ontel - Bristol Office Reviews

When I work from home running my accountancy firm I always have very bad mobile signal, sometimes I miss a call and I didn't have a Bristol landline. I got in touch with Adrian from ONTEL and he ran through the options before arranging a Teams call to get all set up in less than 30 minutes. Now I can look forward to making client and HMRC calls without the fear of having awful signal, as the system will use my phone and computer wifi. Also, I now have a Bristol based phone number for my business. I'd highly recommend speaking to Adrian and ONTEL if your business is looking for an affordable and professional, modern phone system. Carl Willcock, Founder of Goverseth Accountants.

ontel are a really great, genuine telecoms company. We recently had to change suppliers after a bonline upgrade failed. It is normally always a pain to change supplier but not with ontel. They provided all the info, support and equipment. And they did what they said they were going to do. In a matter of days they had us set up and good to go.. Would gladly recommend to anyone.

I recently had the pleasure of experiencing remarkable service that truly exceeded my expectations! From the moment I reached out, the team was not only professional but also incredibly friendly and attentive to my needs. They guided me through every step of the process, ensuring that I felt comfortable and informed along the way. The transition was smooth and stress-free, thanks to their thorough planning and execution. I was impressed by their attention to detail and the effort they put into making sure everything went off without a hitch. It’s rare to find a service that combines efficiency with a personal touch, but this team nailed it! I can't recommend them highly enough! If you're looking for a hassle-free experience and top-notch service, look no further. They have earned my gratitude and loyalty. A solid five stars! 🌟🌟🌟🌟🌟

Brilliant service from the team at Ontel. It was quite a tricky job getting fibre installed at our workplace but Jenni was on the case helping push the job forward the whole time and kept us updated throughout. Now we have super fast internet! Thanks so much to Jenni and the team.

Patrick James Property has partnered with Ontel for few years for our phone services, and we have a wonderful experience working with them. From start to finish, their service are very good. The technical support team is not only available and quick but also kind and incredibly efficient. They offer excellent advice and always suggest optimal solutions tailored to our needs. We highly recommend Ontel for their professionalism and outstanding customer care. A special thanks to Adrian, who consistently provides us with accurate advice and support!

We have used Ontel for over six years and it has been a smooth experience. We have an account manager that is on hand to assist with any questions.

All staff at Ontel are fab; very helpful and professional, especially Adrian. They have a quick response time to our requests, which we are very grateful for. A thank you and recommendation from Anglo Dutch Ltd.

These guys are great. They just get on with it and leave you alone when it is working (a good thing, they aren't bothering us every 10 minutes!). We have a leased line and get >950mb up and down to the business and a VOIP phone system that is very convenient and highly recommended.

Ontel are amazing, always there to help at the drop of hat and always get the issue fixed. They are a lovely team of people to work with, efficient and cost effective.

It's always a pleasure to deal with ontel. Knowledgeable guys and always will to take the time to help, explain and kit us out depending on our growing needs.

We recently identified issues with our existing telecoms provider, so spoke with Ontel to see what they could offer. After speaking with Meirion and Adrian, they had explained how they could solve the issues we were having. My concern at this point was that such a comprehensive system was going to cost a fortune. When the quote came through, I was pleasantly surprised as it was going to be a significant cost saving compared to the current incumbent. It's almost 3 months now since we had the system installed and it's made our Customer Service and Sales process more efficient, streamlined, reportable, and the quality of the system is the best I've had the pleasure of working with. I have already recommended Ontel to other companies I work with.

We switched to Ontel for our business internet because we were fed up with poor service, call centres and poor speeds. Amazing service, worked through our existing issues with BT and suggested changes to the wider infrastructure to improve our coverage and speed. I would highly recommend them to anyone.

Their service is top notch, always happy to help and very responsive! Would recommend to anyone.

We transfered over to Ontel and have been extremely happy with their great service! They sorted everything for us - making the transition super easy ! We would highly recommend this company!

ontel are very responsive to any query I have and are proactive in their communications

My experience with Ontel has been nothing short of fantastic. The staff are friendly, knowledgeable and always at the end of the phone if I need anything or encounter a problem. I found them particularly impressive when helping me decide what would be the best course of action on setting up phone lines for my small business. They were able to ensure that the choices I made about my telecoms were not only appropriate for now but adaptable and future proofed for when the business grows.

Used Ontel to bring in a new phone system for work and from start to finish they were brilliant! Took time to understand our needs, liaised with our old system to make sure the transition was smooth and were on hand to make sure we had everything set-up ready for our go live date. Thanks for all your support.

A first-class experience, would not hesitate to recommend.

Many thanks for helping us setup the new phone system for it’seeze Bristol websites. Our existing voipfone system we had served some VERY basic needs in that we had a landline number and any voicemail was sent to me via email. However with the expanding team we have outgrown this and my initial wish list to you was something along the lines of: • I need to still have voicemail sent to my email • I want to be able to answer calls from my laptop AND my mobile phone (neither option of which I currently had) • I need different members of the team to answer the inbound calls at different times • We need to be able to transfer calls between the team even if we are in different places • I need different answerphone messages at different times of day • It needs to sound like it is ringing in the UK even if I’m on a beach somewhere else! You were able to offer my entire wish list at a very reasonable tariff and explained exactly how the system would work to me, as well as how I could expand as and when I needed to add additional lines. You even sourced a headset for my computer for me! When the system was ready to go live your colleague Adrian could not have been more helpful. From making sure I could use the headset and sitting with me on Zoom whilst we resolved any technical issues to making sure I could transfer calls. I would not hesitate to recommend Ontel and their services, and once again many thanks for everything you have done for us.