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Anmeldelser ( 33 )
Barbara Parchert
2023.10.15
Positiv
Faglighed
Lydhørhed
One Point from the moment of initial contact to the execution of my job were in constant communication. Even on the day of my lighting installations were communicating with me as there was a small problem with old wiring. Would highly recommend this company again
Hi, Barbara. Your feedback is highly appreciated. Thank you for the review!
A Brooks
2023.04.05
Positiv
Faglighed
Punctuality
Kvalitet
Lydhørhed
Værdi
James and Team were fantastic to deal with from enquiry to execution of an Electrical Inspection and related work. Professional, polite and on time. We will definitely be keeping them as the point of contact for our future requirements/emergencies.
Vijay Ede
2023.02.08
Positiv
Faglighed
Kvalitet
Værdi
Hi, Vijay. We appreciate the rating, and are glad we could provide you with a positive experience!
Justin Diddams
2023.02.05
Positiv
Faglighed
Punctuality
Kvalitet
Lydhørhed
Thanks to James and the team.
Good communication. focused on our requirements and delivered high quality work. Very happy to recommend.
Hi, Justin. Your feedback is highly appreciated. Thank you for the review!
Ruth Diddams
2023.02.04
Great service! very efficient, quick response and courteous electricians.
Hi, Ruth. We appreciate the kind words and are glad we could provide you with a positive experience!
Fábio Lourenço
2023.02.03
The team was responsive and did what they needed fast. However, the amount charged for a “call-out as power had been connected by the tenants provider but they left the main switch off in the locked switchboard room” was too much.
Hi Fábio,
Thank you for taking the time to leave us a review. May you please provide me with your contact number or at a minimum, job number? We have just completed a full search in our system and your Google Review name here is not attached to any job completed in our system.
I would appreciate the opportunity to discuss your feedback direct and the particular job invoice you are querying.
Are you perhaps a Tenant of one our Real Estate Agencies where our fees to attend and resolve your after hours, emergency electrical issue has been deemed your responsibility and passed onto you for payment?
Please note, our pricing structure and 24/7 opening hours throughout this time are 2 different things. Our standard trade business hours are 7-3:30pm weekdays where our standard hours call out charges apply, whereas “after hours” premium charges apply to any emergency jobs we attend and resolve for our clients from 3:30pm up to 7am weekdays and on weekends.
Thank you and we look forward to hearing from you.
The Customer Service Team
One Point Electrical
Fábio Lourenço
2023.02.01
Kritisk
Faglighed
Værdi
Charged overhours when they say they are open 24/7
Hi Fábio,
Thank you for taking the time to leave us a review. May you please provide me with your contact number or at a minimum, job number? We have just completed a full search in our system and your Google Review name here is not attached to any job completed in our system.
I would appreciate the opportunity to discuss your feedback direct and the particular job invoice you are querying.
Are you perhaps a Tenant of one our Real Estate Agencies where our fees to attend and resolve your after hours, emergency electrical issue has been deemed your responsibility and passed onto you for payment?
Please note, our pricing structure and 24/7 opening hours throughout this time are 2 different things. Our standard trade business hours are 7-3:30pm weekdays where our standard hours call out charges apply, whereas “after hours” premium charges apply to any emergency jobs we attend and resolve for our clients from 3:30pm up to 7am weekdays and on weekends.
Thank you and we look forward to hearing from you.
The Customer Service Team
One Point Electrical
Tania Teurquetil
2023.01.28
Hi, Tania. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Paul Rosenbrier
2022.07.25
Positiv
Faglighed
Punctuality
Excellent, friendly quick and professional
Thanks, Paul ! I'm happy to hear of your positive experience with the work we have done for you. I'm glad we were able to assist you. we look forward to helping you again the next time you need an electrical contractor. Wishing you all the best, One Point Electrical.
Louiza Menzel
2022.07.20
The team at OnePoint were efficient from booking in a repair time, communicating their arrival time to the property and completing the job efficiently. I would highly recommend them for any electrical repairs.
Thanks, Louiza ! I'm happy to hear of your positive experience with the work we have done for you. I'm glad we were able to assist you. we look forward to helping you again the next time you need an electrical contractor. Wishing you all the best, One Point Electrical.
Jess Reynolds
2022.06.23
Positiv
Punctuality
Kvalitet
Fixed our blocked dishwasher. Efficient and easy communication.
We appreciate you taking the time to leave us a 5-star review, Jess . It was lovely working with you and we look forward to working with your Electrician needs again in the future! One Point Electrical
Michael Peric
2022.06.22
Positiv
Faglighed
Punctuality
Lydhørhed
We appreciate you taking the time to leave us a 5-star review, Michael . It was lovely working with you and we look forward to working with your Electrician needs again in the future! One Point Electrical
Anastasija Kaplanis
2022.06.17
The team at One Point, are one of a kind, always reliable and the absolute best at problem finding to rectify an issue quickly from the outset. I couldn’t recommend them highly enough!
Hi Anastasija , thanks so much for sharing your 5-star experience at One Point Electrical. It was our pleasure to assist and I look forward to assisting you with any other Electrical needs again in the future! One Point Electrical.
Elon
2022.06.03
Positiv
Faglighed
Punctuality
Lydhørhed
James was super responsive and helped troubleshoot very late at night some power failure issues. Very professional and helped resolve the issue immediately. This is the second time I have used their services and have been impressed every time. Thank you ;)
Thanks, Elon ! I'm happy to hear of your positive experience with the work we have done for you. I'm glad we were able to assist you. we look forward to helping you again the next time you need an electrical contractor. Wishing you all the best, One Point Electrical.
Diana Dammery
2022.05.18
Positiv
Faglighed
Jay was a lovely electrician who replaced my kitchen appliances, did not get flustered when he hit some (many!) hurdles and cleaned up after himself. He even popped in a new ceiling extractor fan for me.
Thanks, Diana ! I'm happy to hear of your positive experience with the work we have done for you. I'm glad we were able to assist you. we look forward to helping you again the next time you need an electrical contractor. Wishing you all the best, One Point Electrical.
Richa Jyoti
2022.05.07
Positiv
Faglighed
Kvalitet
Hi Richa , thanks so much for sharing your 5-star experience at One Point Electrical. It was our pleasure to assist and I look forward to assisting you with any other Electrical needs again in the future! One Point Electrical.
JON SNOW
2022.05.05
Positiv
Faglighed
Punctuality
Kvalitet
Lydhørhed
On time, professional and quick repair, Highly recommending to us their service.
Hi JON , thank you for choosing One Point Electrical and for taking the time to leave us a review, we pride ourselves in providing exceptional customer experience, so we appreciate your feedback.
Liz Saide
2022.04.13
Positiv
Faglighed
Hi Liz , thanks so much for sharing your 5-star experience at One Point Electrical. It was our pleasure to assist and I look forward to assisting you with any other Electrical needs again in the future! One Point Electrical.
Gordon Nixon
2022.04.13
Positiv
Faglighed
Punctuality
Kvalitet
Lydhørhed
Værdi
A great company to deal with and a cut above the rest
We appreciate you taking the time to leave us a 5-star review, Gordon . It was lovely working with you and we look forward to working with your Electrician needs again in the future! One Point Electrical
Phoenix Montgomery
2022.04.13
Kritisk
Faglighed
Værdi
Operator who booked the week prior said they would call the morning of the job. No call until they then showed up and called upon arrival which was not received as the calls were missed due to loud work next door, then left and I was hit with an outrageous & unjustifiably high missed call fee. Within ten days they then threatened to have debt collectors chasing it... 10 days..
Good Afternoon Phoenix,
We are sorry to hear of your review. We have done a number of jobs at your property previously with no issues.
Unfortunately, on this occasion, we did not hear back from you until 38mins after our initial notification. At this point we received your SMS apologizing for the missed appointment/ attempts to contact you because you were asleep (with headphones on due to noisy renovation next door).
So that our technician would not be late for his next booking, he had no choice but to leave after waiting outside, buzzing and calling a few more times prior to hearing from you. We advise all clients they must be available for the agreed time/ date otherwise fees do apply for missed appointments.
As I am sure you can appreciate, it is quite standard for businesses to charge for missed appointments as the technicians attending still need to be paid their minimum call out fee to attend, travel to/ from the property and block the time out from doing any other paid jobs during that period. We have worked with your real estate agency for 8 years now and on the rare occasion where appointments are missed, these are invoiced and paid at the Tenants own expense.
Our payment terms on the missed appointment invoice issued to you is 7 days. Thank you for kindly discussing with your agency and making payment today on that invoice.
Thanks again for your understanding and have a great week.
One Point Electrical