NRG7 Reviews

We've had our heatpump hotwater system since November 2024 it has been great

Communication is absolutely abysmal, had a noisy unit for months now, went with them because their unit boasted a low noise level, have to send several emails to get a response that goes no where, calls go to admin who say someone will get back to you but no one ever does, if you purchase from here, pray nothing goes wrong. @NRG7 team if you respond to emails as quick as you respond to google reviews this wouldn't be an issue.

今天我安裝的熱水機很好

Initially, I only left a rating since the company claimed they had no record of my order. However, I’ve decided to share the full experience.

I ordered a heating and cooling system and was assured it would be installed within three weeks. Once the deadline passed, I started following up, only to receive inconsistent responses from different team members, excuses ranging from the installer having an accident, searching for a new installer, compliance issues with the installer, waiting for product delivery, and some departments not answering calls at all. At the very least, they should have provided a consistent response.

Over the course of a month, I made at least 15 calls, but nothing changed. After 2.5 months of persistent follow-ups for another week, I finally managed to get my deposit refunded but even that required additional follow-ups.

This company is polite when taking orders but takes no responsibility once they have your money.

Hope, they will find my record now.

If I could give them a zero star review I would. Absolute disgrace of a company.
Sold me a package for 730 plus which included the 320lifre eneft unit plus a free relocation off 2 meters cause I wanted the unit moved. I had to pay an extra 140 for any additional meters required which a total of 3 was required. Sent all the photos everything was good to go.

They turned up the first day on time at 7am and the guys didn't know anything about a relocation and said they didn't bring any of the material required. I said there was a reeece down the road they declined to do the install so a whole day wasted rebooked for the 28th January

I get a phone call today which is the 24th 4 days before my install them saying I need to pay an additional $440 before they will do the OK install which I declined. Went back and forth and told them I would be taking the matter further r they refunded my money and was happy to Cancle the job. Which I now have wasted 1 day off work for and also I laid a concrete pad which cost money too. This company is a absolute joke DO NOT USE THEM.

And your response is an absolute lie, I have proof of photos and emails text being very transparent. Do not try and discredit me as you guys did the wrong thing I will still be following up with consumer affairs and solar VIC

Eneft A102 HWS installed.
Always leaking water from the PTR valve as the inlet pressure wasn't checked beforehand.
Installation teams are in a rush to install or check anything prior to departing.

The ENEFT units are produced overseas and have no energy star rating. The warranty side of things obviously doesn't apply as I've had no response from NRG7 on rectifying the installation issues, compliance certificates or receipt for payment.

Avoid and stick with Rheem or Rinnai from a professional plumber or company, or go via Eneft direct.

I’ve recently had a ENEFT heat pump all in one unit installed ‘it’s a fairly straight forward process transition from gas with the state grants was very affordable. Just over $500 fully installed . So far I can’t fault the system is always hot ready to go our water pressure has even increased.comes with a decent warranty period I can also program the system to come on during the day to make use of my solar feed in to make it even cheaper to heat. Also the unit has a built in element for backup if you need extra hot water boosted quickly” but with 320lt capacity should be fine with a large family .. NRG7 were not bad to deal with the installation was a breeze great trade workers & customer service. Sure had to wait a little while to be installed but that’s understandable considering the amount of heat pumps being installed & I found them to be an Australian company with Australian workers if anyone is wondering the reception lady comes across different “ but I would recommend.it’s now been 12 months & the hot water system hasn’t missed a beat so far could not be happier.

Absolutely disgusted with NRG 7, today they released my and hundreds of other email addresses to the wider community. What are you doing to resolve privacy issues. Disgusting

NRG7 (Trading as Smart Workz Pty Ltd) provided the cheapest quote, were very quick to answer any questions I had and their team of installers (electrician and plumber) arrived on time and installed the "All in One heat pump" quickly and efficiently. I have only had the new heat pump a few hours so I cannot comment on it's reliability but it seems to be working OK.

Don't go with this company for your AC/Heating. They installed one unit that is defective. Been chasing them for over 3weeks, they said they're gonna replace it but it's been 3 weeks where is the replacement now???

Great job! Everything was done for us, applied on our behalf for the government rebate; installation was completed quickly and efficiently. Very pleased.

I have a major issue with my heat pump that all people thinking about one should be aware of. And nothing in the product information tells you this. The high-efficiency, heat pump, WILL NOT re-heat the water in the tank until the temperature drops to 48 degrees. This means that you can use around half the water before it even tries to reheat, which could be days. The only way to have the tank reheated earlier is to use the electrical element, which is about 4 times less efficient. They don't tell you this. I would not have gone forward had I known this. Am working with the company to resolve - will update if they solve this problem.

Installation was done in quick time.hot water flow is very satisfactory.Only difficulty I faced is to get the installers to get the work done.I had to wait for a month to get this installation completed.overall fully worth the choice.

The administration team were professional and helpful in answering all my questions.
The installation team Brayden , Kyle and sorry don't know the name of the other young man are very friendly and professional. Took away the old unit with them on leaving but I would have liked if the plastic sheets and styrofoam could have been taken at the same time otherwise happy with service. Would recommend to others.

Very happy with the work.

Great company to work with especially GEETHA (NRG7 heat pump advisor). The installation team did a good job as well.

Very quick service. Installers were professional and neat connections. Would have preferred the box and bubble wrap the unit came in, was taken away. Otherwise neat job.

Great job and delivery on time. Professionally done and the Electrician and plumber on time and recommend the company Smart Workz zpty Ltd for their excellent job.

Good experience, won’t be disappointed.

Great to deal with would recommend