NRG7 Revisões 2025 | Trustindex.io

Tushar Singh

2025.01.24

If I could give them a zero star review I would. Absolute disgrace of a company. Sold me a package for 730 plus which included the 320lifre eneft unit plus a free relocation off 2 meters cause I wanted the unit moved. I had to pay an extra 140 for any additional meters required which a total of 3 was required. Sent all the photos everything was good to go. They turned up the first day on time at 7am and the guys didn't know anything about a relocation and said they didn't bring any of the material required. I said there was a reeece down the road they declined to do the install so a whole day wasted rebooked for the 28th January I get a phone call today which is the 24th 4 days before my install them saying I need to pay an additional $440 before they will do the OK install which I declined. Went back and forth and told them I would be taking the matter further r they refunded my money and was happy to Cancle the job. Which I now have wasted 1 day off work for and also I laid a concrete pad which cost money too. This company is a absolute joke DO NOT USE THEM.

allan hall

2024.11.27

I’ve recently had a ENEFT heat pump all in one unit installed ‘it’s a fairly straight forward process transition from gas with the state grants was very affordable. Just over $500 fully installed . So far I can’t fault the system is always hot ready to go our water pressure has even increased.comes with a decent warranty period I can also program the system to come on during the day to make use of my solar feed in to make it even cheaper to heat. Also the unit has a built in element for backup if you need extra hot water boosted quickly” but with 320lt capacity should be fine with a large family .. NRG7 were not bad to deal with the installation was a breeze great trade workers & customer service. Sure had to wait a little while to be installed but that’s understandable considering the amount of heat pumps being installed & I found them to be an Australian company with Australian workers if anyone is wondering the reception lady comes across different “ but I would recommend.it’s now been 12 months & the hot water system hasn’t missed a beat so far could not be happier.

Responder a partir de NRG7 2023.08.21

Dear Allan, Thank you for your review and detailed feedback. Glad to hear that our product and services ticketed all boxes for you. Feel free to contact us should you need any further assistance in future. We will do our best.

Bert M

2024.11.27

Absolutely disgusted with NRG 7, today they released my and hundreds of other email addresses to the wider community. What are you doing to resolve privacy issues. Disgusting

David Coysh

2024.11.14

NRG7 (Trading as Smart Workz Pty Ltd) provided the cheapest quote, were very quick to answer any questions I had and their team of installers (electrician and plumber) arrived on time and installed the "All in One heat pump" quickly and efficiently. I have only had the new heat pump a few hours so I cannot comment on it's reliability but it seems to be working OK.

Responder a partir de NRG7 2024.08.21

Dear David, thank you for your kind review, we are happy to hear the installation process was done smoothly. Regards, NRG7 Team

Joe Monzon

2024.10.17

Don't go with this company for your AC/Heating. They installed one unit that is defective. Been chasing them for over 3weeks, they said they're gonna replace it but it's been 3 weeks where is the replacement now???

Responder a partir de NRG7 2024.09.19

Thank you for the great review! We’re glad your water heat pump installation went smoothly, and that Donita could assist quickly. We look forward to completing your AC/heating system this Friday. Thanks again for choosing NRG7! NRG7 Team

David Crompton-Guard

2024.10.07

Great job! Everything was done for us, applied on our behalf for the government rebate; installation was completed quickly and efficiently. Very pleased.

Responder a partir de NRG7 2024.10.09

Hi David, Thank you for your feedback! We're glad you had a positive experience with our team. Appreciate your support! NRG7 Team

Ben McGeehan

2024.09.20

I have a major issue with my heat pump that all people thinking about one should be aware of. And nothing in the product information tells you this. The high-efficiency, heat pump, WILL NOT re-heat the water in the tank until the temperature drops to 48 degrees. This means that you can use around half the water before it even tries to reheat, which could be days. The only way to have the tank reheated earlier is to use the electrical element, which is about 4 times less efficient. They don't tell you this. I would not have gone forward had I known this. Am working with the company to resolve - will update if they solve this problem.

Responder a partir de NRG7 2024.09.23

Dear Ben, Apologies for any inconvenience may have caused. We have investigated your matter and found that there is nothing wrong with heat pump. You are asking for temperature higher than 48 degrees but due to compliance as well as Australian Standards you can not go higher than 50 degrees supply of hot water inside your house . Same thing was setup for you before you replaced from gas unit to heat pump. Anything higher than 50 degrees will cause burns. You can heat up the water temperature in tank up to 75 degrees but you will never receive higher than 50 degrees inside the house. Heat pump is efficient due to the process of thermodynamics therefore it will heat up water then store for certain time until temperature falls up to 48 degrees then reheat. This way it will save you energy consumption and cost. Also heat pumps are designed for major or mass market and for a person standards. They are tested as per Australian Standards and then modeled for government funded programs so they have very strict criteria’s to go through. Hence you just need to understand how heat pump work for which our team explained you several times. If you have any other queries please do not hesitate to contact our tech team. Kind Regards NRG7 Team

Nalliah Sivanathan

2024.09.18

Installation was done in quick time.hot water flow is very satisfactory.Only difficulty I faced is to get the installers to get the work done.I had to wait for a month to get this installation completed.overall fully worth the choice.

Responder a partir de NRG7 2024.09.19

Thank you for your feedback! We're happy to hear you're pleased with the installation and hot water flow. We apologize for the delay in scheduling due to number of demand and appreciate your patience. Glad to know you feel the choice was worth it. We're always here if you need anything further! NRG7 Team

Anna Heng

2024.09.18

The administration team were professional and helpful in answering all my questions. The installation team Brayden , Kyle and sorry don't know the name of the other young man are very friendly and professional. Took away the old unit with them on leaving but I would have liked if the plastic sheets and styrofoam could have been taken at the same time otherwise happy with service. Would recommend to others.

Responder a partir de NRG7 2024.09.19

Thank you for your feedback! We're glad you had a positive experience with our team. We’ll make sure to improve on removing packaging next time. Appreciate the recommendation and your support! NRG7 Team

Harry Ching

2024.09.11

Very happy with the work.

Responder a partir de NRG7 2024.09.19

Thank you for the great review! We're glad you're happy with the service. If you need anything, we're here to help! NRG7 Team

Thang Thang

2024.09.10

Great company to work with especially GEETHA (NRG7 heat pump advisor). The installation team did a good job as well.

Responder a partir de NRG7 2024.09.19

Thank you for your feedback! We're glad the team provided great service. We're always here if you need anything! NRG7 Team

Joseph Obeid

2024.09.10

Very quick service. Installers were professional and neat connections. Would have preferred the box and bubble wrap the unit came in, was taken away. Otherwise neat job.

Responder a partir de NRG7 2024.09.19

Thank you for your feedback! We're glad to hear our installers were professional and efficient. We appreciate your suggestion about the packaging and will consider it for future jobs. We look forward to serving you again! NRG7 Team

Jose Lon Ho Kee

2024.08.23

Great job and delivery on time. Professionally done and the Electrician and plumber on time and recommend the company Smart Workz zpty Ltd for their excellent job.

Responder a partir de NRG7 2024.09.19

Thank you for your fantastic feedback! We’re glad to hear you had a great experience with our team and NRG7. If you need anything else, just let us know! NRG7 Team

Ash and Manisha Isaacs

2024.08.23

Good experience, won’t be disappointed.

Responder a partir de NRG7 2024.09.19

Thank you for your positive feedback! We're glad you had a great experience with NRG7. If you need anything in the future, feel free to reach out! NRG7 Team

Andrea Houben

2024.08.16

Great to deal with would recommend

Responder a partir de NRG7 2024.08.21

Dear Andrea, thank you for the 5-star review thank you. Regards, NRG7 Team

Devin T

2024.08.13

Good value for money. They had some issues with the recovery of the old unit. I ended up disposing of it myself after 3 months. I hope they fixed their issues by now. Overall, good value for money.

Responder a partir de NRG7 2024.08.13

Dear Devin, thank you for your honest feedback, sorry to hear of the issues regarding the old unit. Regards, NRG7 Team.

M K

2024.08.06

Good service and good value for bill saving

Responder a partir de NRG7 2024.08.13

Dear M K, thank you for giving us a good review, we are happy to hear of your positive experience with the NRG7 team. Regards, NRG7 Team.

Shirley Mok

2024.08.05

Patient service and friendly from sales consultant Sunny .good job

Responder a partir de NRG7 2024.08.13

Dear Shirley, thank you for your kind words, we are very happy to hear of your positive experience with our team. Regards, NRG7 Team.

Zolts Zolts

2024.08.01

Delivered and installed unit with dent and scratches. Only have $100 off. Unit works. People can decide if that's fair or not.

Responder a partir de NRG7 2024.08.13

Dear Zolts, thank you we appreciate your your honest feedback -we are sorry to hear about your experience, we hope the unit is performing to the best of its ability. Regards, NRD7 Team.

Carol Wilson

2024.07.30

Great product, excellent communication and great installers

Responder a partir de NRG7 2024.07.30

Dear Carol, thank you for your 5 star review, we are very glad to hear you are enjoying the heat pump product. Kind Regards, NRG7 Team

nrg7.com.au

NRG7 Revisões

nrg7.com.au

Revisões ( 155 ) 4.2