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Reviews ( 1734 )
Nicole Mouritz
2025.01.09
great help for the non tech savy people! amazing service
Reply from Nexgen Australia
2022.03.27
Thank you Nicky for the feedback. We will inform Marydel of this
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Senanayake Prematilake
2025.01.07
Allan was very pleasant and friendly and was very helpful in sorting my issues with phone system
Reply from Nexgen Australia
2025.01.07
Thank you so much for the review. We will surely inform Allan of this
Arathy Thirukumar
2025.01.03
I cannot speak highly enough of the support I received from Allan at Nexgen. I needed assistance setting up a voice message for our clinic while it was closed over Christmas break. Allan went above and beyond to help me, demonstrating incredible patience and expertise throughout the process.
He walked me through all the hiccups with my system step by step, ensuring everything was set up perfectly. Allan’s clear communication, collaborative approach, and willingness to take the time to get things right were truly impressive. His professionalism and dedication made what could have been a stressful situation so much easier.
Thank you, Allan, for your outstanding service! You’ve set the bar incredibly high, and I’m so grateful for your help.
Reply from Nexgen Australia
2025.01.07
Thank you Arathy for the review. We appreciate it so much
Aroosa Khan
2024.12.24
I had the customer experience with Reah for setting up a remote soft phone and it was very quick and easy. Thank you Reah for your help.
Reply from Nexgen Australia
2024.12.30
Thank you so much for the review. We will surely inform Reah of this
Francine Silva
2024.12.23
This company is underhanded and misleading. They are corrupt and deceitful. DO NOT TRUST THEM.
Service is mediocre at best. They underdeliver and overcharge. Sales person promises the world and then contract say different. Choose another provider. No stars are deserved for this rating
Reply from Nexgen Australia
2024.12.30
We apologize for any inconvenience. We wanted to know more about your experience as we strictly follow standard operating procedures and making sure services are working at the customers needs and contracts are discussed to customer to make sure they are aware of what they are signing. You can contact us on 1300 020402 or email us on support@nexgen.com.au for any on going issues you are having.
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Melanie Riley
2024.12.20
Thank you to Jeanne for all your help today setting up my new phone. Wonderful, friendly service, could not ask for anything more.
Reply from Nexgen Australia
2024.12.22
Thank you so much for the review Melanie. We truly appreciate it.
George K
2024.12.20
Amazing support every time! A big Thank you to John Martin!!!!
Reply from Nexgen Australia
2024.12.22
Thank you for the review George. Martin will love this
madmick46ify
2024.12.19
Our internet, phone system and all dropped off. Next generation were able to redirect to a mobile while we sorted out the problem which turned out to be the Modem/Router I discovered and had purchased a new one locally before we could get a technician here. Once we were back online we needed the phones redirected back to factory. The phones were then intermittent. Discussions next day were not fruitful and looked like incurious g a technician onsite charge, when Gizelle intervened and talking through the modem set up we discovered incorrect settings by me and fixed the problem. Cool and calm Gizelle excelled with a deeper understanding than her counterparts. Thank you, have a Merry Xmas.
Reply from Nexgen Australia
2024.12.22
Thank you so much for the review. We will surely inform Gizelle of the good news.
Rob Leek
2024.12.18
John Martin was so good and I highly recommend trying to get in contact with him, he made it simple and easy. Thank you 🙏
Reply from Nexgen Australia
2024.12.22
Thank you Rob for the review. We appreciate it so much
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Debra Redpath
2024.12.17
We recently had Tom set up our phone system which was done efficiently and explained in detail how to use. Great work.
Richie assisted with the process to set up voicemails and Reah went through and tested all recordings and issue with transferring.
Thanks team for your expertise and clarification with all processes.
Reply from Nexgen Australia
2024.12.22
Thank you for the review Debra. Happy to be of service.
Daniel Agripa
2024.12.17
Thank you John Martin for assisting me with my holiday leave voice recording
Reply from Nexgen Australia
2024.12.22
Thank you Daniel for the review. We will inform Martin of this
Adnan Elhan
2024.12.17
Russel has been extremely helpful to resolve our recent LAN connection issues. I was amazed at Russel's technical knowledge and how they paid attention to every small detail. Russel even found another issue that we were not aware of and promptly arranged for NBN Co. to rectify the problem.
Thank you, Russel for turning a nightmare into a pleasant dream.
Reply from Nexgen Australia
2024.12.22
Thank you so much for the review. Russel will be thrilled
Richard Fear
2024.12.17
Allan did a good job setting up my answering message for the Christmas break.
Reply from Nexgen Australia
2024.12.22
Thank you Richard for the review. Allan will surely be happy to see this
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Jack Musca
2024.12.16
John Martin was very helpful and absolutely on point when it was time to organise our new greeting - highly reccomendend !!!
Reply from Nexgen Australia
2024.12.16
Thank you so much for the review. We will surely inform Martin of this
SImon Yu
2024.12.16
Technician is very experienced and solved the problem over the phone. Highly recommended.
Reply from Nexgen Australia
2024.12.16
Thank you so much for the review. We truly appreciate it.
Sylvia Z
2024.12.16
Good support, lovely people, good service but I’m furious that Nexgen makes a hard enquiry on your credit score without prior notice. If i had known that signing up with nexgen meant i will have it reported on my credit score for 5 years I would’ve just gone with Telstra or Optus.
Reply from Nexgen Australia
2024.12.16
We apologize for the inconvenience. However, this is included on the signed agreement you have with us. This is provided on the contract you have signed indicating that you have read and agreed on the terms and conditions which includes the credit check which is required for the equipment agreement. In case you have any further enquiries on this, you can always contact us on 1300 020402 or email us at support@nexgen.com.au.
Dixons Group
2024.12.16
Very helpful
Reply from Nexgen Australia
2024.12.16
Thank you so much for the review.
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Pirlos Byron Bay
2024.12.16
Reply from Nexgen Australia
2024.12.16
Thank you for the review.
YaNan Shen
2024.12.13
The Nexgen team is professional and responds to queries promptly. Matt Mateo from the provisioning team helped us with migrating our phone numbers and kept us updated on the service progress.
Reply from Nexgen Australia
2024.12.16
Thank you YaNan for the review. We will surely inform Matt of this
Lisbet Olsson
2024.12.13
Thank you John Martin for your assistance setting up our Christmas Schedule and Voice recording :)
Reply from Nexgen Australia
2024.12.16
Thank you so much for the review. Martin will be thrilled.