Nationwide Van Lines, Inc. Reviews

I do not recommend this company. I spoke to Laury back in may and she seemed so wonderful and confident that my move from FL to CT would be perfect and nothing will go wrong. I got what I thought was a great price and immediately went forward with them. Well let’s just say it was complete opposite of great. My stuff showed up broken and damaged. Their company that was moving the furniture in, dropped my dresser while going up the stairs. They didn’t even put my dining table together correctly. We had to tell them to redo it. I called nation wide, while they were still in the house, and Eric answered and said he will bring this to the claims department immediately. I call the next day, Rick (claims department) said he had no idea what I was talking about or who Eric was. Seriously? I go on to tell him all of the big pieces (dining room set, dressers, arm chairs, tv’s) all damaged or broken. My China was also broken. But he claims they couldn’t do anything about it since I packed that myself. This conversation takes place in June. After weeks of going back and forth they offer me $250 for all of the damage. I obviously say no. They come back with another offer with $450. I’m frustrated at this point. I don’t have the patience to have another conversation with this company. I take the insulting offer. Back in august!!! We are now in November and I still have not been paid!! I called Rick yesterday (11-3-24) and he’s giving me the “economy is low” and “we’re a small business” “it’s election year, no one is moving right now” card. Are you kidding me? I don’t buy it. “Florida’s number 1 mover” from their call line is burned in my brain from the amount of times I called. Pulling that, trying to make me feel sorry for him. I’m beyond annoyed. I do not think this check will ever be mailed to me. I do not recommend this company.

The crew was excellent. They went above and beyond to make sure everything went smooth. Very professional and would highly recommend.

After our last post, Rick from Nationwide reached out immediately on a recorded line—something that had never happened before. He offered $500 to have the post taken down and tried to justify it by mentioning the company’s government contract and the need to be cautious about reviews. However, I made it clear that we weren't looking for a payoff. Instead, we wanted Nationwide to take responsibility for the mold on our furniture and belongings after they were returned from their so-called "climate-controlled" facility, as well as cover the cleaning services needed to address the blue, disintegrating furniture coverings that were spread all over our home. Our personal belongings were stored for 11 months. Rick became evasive after this. There have been multiple email exchanges, with Rick continually stating he needed to consult with upper management. After waiting over 10 days for a response to one of my emails, I only received a reply after following up. Rick's initial offer for repairs was shockingly low—just $175 to cover the damage to our front door threshold, walls, baseboards, and doors. When we spoke to Derek, the repairman Rick had recommended, he estimated the real cost would be over $300, based on his memory from five months prior. When we explained to Rick that we couldn’t trust Derek’s abilities and wanted to take the money as part of the claim to settle the matter, Rick refused. Instead, he offered the same $500, but this time towards the cleaning bill—the very same amount he had originally offered to get the post removed. Frankly, this offer felt more like an insult than a solution. Furthermore, we have repeatedly mentioned in our emails that valuable fine jewelry from a deceased family member was missing, only to be told that missing items are not covered. At this point, we feel we have no choice but to pursue legal action to recover our losses. We moved back into our home in April, but we are still dealing with these unresolved issues. DO NOT USE this company. We also believe the government should reconsider its contract with them.

This experience was beyond amazing, highly professional, friendly, welcoming and overall a breathe of fresh air. Everything was done in a timely manner and the process was seamless. The guys were amazing. I will definitely be using Nationwide Van Lines again for future reference if ever needed.

We needed a moving company last minute and Natiowide came through. They came with a crew of 7 men and two trucks. we were in and out the same day. Everything went smoothly, they packed evrything professinally and carefully since we had a lot of glass pieces. Thank you for a great experience. Highly recommended!

That team was great, l will recommend them completely!

We have been back in our house for over six months and have repeatedly requested a settlement for our damaged items. Following their instructions, we left the damaged items in our garage since the move, waiting for them to either repair or compensate us. That was back in April, and it’s now September. Despite being told that their storage units were climate-controlled, which we needed for our childrens allergies, we received our furniture with mold on our mattresses, couches, and chairs after being stored in their facility for nearly 11 months. We had to hire Stanley Steemer to steam clean everything just to make the furniture usable. Rick and his team refuse to pay the claim, even though we used one of their authorized repair vendors. They were quick to contact us when setting up the move to earn their commission, but once it was time to service us, they disappeared. After the move, we tried contacting Yarin, who had been responsive until we signed the contract. Afterward, any requests would go unanswered for two weeks unless we threatened action. It’s been six months since we moved back and without the use of our garage, and our belongings were damaged by mold in their so-called climate-controlled facility, which must be set at 85 degrees. Feel free to reach out to me. Glad to let you know more if you are contemplating using them

Jonny and Artovio were very professional and packed up the unit fast and made sure everything was secure for travel. I would recommend. - Brandi from Lakeland FL

Fernando and Isiah were fantastic! Professional, friendly service. They called ahead and came early. All of my property was packed with care. I highly recommend them.

Nationwide Van Lines is just amazing! Our coordinator Rick Vera walked us through everything and even got us booked almost last minute which I’m pretty sure most companies can’t do. On moving day, the movers arrived on time and packed everything in a timely manner. They were super friendly and kind. I couldn’t recommend Nationwide Van Lines enough!

Fernando and D'aundre did a Great job packing my house. They did an amazing job taking care of our things. Laurie in the office answered all of my questions. The cost was very fair. The service is wonderful. Call Nationwide Van Lines for your next move

I had a great experience with Fernando and Nico they were kind, friendly, respectful, and they made sure they put my things in the truck neatly and I liked that they took their time and was not rushing I hope they be the ones to deliver my things. And Laurie was great with her customer service skills. Thank you guys I will highly recommend. Sincerely, Money

The best moving company by far! These guys were very professional and handled my belongings with care! Thank you