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Reseñas ( 46 )
Brooke Taylor
2024.06.19
Tyler was very knowledgeable, helpful and honest.
Respuesta de Midwest Flooring Company
2024.06.19
Thank you so much for your kind words! We're thrilled to hear that Tyler provided you with knowledgeable, helpful, and honest service. Your satisfaction is our top priority, and we appreciate your feedback. If you need any more assistance in the future, please don't hesitate to reach out. Thank you from Midwest Flooring Company!
Karen Okamoto
2024.06.18
Last year Tyler put in our flooring. He did a nice job. But the seam in between the rooms cut our feet so we asked him to come out and fix it. He kept promising to come and then did not come. He wanted to be paid the final bill before they would come out and do the correction. We refused. They finally came and fixed it. This year in April. I called as two of the tiles buckled. They said it would be a quick fix and they’d be out in a couple days. They didn’t come and then said a week, then it was two weeks then it was three weeks. It’s now been two months always Tyler is very polite, but I’m not sure what to do here! I’d rather he say three months and then be here at the end of three months exactly on the day he said then to lead me on every time I talk to him. Is still not done
Respuesta de Midwest Flooring Company
2024.06.19
Dear Karen,
Thank you for your feedback. I'm sorry for the delays and inconvenience you've experienced. We aim to provide excellent service, and it’s clear we fell short.
We communicated with you about scheduling the repair to coincide with another nearby project that has unfortunately faced delays beyond our control. We apologize for any frustration this has caused and still intend to coordinate the repair with you as soon as possible.
Please contact me directly at 913-808-5383 so we can discuss a more definitive timeline.
Thank you for your patience.
Best regards,
Tyler
Midwest Flooring Company
Kambrey Morelan
2024.02.12
Just revamped my bathroom tile shower with Midwest Flooring Company - amazing quality and service! I highly recommend Midwest Flooring Company to anyone in the Overland Park area looking for high-quality bathroom tile installation and exceptional service.
Respuesta de Midwest Flooring Company
2024.03.19
Hello Kambrey, thank you for your kind words. It's wonderful to hear you're satisfied with our service. Your recommendation is greatly appreciated. Enjoy your new bathroom!
Barbara Blando
2023.10.29
Tyler was very accomodating when it came to scheduling, and Roy and Nolan did a very good job with the installation.
Respuesta de Midwest Flooring Company
2023.10.29
We're glad to hear that Tyler, Roy, and Nolan provided you with excellent service! We appreciate your kind words.
Sue Adrignola
2023.09.11
Great job and great people
Respuesta de Midwest Flooring Company
2023.09.11
Thank you, Sue, for your fantastic 5-star review! We're thrilled to hear that you're delighted with your new waterproof wood floor installation. It was a pleasure working with you on your new home, and we hope you enjoy your beautiful flooring for many years to come.
James Koerperich
2023.02.14
Amazing service! I'd recommend to everyone!
Respuesta de Midwest Flooring Company
2023.09.11
James, your 5-star review means the world to us! Thanks for letting us be a part of your project.
Pat Snyder
2023.02.06
My flooring was installed in September. In November, the flooring started cracking and coming loose. I contacted Tyler and he was prompt in coming to see. He also went out and bought up the remaining flooring and brought to house. He also had Shane the expert come and look at flooring. Then the put me off started. They said they would come around Thanksgiving, then said they would come during the holidays,. I called several times the first week of January and they do not answer my calls, and I have a bad floor.
Respuesta de Midwest Flooring Company
2022.08.27
Thank you for choosing Midwest Flooring, Pat. I'm glad to hear that Tyler was able to help you through the entire process and that you're happy with the final product. Tyler is a valuable member of our team and I'm glad to know he was able to meet your expectations. Thank you for your business and we hope to see you again soon!
Karen Kimmel
2022.09.15
This company was a pleasure to work with in every way. Though my job was small Tyler treated me as just as important as other jobs! Great follow ups, customer service and articulate with what the price includes. Roy and Nathan installed the tile. The were efficient, clean and timely! Great work too! Will definitely recommend this company! 5 stars in my book!
Respuesta de Midwest Flooring Company
2022.09.15
Thank you so much for your kind words, Karen! We're thrilled to hear that you had a great experience working with us. We strive for excellence in every job, big or small, and it's great to know that our team succeeded in meeting your expectations. We hope you'll recommend us to your friends and family should they ever need tile or flooring services. Thank you for choosing Midwest Flooring Company!
2022.08.20
2022.08.20
Careless and not Professional
Critical: Professionalism, Punctuality
The finished floor was of good quality. However there were many things that were not good and not professional.
1. Workers did not arrive when manager said they would. They arrived late and sat in trucks for 30-to 45 minutes both days.
2. They dented my refrigerator door when moving it. Manager just looked at it and said nothing when I pointed it out.
3. They left a wall vent sitting not fitting when they were done, and had to call them back to cut trim so wall vent would fit.
4. Careless with adhesive for door threshold. Found adhesive
on dryer and floor, dried. Front door had fingerprints of adhesive dried on it.
5. They left bi fold doors not in track and not working. When I showed this to them, they said doors were that way when they came. One man just shoved it shut , still not in track.
I would not use them again due to carelessness and unprofessionalism in care of my home.
2022.02.17
2022.02.17
Great Customer Service and Very Competitive Pricing
I ordered luxury vinyl tile online and received a number of bids for installation. Tyler with Midwest Flooring provided a very competitive bid. Based on his presentation and the very positive reviews I read online I decided to hire Midwest. I was very happy with the results. You will not be sorry if you hire Midwest.
2022.01.20
2022.01.20
Fixing my stair
I hired a different set of guys to redo my floors and they cut off the top step making it terrible. Then they never returned my messages. I searched for almost a year couldn't find anyone who would even try to fix it until Shayne from Midwest Flooring. Tyler was great at always keeping me informed to all the details. Shayne stayed and worked really hard to fix my step. It was not an easy job and I could not be more thrilled to have Shayne and Tyler come to my rescue. THANK YOU SO MUCH!
Dylan Besser
2021.11.29
Tyler and Mid-West Flooring were great to work with. They came in ahead of time to give input on what to do on the existing hardwood floors. Their quality and value of work is outstanding and they truly care on how the client wants the flooring to look. They turned out great and we couldn't be happier. I will definitely be using Mid-West flooring on any other future projects we have coming up.
Respuesta de Midwest Flooring Company
2021.11.29
Thank you for your kind words about Tyler and the team at Midwest Flooring. We're so glad we could help make your floors look amazing! It's always great to hear that our customers are happy with the final product--we aim to please.
Tommy Gratto
2021.06.19
Tyler was very accommodating and was willing to work with me on pricing options. Shayne did the install, and made sure everything was done how I wanted it. Would absolutely recommend!
Respuesta de Midwest Flooring Company
2021.06.19
Thanks you! We appreciate your business and love the look of the new floors!
Carolyn Belden
2021.06.09
Respuesta de Midwest Flooring Company
2021.10.26
Thanks for the 5 star review, Carolyn! I'm so glad to hear you were pleased with our customer service and installation. We're committed to providing a great experience for every customer and we're happy that you felt like you had one.
-Tyler Morelan, Owner
Eric Lynn
2021.05.07
Tyler and the Mid-West flooring crew were very professional, on time, and thorough. The floors look amazing and the install was perfect. I would recommend them to anyone and we will have them back to do more flooring in the very near future. 10 out of 10 in every area.
Respuesta de Midwest Flooring Company
2021.10.26
Thank you for your kind words and taking the time to leave a review. I am glad we were able to exceed your expectations and that I was able to provide such excellent service during your installation. We look forward to serving you again in the near future!
-Tyler Morelan, Owner
Lisa Morelan
2021.03.05
Tyler and his team were fantastic to work with. He was honest, on time and gave us options for the job we wanted done. We will use Midwest Flooring Company again in the future.
Respuesta de Midwest Flooring Company
2021.10.26
Lisa,
Thank you for your review. I am so glad to hear that our team was able to do the job well and on time as promised! We hope we can work with you again in the future.
-Tyler Morelan, Owner
Andrew
2021.02.22
Tyler is a true professional both in his workmanship and communication. Highly recommend.
Respuesta de Midwest Flooring Company
2021.10.26
Thank you for your kind words, Andrew. We're so glad to hear that we were able to provide a great experience for you!
I've shared your feedback with the team and they are grateful to have the opportunity to read it. We'll continue working hard on delivering an exceptional customer service experience every time.
-Tyler Morelan, Owner
isaiah richardson
2021.02.20
Respuesta de Midwest Flooring Company
2021.10.26
Thank you for your review, Isaiah. We're so glad to hear that you enjoyed your experience with us!
-Tyler Morelan, Owner