Mr. Steam Lux

mrsteamlux.com

Mr. Steam Lux Reviews

EXCELLENT rating
5.0
968 reviews Verified
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Reviews ( 968 ) 5.0

Kayla M. Tonnessen
Kayla M. Tonnessen
2025.04.04
Top notch professionals who value honesty and integrity in their work. I am thoroughly impressed with the quality of care and response I received from Mr. Steam Lux and highly recommend them to anyone needing carpet cleaning and repair services. They go above and beyond for their customers!
Jason
2025.04.03 2025.04.03 | Mexico
Unprofessional and incomplete service
Do not recommend – unprofessional and incomplete service

I hired Mr. Steamlux Cleaner for carpet cleaning services on April 2, 2025. Aaron, the technician, stated that he would be cleaning all three carpets in my home. However, he failed to move a large throw rug that covered nearly half of one of the rooms—he simply cleaned around it.

When I noticed this and contacted him immediately, Aaron was not only unhelpful but also extremely rude. He called me a liar and even threatened legal action if I left a negative review.

This level of unprofessionalism and lack of accountability is unacceptable. I would not recommend this company to anyone.

Date of experience: 02 April, 2025
Sharon Brysch
Sharon Brysch
2025.03.24
Aaron did a excellent job cleaning and sealing my tile floors. They look wonderful. He was extremely nice and respectful of our home.
Cindy Cavoto
Cindy Cavoto
2025.03.19
I am so happy with how clean my carpets and bathroom turned out! Such an easy process and Aaron was very nice to work with. I'll be back next year for sure.
Reply from Mr. Steam Lux 2025.03.19
Thank you Cindy! Glad you let me stretch those carpets. That made all the difference.
Jessica Streaty
Jessica Streaty
2025.02.24
Print, friendly and efficient.
Thank you Aiden Malloy
Reply from Mr. Steam Lux 2025.02.24
Thank you for your kind words, Jessica! We're delighted to hear that you found our service friendly and efficient. Your support means a lot to us!
Mads Drake
Mads Drake
2025.02.21
Fantastic detailing and repair done by Aaron! I have pets so there was a lot of hair/dirt buildup that he removed and freshened up quickly!
Reply from Mr. Steam Lux 2025.02.21
Thank you for your wonderful feedback, Mads! We're glad to hear that Aaron provided fantastic detailing and repair services. We appreciate your support and look forward to serving you again!
Winslow Wheeler
Winslow Wheeler
2025.02.19
did a wonderful job cleaning the tiles through out our facility
Reply from Mr. Steam Lux 2021.03.01
Thanks Winslow!
Joyce Cohen
Joyce Cohen
2025.02.16
Aiden did a beautiful job cleaning my carpets. He was a true professional who clearly took pride in doing a good job. Thank you so much!! Will be calling you again soon for some area rugs.
Reply from Mr. Steam Lux 2025.02.16
Thank you for your wonderful feedback, Joyce! We're thrilled to hear that Aiden did an excellent job on your carpets. We look forward to assisting you with your area rugs soon!
Brent Shaffer
Brent Shaffer
2025.02.15
Aiden does great work 10/10. And Jennie is the best!
Reply from Mr. Steam Lux 2025.02.15
Thank you for the fantastic review, Brent! We're thrilled to hear that Aiden and Jennie made such a positive impression. Your support means a lot to us!
Brittany Spencer
Brittany Spencer
2025.02.14
We’ve used Mr SteamLux 3 times now and every time they go above and beyond to ensure they’ve done the best job possible. Our Tech this time was Aiden Malloy and we were very pleased with his work.
Reply from Mr. Steam Lux 2025.02.14
Thank you for your wonderful feedback, Brittany! We're delighted to hear that you've had consistently excellent experiences with Mr. SteamLux. Aiden will be thrilled to know that you appreciated his work. We look forward to serving you again in the future!
James McInerney
James McInerney
2025.02.12
*Update**
After completing the below positive review and giving a 5 star rating my wife and I noticed blue scattered spots on our base molding and some areas on our walls. We noticed these spots a few days later after inspecting the floor more closely. My wife tried to clean the base molding but was unsuccessful. I then reached out to Aaaron asking if he knew what the stains were and how to clean them. Aaron asked for pictures which I sent right away. After sending the pictures I sent 2 follow up texts because Aaron had never responded to me. I have still not heard back from him and its been about 2 weeks. My wife and I are now stuck having to paint our base moldings and walls due to stains from the chemicals he used to clean the grout. This is not our first house or our first time having our grout cleaned and have never encountered this issue before. We gave him a 2 star rating because the floors and grout are clean but his professional manner is horrible
Beware if you decide to use Aaron and his company Mr Steam Lux. Unfortunately for him I will not be recommending him or using him again.

We had Aaron Semmens from Mr. Steam Lux clean our carpets and tile and we are very happy with the results. Aaron set up an estimate with us, was punctual and we felt his estimate was fair. We are in our house eight years and no matter how much you mop and clean the floors, grout still gets discolored. Aaron made them look brand new again. We are very satisfied with his work and would definitely recommend his services.
Reply from Mr. Steam Lux 2025.02.12
James, I'm sorry for the communication issues.
We were in the process of switching all our phone numbers to a new company, it was a stressful time. While I did receive the original note, I didn't receive the other communications. As far as the spots themselves, it is a mystery, we use all the same products daily, around countless white painted baseboards and have never had and issues with blue spots. The product itself is amber in color. I've reached out to you via text and phone and have not been able to reach you, I would love to talk to you about this person to person. My cell is 904-463-8600.
wendell followell
wendell followell
2025.01.31
Aaron did an awesome job cleaning both our couches, bar stool cushions, and rug. Thank you.
Reply from Mr. Steam Lux 2025.01.31
Thank you for your kind words, Wendell! We're thrilled to hear that Aaron did an awesome job with your cleaning needs. We appreciate your support and look forward to serving you again!
Melissa Lingis
Melissa Lingis
2025.01.28
Great service today by Aiden! Thank you!
Reply from Mr. Steam Lux 2025.01.28
Thank you for your wonderful feedback, Melissa! We're glad to hear that Aiden provided you with great service. Your appreciation means a lot to us!
Renee Vest
Renee Vest
2025.01.24
Aiden M. was able to come out the same day I called requesting an appointment for our couch to get cleaned. Our couch looks and feels brand new! Was super professional and look forward to working with the company again. Thanks Aiden!
Reply from Mr. Steam Lux 2025.01.24
Thank you for your wonderful review, Renee! We're thrilled to hear that Aiden was able to help you the same day and that you’re pleased with the results. We look forward to serving you again in the future!
Kameryn Lee
Kameryn Lee
2025.01.22
Aaron did a great job cleaning our couches!! You can definitely tell the difference. He got all the stains out! He was professional, on time, and even checked in several hours after the cleaning to make sure they were drying well. Highly recommend!
Reply from Mr. Steam Lux 2025.01.22
Thank you for your wonderful review, Kameryn! We're thrilled to hear that Aaron exceeded your expectations with the couch cleaning. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Jeffrey Standley
Jeffrey Standley
2025.01.20
They were easy to schedule and showed up on time. Carpets look great
Reply from Mr. Steam Lux 2025.01.20
Thank you for your wonderful feedback, Jeffrey! We're glad to hear that you found scheduling easy and that you are pleased with the results. We appreciate your support and look forward to serving you again!
James Hughes
James Hughes
2025.01.18
Top notch. Great company. Will use again. Thank you Mr. Stean Lux !
Reply from Mr. Steam Lux 2025.01.18
Thank you for your wonderful review, James! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future!
Yvenie Etienne
Yvenie Etienne
2025.01.18
Reply from Mr. Steam Lux 2025.01.18
Thank you for your 5-star rating, Yvenie! We're glad to know you had a positive experience with us. Your support means a lot!
Jan Rasheed
Jan Rasheed
2025.01.17
Wonderful customer service and on time. Sofa cleaning service this time. Very good job and great customer service
Reply from Mr. Steam Lux 2024.08.22
Thank you for the 5-star review, Jan! We're thrilled to hear about your positive experience with our customer service and punctuality. Your satisfaction is our top priority.
Alex Ham
Alex Ham
2025.01.16
Aiden was quick, clean, and professional!
Reply from Mr. Steam Lux 2025.01.16
Thank you for your kind words, Alex! We're glad to hear that Aiden provided you with quick and professional service. We appreciate your support!