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Reviews ( 117 )
Aintre Antonoff
2024.09.03
Worst pool service in Houston. They forget to come at least once a month and will not refund your money. If you are not watching them while they are servicing your pool they will not do a complete service. They do more damage to your pool equipment than if they didn’t come. Also will not return phone calls. Please save your money and DO NOT HIRE
F garza
2024.08.23
We're sorry to hear about your experience. Please feel free to reach out to us for further assistance.
Ezze
2024.08.16
Cut us off in traffic
Greg G.
2024.07.30
I would like to give a big thanks to Miller Pools. We had some concrete work done around our pool a few months back. For unknown reasons we had some issues with a portion that was poured. Mr. Miller came out and after looking at what happened although no fault of his or the concrete company came back and made it right. Our pool decking looks great and we are very pleased. Mr. Miller is a man of his word and the reason we will be trusting him with all of our future pool needs. We have been using his pool cleaning services and highly recommend his crew!!!
Thanks again!
Thank you for your kind words, Greg! We appreciate your trust in us and are glad we could make things right for you. Looking forward to assisting with your future pool needs!
Jeffrey Lowery
2024.06.07
My experience with this company was very bad. I hired Miller Pools for a full service, once a week cleaning and maintenance (chemicals included) for $215 per month. Seemed like a good price for full service, and with my promotional mailer, the fourth month was going to be free. The service tech came and "cleaned" the pool. There was still visible dirt at the bottom, but the tech explained to my wife that there was a hairline fracture in the pool equipment that prevented the vacuum from working properly. A service person showed up a few days later, and informed us that the "call out fee" was $150 and it was an additional $20 to fix the problem, which was not a crack but a worn out o-ring. We agreed to pay, but weren't happy about the cost and the bad communication and didnt understand why we would be charged a call out fee that we werent told about. When we called to complain the person at the office said the service person incorrectly explained how the charges work to us but offered to refund the service only if we would allow someone to come to our house to remove the o-ring. I was shocked. I couldn't believe that this company that we'd hired to service the pool would willing send someone to our home to remove a critical component of the pool equipment, leaving the equipment inoperable. When we complained about this to the owner he said there is no way they would actually do that despite what his employee had said. The owner discounted what we had paid for the o rings but we no longer felt comfortable with the company. We made the very easy decision to cancel our service contract. It's been a week since our last service and the pool is already turning green. I wish I had never received that mailer. Find a different pool company, this one does not care about you.
We apologize about the miscommunication and inconvenience you faced and are truly sorry we lost you as a customer. We will review our service and trip charge policy to make sure it accurately reflects the appropriate charges for services rendered. Also, with the record levels of rain we have received this year, pools are becoming unbalanced much faster than normal. We have implemented a structured chemical dosing strategy to help with this going forward. If you need further assistance or have any questions, please feel free to contact us.
jeff myers
2024.05.24
Ricardo is awesome!!!
Thank you for maintaining my pool, I have a party tonight and everything is awesome as well !
Thank you for your kind words, Jeff! We're delighted to hear that everything is going well for your party tonight!
Idalia Romero
2024.04.24
Very disappointed with the service. I called to request a service call to determine who my return water had low pressure. The technician came out on Thursday morning and first tells me it was due to low water, I pointed out that the water level was where it should be, he agreed after looking in the skimmer basket. A while later he told me he was done, when I asked what the issue was, he replied he cleaned the filters, I asked if that fixed the problem and he replied" I think your pump is going out" ???? He tried to explain and I told him I would call the office. I checked my pool pump and now it wasn't working. I called the office and explained I didn't request a filter cleaning, I needed someone to check to see why my water pressure was low, I was told I wouldn't be charged for the filter cleaning..I asked when someone else could come out and check the water pressure and now the pump. I was told someone would call me and let me know.. 5 hours later noone had called me. I called the office and after a long wait, I was told it would be Monday, I explained my pump was working before the service call and now it's not, I needed someone sooner since 4 days without a pump was too long, I was told we'll that's when he'll be there. I called back and got a recording so I left a message asking for the manager call me to discuss. Here it is 3 days later and no call back. This is unacceptable service from any business. I had been a customer since September 2023. Very disappointed..
Update 4/21: was told store manager would call me today 4/22, guess what? No call
Update 4/24...still no call from manager or anyone else
We apologize for the experience you had and understand your frustration. A manager will contact you tomorrow Monday 04/22/2024 to address your concerns promptly.
Linda Sierra
2024.04.20
Thanks Miller Pools, we finally got to enjoy our spa! I love the Intellicenter you installed to control my pool and spa settings through my IPhone!
thank you for the kind words were are always here to help
9033 Kenilworth
2024.04.05
This is the fourth time our pool has mold since we got their service. I am not satisfied at all with their service.
Hi, Thank you for taking the time to give us your feedback. I want to start off by apologizing for your negative experience with Miller Pools as we always strive to present top-notch service in all of our departments and pride ourselves on our premium pool care services. We will have a manager contact you today and schedule to address the issue with the algae as soon as possible.
Stephen Doyle
2024.02.03
Miller pools does an awesome job keeping my pool clean and looking great .
Thank you for your 5-star review!
2023.10.19
2023.10.19
| United States
From really good to flat out terrible
If you had asked me about 5 weeks ago about Miller Pools, I would’ve raved about them. That is no longer the case. My pool has needed a filter cleaning for over a month. I was told by the tech he was going to take care of it but the following week he didn’t even show up to clean my pool. That wasn’t a big deal. I understand things happen. They came out the next week and “cleaned” my pool but again did not address the filter. The week after that no one showed up. I’ve called multiple times about both these issues. My filter has still not been addressed. I feel at this point I have to babysit and call to make sure someone is coming out. Want to give them the benefit of the doubt but it’s looking like I need to find another pool company.
Nope Nope
2023.10.02
Truck number 12 running red lights and speeding in deer park
Update the response was awesome I hope the guy gets a lesson on driving
I do apologize for this and i will take care of this with the employee ASAP. Miller Pools does not and will not condone this behavior. Is there any way i can get a name and number so i can contact you?
Julie Cannoy
2023.09.23
Total redo of pool and decking and new equipment I no longer need the snake changed the entire backyard looks like a 5 star hotel! Thank Juan & Michael all done THIS summer in THIS heat!
Hi Julie,
Delighted to hear that you are happy with your pool renovation, we hope you enjoy your beautiful new backyard. Thank you for this great review!
Allen Hundley
2023.08.29
Miller pools does a great job servicing my pool. The last few times I have had issues or something that needed to be checked a tech was out in 24 hours or less. Also, my pool is serviced weekly by Ray, who does an incredible job. If there are any concerns or messages that need to be relayed, Ray handles it immediately. Ray also does an amazing job with the cleaning every week. Highly recommend.
Hi Allen,
Thank you so much for the wonderful review! We strive to always supply the best pool services for our customers, and we are delighted to hear that you're happy with our work.
Moos Family
2023.07.23
Miller Pools does a great job. Reliable, Responsive, excellent customer service and communication. Thank you!
Thank you for your great review, we really appreciate it!
Julie Allen
2023.05.03
This is our second home and every time we come down the pool is sparkling and ready to go!
Thank you for the great 5-star review, Julie! We are delighted to hear that you're happy with our services.
Randy Curry
2023.04.22
Thank you for your 5-star rating! We appreciate your business.
Margaret boiano
2023.04.18
Excellent service 👍
Thank you so much for your 5-star review, Margaret! We truly appreciate your kind words and are thrilled that you had an excellent experience with our service.
Melissa Terrell
2023.04.18
We have used Miller Pools for pool maintenance and repair since 2006. They are the best in the area. Felipe does maintenance on our pool and he does an excellent job! We are very satisfied with Miller Pools.
Thank you so much for choosing Miller Pools for all your pool maintenance and repair needs! We truly appreciate your loyalty and are thrilled to hear that Felipe has been doing an excellent job with your pool.
Robert Sherwin
2023.04.18
David is absolutely awesome! We bought a home with a pool for the first time and while all of Miller Pools takes care of us, I’m extremely grateful when David is my tech. I’m a “watcher” and have watched how he takes care of this puppy; thorough, doesn’t cut corners, tells me what to look out for. David - if you read this, thank you from the bottom of my heart. You’re a good man. Please don’t let this man get away from your team!!!
Thank you so much, Robert! We appreciate your kind words about David and are thrilled to hear that he takes such great care of your pool. We'll be sure to pass your feedback on to him and the rest of the team. Thanks again for choosing Miller Pools!