Nimble Nerds Reviews

thanks for the kind words Trevor! you're always a pleasure to work with

Thanks Joe!! So happy to be of assistance

We appreciate you taking the time to provide feedback on your experience with Nimble Nerds. We are truly sorry that your interaction with us did not meet your expectations, and we understand the importance of every customer feeling valued and respected throughout their service journey with us.Upon reviewing your comments, we revisited our records, including the transcript of our initial conversation. We found that our team member strived to provide you with attentive and respectful service from the moment you reached out to us. Your call was handled professionally, with care taken to accurately record your name, contact details, and the specifics of the service you were inquiring about. We always aim to make our customers feel welcome and ensure that their technical needs are clearly understood and addressed.We also want to clarify the complexity of the repair your MacBook required. After further investigation, we understand that the nature of this repair is particularly challenging, involving the complete disassembly of the device to replace the keyboard. This is a labor-intensive process, which contributes to the cost of the repair. We aim to be transparent about these complexities and the associated costs, and we regret any miscommunication in this regard.Additionally, it has come to our attention that your technical request was declined by other repairers due to its complexity, underscoring the specialized nature of the work involved. We are committed to taking on challenging repairs that others may not, though we understand that this can sometimes lead to higher quotes.It's unfortunate that we have not been able to connect again to discuss your concerns directly. We made multiple attempts to reach out following our initial conversation, as we are eager to ensure your complete satisfaction. Our goal is to provide you with the information and support you need to make the best decision regarding your repair.We take your feedback seriously and are here to address any further concerns you may have. We invite you to contact us directly so we can discuss how we might better meet your expectations. Our commitment to our customers is unwavering, and we hope to have the opportunity to serve you again in the future.Thank you again for bringing your experience to our attention. Your feedback helps us to continually improve and strive for excellence in all aspects of our service.Sincerely,The Team at Nimble Nerds

Thanks for the kind words Bride!