NuFlow Indy - Sewer Line Experts Reviews

A few weeks ago, we had the unfortunate experience of a broken main drain line coming out of our house. NuFlow was awesome to deal with in a very stressful situation from beginning to the end.. Bobby was very helpful, informative and easy to work with on the front end. Once he set everything up, the crew showed up on time, did an excellent job, were friendly, and were super sensitive to not damaging the rest of the yard and cleaning up. They finished on time and it was almost not noticeable from the street that they’d dig the yard on the side of our house to replace the clean out line, that’s how well they cleaned up and how careful they were. Everyone in the crew seemed super nice, engaged and truly easy to deal with. On the back end, Paula was great to deal with regarding the billing process and everything finished up without a hitch. I highly recommend these guys and will use them again. Thank you!

Our experience with NuFlow Indy LLC was exceptional. Starting from the initial contacts to the onsite analysis and camera inspections they were very customer oriented and took the time to understand the problem and answer all of our questions. The NuFlow relining process took two full days. The crew was very professional and took special care to make sure the pipe was prepped properly before installing the liner. We are very pleased with the results. NuFlow even provided copies of the camera inspections before and after the cleaning as well as the final lined pipe. We would certainly recommend NuFlow Indy to anyone considering a cast iron sewer line repair.

This company went about my expectations, in and out in 4 1/2 hours. A lot cheaper than replacing my cast-iron pipe.

My husband and I are so impressed with this company! From start to finish, they were superb. We had tree roots in the clay pipe joints under our front yard, and rust in our cast iron pipes under our basement floor, both of which had narrowed our pipe flow causing a backup in a separate floor drain in our basement. We were especially interested in the newer technology that Nu-Flow offers to minimize damage that would be caused by a trench to our two majestic oak trees in front. We are so glad that we hired Nu-Flow. They were able to take care of both problems and only put one hole in the front yard, and not a trench that would have damaged our trees. They kept the hole pretty small too, which we appreciated so much! The procedure of putting the clean out in and then the liner is definitely a skilled technique! We met with Bobby who patiently explained everything about what would be done and answered all of our questions. He also got back to us very promptly with any other questions that we had before the procedure, including making sure the crew brought plywood sheets to further protect our tree roots and yard. The young men that did the work were so impressive. They worked hard, have a unique skill set, and were completely professional during their two days here. We would rate them a solid 10 out of 10! Everything went so smoothly, and we are so pleased. We would highly recommend Nu-Flow!

We live in an older home that has always had sewer backup issues a couple of times a year. We had a couple companies come out for estimates to repair the work. NuFlow was by far the most friendly and professional. When they came to do the estimate there was no charge for taking a full length video of our line - - our line is very long (95feet). They provided us the video at no charge to keep for our records. We then consulted about the price of repairing the entire line versus installing a new cleanout. NuFlow does lining to repair the pipe versus digging up the pipe which was preferable to us because we didn't want a trench in our entire front yard. The entire line repair was quoted at $18,700 and the cleanout was quoted at $6,600. Travis Perry is the point person for all NuFlow Indy service. I was on the phone with him several times and he was nothing but friendly and answered all of my questions. NuFlow was never pushy. NuFlow takes care of all the permits required and contacts the city to have utilities marked. Travis worked with me on questions I had about how many vehicles would come to our house the day of the repair because our driveway is long but not very wide. The day of the repair the crew showed up promptly and communicated with me about where best to park their vehicles so they didn't have to run all over the yard. One of the best moments is when they brought out their digger and used plywood under the tracks to save our grass....we really appreciated that attention to detail! The crew of three guys was there from 9:30a - approx 3:00p. After the installation was done they did a cleanout of the entire line then took another video - which they sent to us for our records at no charge. This seems like a little thing but it was included with the quote/cost of the service and none of the other contractors we had come out did this. A couple said we could pay extra to get the line cleaned after the repair. A sewer line repair is probably one of the least sexy house projects, but NuFlow Indy made did an awesome job for us. If there were 10 extra stars, they would get all of them.

I had a sewer line inspection done on a new to me house. NuFlow was easy to work with. They were able to provide a quote within a few hours after the inspection. I would recommend using them for a sewer inspection if you are getting a new home.

NuFlow was great to work with - from folks we talked with on the phone to the crew that came out to evaluate our sewer line, the service was fantastic. We needed to repair a section of clay pipe that had cracked in a particularly difficult spot to reach that would have involved significant risk to a neighbor's driveway. However, the crew took the time to evaluate several options and work with us on a tight timeline. Ultimately they exercised some creativity and were able to complete the whole job without even a crack to the concrete. Their installation team is highly knowledgeable and answered all of our questions as they completed the job. All around impressed with this company and their communication. Highly recommend!

Very professional and informative, they will take care of you!

I did not end up having a scope done at this time, but the tech was super informative and responsive to all my questions. I appreciate the transparency and when I need this type of services, NuFlow will be my first call.

Although I ultimately decided not to proceed with the sewer lining project, I wanted to leave a review about my estimate experience with Mark, the salesman that NuFlow sent out to my house. I was trying to decide between 3 different large projects for my home, and so I had many different sales people out to my house in the span of 2-3 weeks. Mark was by far the best experience for me as the homeowner. He laid out everything clearly and was not pushy at all, totally opposite of some of my other experiences. Because of my experience with Mark, if I do decide to proceed with the sewer lining project in the future, it will be NuFlow I will choose.

They are excellent and don’t try to price gouge

I had the guy came out to give me an estimate and they’re very honest with me and give me the best solution. It is trustworthy service

Nu-Flow installed a sewer pipe liner at my property and did an incredible job. They saved me a lot of trouble and money by offering the pipe liner option. I would recommend these guys to anyone who needs sewer line repair. Very responsive and helpful group.

We recently purchased a house and NuFlow helped us fix a damaged pipe. They were super easy to work with and responsive whenever we needed additional information about the job. Would recommend them to anyone needing repairs.

Great company with integrity. I had reports from the town of some roots in my sewer line and Roto Rooter came out and could not get past an offset in the line. NuFlow came out, got past the offset and let me know I needed an offset repair and what type of cleaning once it is fixed. They told me how it could be fixed, including what materials are needed, and even that they wouldn’t recommend using them because it could be done for less myself or with a different organization. Provided some options for reliable cleaning companies. I was in a very stressful situation and already thinking I likely needed my line replaced or heavy repairs. They certainly could have taken advantage of that but didn’t. They seem to understand how expensive it is for a home owner to do these repairs and want what is best for the customer. From what was shared, they have company policies in place to make sure this happens. I honestly could not recommend this company more. If I find myself in need of a replacement or serious repair they will absolutely be my first call.

Professional, understanding and accommodating in terms of explaining complex sewer issues in layman terms. 100% would recommend to anyone who needs camera work shoutout to Mark!

Jared and the NuFlow Indy crew were fantastic. They explained the issues and the possible resolutions very well and gave us all the best options. They were always on time, very professional, did amazing work and it was affordable. Would recommend to anyone.

Nu-Flow was put in a tough situation as my issue was both my responsibility and Citizens Energy Groups(CEG) responsibility. On top of that, the realtor representing the buyer of the house had an ego and thought all his calls to Nu-Flow were much more important than anybody else. I say this because, I was the paying customer to Nu-Flow, not the realtor. The GM of Nu-Flow handled that issue very professionally, and still worked with me in a timely manner. The work passed 2 inspections by the buyer. The process isn't the easiest dealing with CEG, but Nu-Flow made it work and I would be happy to use them again if the need arises.

NuFlow Indy exceeded my expectations in a very difficult situation and were very responsive throughout the entire process. They worked very collaboratively with our plumber who had replaced 30 feet of our exterior sewer line after it had been partially filled with cement (a long story for another day). The remaining 100+ year-old pipe had some damage inside the house that NuFlow was able to line, along with the rest of the sewer pipe all the way to the city sewer. Without Nu Flow's liner, we would have also had to dig up the basement floor. It is a relief to know we no longer have to worry about the condition of our sewer pipe. Kurt Tornquist