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Recenze ( 81 )
Joe Paladino
2024.08.08
Bad service..
David Griffel
2024.08.07
I would highly recommend Merritt Island Air & Heat. Techs are on-time and professional.
Thank you for the great review. I will share your comments to their supervisors.
Susy Alfaro
2024.07.30
Bruce is amazing, appreciate his service!!!!
Susy, we are very pleased that Bruce was of assistance to you and helped you with your questions and or concerns! Thank you for taking the time to leave a review, we appreciate your feedback, tremendously!
Ed Lyons
2024.07.18
The best AC Company I have had the honor to service my home AC. Above and Beyond to say the least. Dustin the technician drove to Orlando to get the part he needed. He was the total solution and addressed all the issues with the unit. My wife has recently had open heart surgery and in this heat wave I considered the AC problem a life-threatening event.
I must add that other companies informed me that the unit was not in warranty and did not honor their appointments. They checked and the warranty and was good until 2029. A savings of 2,000. Beware of the other experts.
Ed, we hope and pray that you wife is doing much better and is healing! Situations like this, giving the circumstances are indeed, life-threatening. We are so pleased to hear that Dustin was able to go above and beyond to help you and your wife during troubling times. Thank you so much for choosing us and giving us feedback. We hope everything continues to go well for your wife!
Jon Peters
2024.07.18
Just moved to the area and an HVAC friend gave me this company as a recommendation. Ryan came out and was awesome. He showed me all the procedures and maintenance tasks I was unaware needed to be done to maintain an efficient system. By far the easiest and most stress free maintenance call. He even gave me lots of ideas for local places to take my 3 kids.
Jon, welcome to the area! We love hearing that we were recommended but not only that. We are so pleased to hear that Ryan was able to not only accommodate to you but went above & beyond to help you and your little ones out! We hope you continue to thin of us if anything (God forbid) happens!
John Glass
2024.07.03
Merritt Island Air and Heat (MIA&H) continue to treat us like their own family. They service two properties. We refer to the tech who services the Cocoa property as "Saint Jim." Not only is "Jim" a first-rate technician, but he is also empathetic and truly "family" to us. We are very fortunate to have MIA&H service our A/C and highly recommend them. Their office staff are also responsive, helpful and friendly.
We have found Merritt Island Air and Heat (MIA&H) to have outstanding customer service (Kathi and Billie) and excellent technicians (Jim, Dalton, and Ryan). Our A/C stopped working at 3 PM. Called MIA&H, spoke to Kathi, Ryan was on the doorstep at 8:30 AM, resolved the problem (a clogged discharge drain pipe), verified the A/C was working properly, explained the problem, like a teacher to a pupil. The techs are knowledgeable, professional, and friendly. We highly recommend MIA&H. They are the best in the business and truly treat the customer like family.
John S.
2024.05.20
Had company X come over to troubleshoot our system. Many things wrong. The good news was it was under warranty. The bad news is it took company X 2 weeks to "not fix it" and suggested we call someone who "is properly trained on Trane AC's " We called Merritt Island Air and Heat and talked to Mark. Mark tells me not only was this going to be no problem to straighten out ( i was dubious but...) he has the perfect tech to put on it. Ryan was the tech and came out and solved it in less than a hour out the door. Two weeks of suffering in the heat and solved in a flinch and at a great price too! Was totally worth it at double the cost.
Merritt island Air and Heat is my NEW go to company! This review was not encouraged by the company but i was so impressed by their professionalism, I just had to convey my satisfaction ( and relief! ).
John, thank you so much for taking the time to give us feedback during your frustrating & troubling times. We are very sorry to hear you were without A/C for a long period of time but very happy to know you are now happy & cool in your home!
We are very pleased to hear that Mark & our service tech, Ryan were able to get you taken care of as we were coming into hurricane season! We take pride in making sure our clients are being taken care of. Please reach out to us if any more (heaven forbid) issues come up, during this time!
Justin 2tall
2024.04.24
Rude. Def don't recommend
Justin, thank you for taking the time to leave us a review. Feedback from our customers is something that we value highly and do not take lightly. As you shared from your experience, this was not the case with you and for that we do apologize. We strive to make sure as a company that we are able to implement feedback from the community into our daily jobs.
jason amstutz
2023.10.04
What great people, they worked in lightning rain to get the job done! They go well and above what most of us are like yea no. This is a great business and worth the call over others. That’s my opinion and my experience
Jason, thank you so much for your feedback! We are very happy to know that you are pleased with our work! We continue to try to strive to be better everyday. We appreciate any and all feedback we can get to make your experience as a valued customer, better each and every time!
Lisa Marie
2023.08.28
I am so pleased with the initial scheduling with Kathy, she was kind and understanding! My air handler was leaking badly, I tried to “flush it” myself, time for professionals! Jim arrived and was a master of his craft. He seemed to know from the onset what to do, fixed the issue and explained everything to me! I’m so thankful for such an honest company! I highly recommend them to anyone that has AC issues! A+++++
Lisa, we thank you very much for your input on how Kathy and Jim were able to assist you during your troubled times! We appreciate all feedback we get to continue making these process's as easy and smooth as possible. Thank you very much again! We hope to be thought of, should any other issues come up!
Randy B.
2023.08.22
I had my compressor shutdown last night. I called Merritt Island Air & Heat to see if I could get after-hours service as sitting in an 85+ degree house overnight was going to be miserable. Even though I was not a current customer, their technician Jim responded almost immediately. He stated that he was finishing another call and could be at my house in about 30 minutes. He showed up as promised and looked at the unit to see what caused the issue. During the diagnostic process, the compressor started working again. He then looked over a couple of other possible causes, but we could find any. I am very pleased with the support I got from MI Air & Heat! I was able to be confident that certain components were not the cause, but rather that the age of the unit was the root cause. I was also able to sleep nice and cool.... Thanks again Jim, your support was very much appreciated.
stacey ploneis
2023.08.09
I have a big trust issue with this company. I was told I could have an AC installed in a couple of weeks and this was on June 9th. After signing the contract and the agreement then I was told I have to wait 4 months for FAA approval.. I called up several other air conditioning facilities and they said they never heard of such a thing I even called the FAA and I spoke to a gentleman for 20 minutes and they told me it's not about the AC unit but it's about the crane. He checked my location and said We did not need or require FAA clearance because we are not in the flight pattern. But because I believe our landlord has an arrangement with Merritt Island and air we're still awaiting FAA approval. We are directly across from health first medical group and yet buildings by health first medical group and other buildings near by our facility do not require FAA clearance for a Crane. Only Merritt Island Air does because they probably do not have the manpower to install a new AC unit or some other reason I'm still unclear of that. So my opinion is I would never call them for personal use I would never call them or recommend them for a friend a neighbor a relative. I would certainly recommend them for someone I dislike.
An M
2023.08.08
Great company! From office staff to techs’. Shout out to Dalton/ tech, who explained everything he did and answered all my questions!
An, thank you very much for taking the time out of your day to leave us some good feedback! We are very pleased to know Dalton & staff internally were able to make this process as smooth as possible!
Ann Walker
2023.06.26
They've come out and saved me life from certain death due to equator like heat twice. If I could give them 20 stars, I would. The tech is knowledgeable and customer friendly. His name escapes me now but he's a friggin superhero.
Oh Ann, we are so sorry to hear that you had a very unfortunate event happen that could have caused grave harm, but very glad to hear the service tech was able to get you back to daily life! Thank you very much for the feedback!
Kevin Callahan
2023.06.10
Web page says they have 24/7 service. They do not. I reached out to them around 9pm. Tech did return my call at 9:39 but said he could not make it out until the afternoon of the next day. I understand this man probably worked a hard day. But do not offer 24/7 service if it's not available.
Kass Houdek
2023.04.15
They sent a service tech who determined that I need a coil replacement. He said it was going to be a big job and that unit would need to be uninstalled to preform the coil replacement. I never heard from them again! After paying for a service call I expected a call back. I assume the job was too difficult for them!
Rita Grabs
2023.03.02
We called Merritt Island Air &Heat for a second opinion about our 6 year old Trane unit. The company that installed our unit told us we needed to replace our condenser for $5k, which was really upsetting considering the low age of the unit and the fact that we had spent $9k for it.
Merritt Island Air & Heat evaluated our system and found, that we only needed to replace the compressor which was still covered under warranty. What a BIG difference cost wise! We are so happy that we called them!
Scott Davenport
2022.11.10
We have used Merritt Island AC for all our needs for the past 5 years and have not been disappointed. From AC service, reducting our house to new install, they are always professional, with a fair price for the work performed.
Scott, we are honored to be the company to help you with any and every AC issue possible! We strive to continue to do and be better for our community! We hope to continue to be the HVAC company you call on to help you during trying times!
Liz Gravuer
2022.10.17
Merritt Island Air & Heat to the RESCUE! I have been with MIA since 2016 and once again they have shown stellar service. This morning I had an error code on my A/C Unit. I contacted MIA and even though they were short staffed, they were able to dispatch a technician who came out quickly, diagnosed and was able to pick up the part needed for repair. I have air back on same day! Much thanks to Kathy in service and Dustin, my Tech!! Very professional, with great attitudes and service. Very unusual in this day and age. KUDOS!!
William Crock
2022.09.21
Everything was excellent with one exception. The external A/C unit leaks a great deal of condensation/ water - not the drain, but the unit itself. That concerns me because it is unsightly (lots of mold and water); and it will cause the unit itself to corrode prematurely. When I complained, I was told, “That’s normal” and the issue was not addressed. (Unfortunately I had already paid the bill.)