Verified Company
Hospitality Matters and It Was Missing Here.
We came here for the first time after seeing the high Google ratings, but the service did not match our expectations. From the start the female server was unwelcoming and took our order without writing it down. I even pointed directly to the menu photo with the printed name to be clear. When my husband’s and child’s food arrived, mine did not. The server only said something like “wrong order” without any clear explanation, so I waited.
When my plate finally came out the second time, it was still wrong. The dish I pointed to clearly showed fish and shrimp with the correct name underneath, but the plate I received had no fish. When we raised it, the same server walked over, pointed at the photo and said I had ordered that. I confirmed yes, that was exactly the picture I pointed to. She leaned in, looked at the name and picture again, then just said “Oh” and walked away no apology, no responsibility. I had to wait another 15 minutes while my family had already finished eating.
One male server later apologized, but the lack of accountability from the first server left the strongest impression. The food was average, portions small for the price, and even the restroom was disappointing—the smaller one was already dirty when we arrived as the first customers of the day. Dining out should feel welcoming and respectful, and there are many other Mexican restaurants with kind, responsible staff who deserve our support more.
