United Texas Credit Union Reviews

I worked w Gordon Chin and he fully prepared me in dealing with any out of state dealer when making a purchase on a very low mileage new vehicle. There really is a lexicon or vernacular used by dealers in getting a deal done in their favor. Gordon schooled me on potential "tricks in the trade" and how to potentially ask the right questions so you make a fair deal. He was very clear in that not all dealers operate to your disadvantage but there are ways and specifics to inquire about, especially when traveling to make a purchase on an Internet Vehicle. I flew out to AZ, and Gordon asked if I knew anyone living in the area that could verify what was in the online pictures, or at the very least have salesperson take fresh photos of the vehicle and send them to me; as so happened I did know someone (through a biz partner in the car biz) that drove to the dealership and verified condition and value in the vehicle. 48 hrs later and, putting $1000 hold on the vehicle, I flew out to make the deal. I actually did not see the 4" scratch about 1/4" above the tail light lens, once my wife immediately spotted it I called the person that inspected it for me right away and it was not there 2 days earlier. The salesman said it wasn't there and the Detail crew the day before said it was not there. I was told it was originally bought there 10 months ago and traded in for a more of an off road style truck, this told to me before I left and I asked the salesmans boss when we got there with the same answer. So then they brought in a little fella that came in and told me he picked it up at an auction and would give me $250 which was his cost to repair the vehicle but it would take a week, that was a non starter as far as I was concerned. Thanks to the pre coaching by Gordon I stopped them from the whole ordeal of going back and forth between managers to see what they could do. Basically, I told them I would take $1500 cash or I would either fly home or get a one way rental and drive home. I had already called home and sent pictures to a body shop I am familar with and a friend that builds and restores show cars and trucks. They both told me they could make the repair between $500 & $750 at the most. The salesman said they would take $1500 off the vehicle price, so I took it and will get it fixed here at home. None of this would have happened without the help of Gordon prior to going out there and making a deal. His rates were they same as the dealers so we had plan prior to financing, I was putting about 1/2 down and he helped me in negotiating that part of the deal also. He will get my business from now on, he made what could have been a very stressful process so much easier. Pick up the phone and give them a call before you start shopping, I don't believe you'll regret it, thanks Gordon!!

I want to once again thank United Texas Credit Union for taking care of our financial needs. Additionally, I want to recognize Mr. Gordon Chin & Mr. Robert Watkins for always taking time from their demanding management responsibilities to personally always make themselves available to answer all our questions and provide us with an exceptional advise & financial experience. Thank you Mr. Gordon & Mr. Robert

I paid off my vehicle on 8/19/24. I still have not received my title. Was told by the Boerne branch the title was mailed from Austin. I have banked with United Texas since 1997. I have been in banking since 1983, and cannot believe the simple matter of getting my title has been so very difficult for this credit Union.

Gordon helped me get the loan and rate I needed for my Tesla purchase. He was so helpful and knowledgeable. He always answers all my questions. Thank you Gordon!

Gordon was very helpful and efficient with helping me with my auto loan. He made the process so much easier than financing directly with the dealership. I recommend reaching out to Gordon with all your auto financing needs!

Gordon is great. Helped my husband and I through the financing process. Walked us step by step, made the process easy and less stressful. Did the same with my son so he could purchase his first car. Highly recommend. Update - 08/24 just purchased another vehicle through UTXCU. Gordon was very patient with us. It took us a while to find a vehicle this time. Everything was selling quickly. Financing process went smoothly with his help.

I recently applied for a loan online with United Texas Credit Union, and the experience was excellent. The process was simple and user-friendly, with clear instructions. The prompt and professional customer service stood out—they quickly answered my questions and made the process smooth. My loan was approved faster than expected. Highly recommend UTCU!

Gordon was awesome with helping me get my car loan. He advised me on how to negotiate with the dealership and get the best price. This is my 6th car I've financed with UTCU and I'm very happy with the service. I will continue to finance my future cars with Gordon and United Texas CU.

Excellent service and advice! Gordon and his team worked extra to make sure we were able to get our vehicle on-time!!!

Rex was an excellent loan officer. He explained the process and timeline. Purchasing a vehicle was so simple.

Recently purchased an out of state vehicle with United Texas Credit Union. Gordon and Robert were awesome! They stepped me through all the steps and details to make the purchase and I couldn’t be happier! UTXCU has the best rates going. Been a long time member and will continue doing all my business with them!

All around a great experience. UTXCU definitely reduced the stress factor of purchasing a car. Tobert and Gordon are a great team. Very helpful and professional.

Christian Rodriguez at the McKinney branch has been excellent, every time I needed help or guidance he’s been very quick to respond and he’s solved any issues or questions I have!

Gordon Chin was wonderful to work with on securing a loan for my vehicle. He was available by phone almost every time I called and when he wasn't available he responded to my email or voicemail quickly. Really appreciate the excellent service!

United Texas Credit Union’s service is awesome, customer service was excellent, I highly recommend them 👍🏼