zero new skills. She spent the time drilling the same exact basic skill which they already knew how to do prior to attending. Obviously we will ask them to move our child up, to which they did drama, retaliation and cancelling lesson. They also harassed us multiple times on phone because we cancelled her enrollment and tried to enroll her at a different level when we went to the facility to discuss, a skinny lady with bleached hair jumped in and insulted us and our child started to shout at us, paying fees at your facility doesn't mean we will take insults, we are very by their CS calls and the staff behavior at their center, any person would be. These people need basic customer training.
Shame!
Naomi Ling
2023.06.09
Front desk staff is super friendly and helpful. Facility is clean and spacious, plenty of private stalls that make it easy to change after a lesson with a toddler. Instructors friendly and engaged. Only thing missing that would make it perfect is instruction on water safety in the tadpole class.
Lili L.
2023.06.07
Verified
Great place to bring your children for swim classes! The instructors are all so nice and friendly. I started my son when he was 6 months old, took a break and we're back now that he's 2. Can't tell you how happy I am that we have the same sweet instructor (Eva)! We've had other instructors step in while she's out and they're all just the nicest human beings. My son hasn't adjusted very well, and they're so patient. They do not force him to do anything he doesn't want to which I absolutely love! I've been to places where the instructor forces kids to participate and it made me feel very uncomfortable. If you're looking for an affordable place to take swim lessons with your children, check this place out!
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Yodit Mengstu
2023.06.05
I believed they have a good swimming instructor, and good customer service.
Alden C.
2023.06.03
Verified
Great instructors. My two children became proficient swimmers. My oldest made it into a competitive swim team.Customer service had been slightly hard to makeup lessons. The online scheduling did help with reducing the time taken to find a make up lesson.
Takenya Spears
2023.06.02
So this place is good. In regards to the facilities. Convenient, clean, and everyone is extremely nice. I do, however, think they milk the system. They keep kids at a level for months at a time. My son jumps out the diving board at Hercules Swim school and able to come up and swim to the side
However here because he doesn't flip how they want he's kept in the same session for 6 months. I look at this school as a way just to keep him the water in non summer time. But have no confidence that he will actually become a better swimmer here. In regard to my 4 year old they worked wonders. He is able to put his head under water when I initially went he did not want water in his face. It may be better for younger children.
Update increased my 3 to a 4....
Bruno Versaci
2023.05.10
I would give no starts if it was possible. Their policies are worse than a German Gestapo. We've been going there for over 6 months, no problems. My wife who's a graveyard nurse, had to cancel her card on file because of possible fraud. Since she works at night, she neglected to inform them (our fault). But as I walked in my son jumped in the water leaving me at the check in table. Their true colors showed that they are all about the money. Since my card was declined they said i have to pull my son out of the water? Seriously? I told them I'll just take care of it next week, what's the big deal? They said it's their policy. Needless to say my son was disappointed. The guy who helped me "David" was absolutely useless, but in his defense, when I asked for a "manager" he said they are "all managers." So I guess their all useless? I say this because they said they could not take care of my issue unless I pay them; I would, but it was my wife's account and they wouldn't take a check. When I asked for a "real manager," they said they can only document the incident and someone will get back to me. Screw them. If my money isn't green enough I'll just go somewhere else. The just lost two clients; myself and a friend I recommended who I just reached out to and told him not to take his kids there and I caught him just before he was going to enroll. Good timing. Horrible place. Regret ever going there; extremely unprofessional.
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Shalini Trivedi
2023.04.28
Great swimming instruction, not so great account management.
They're great with kids and families, hence the 4 star rating since that's their purpose. Their account management is challenging at best. Desk staff may or may not enter data correctly. The web interface is a mess. Even if you call to correct information, they may or may not get it correct.
Update: web interface can still use work!
Kelly K.
2023.04.24
Verified
This place is really made just for kids! We've had a great experience. Staff is wonderful!
Sheryl C.
2023.04.18
Verified
Staff is rude, negligent, they lie about monthly and or annual plans when you sign up. They find loopholes to make you pay more. Then they ignore you when you try to reach out.