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Reviews ( 193 )
Ariel Schrecengost
2024.11.19
if I could leave a lower score I would. Not ADA accessible. Inattentive staff at the front desk. Overcrowded waiting room with mismatched furniture that is not accommodating for walkers or wheelchairs. Rude imaging staff. Inadequate supplies to support a patients body for the positioning needed to complete the tests. Rude office staff named Sunshine that argues with patients and then lies about to connect with her supervisor. Not a true open MRI.
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Eric J.
2024.11.02
Verified
Do not use! It takes them forever to provide report to Dr. I paid out of pocket to have a quicker experience, but they are delinquent in provinding report to my Dr. Take your business elsewhere, especially if you are in pain and need quick results. I have been lied to about when the report would be ready multiple times. DO NOT USE.
Chris Groves
2024.10.25
Open Advanced MRI is great, Chris the MRI tech went above and beyond and he got me through two brain MRI's one with and one without contrast in the same session. This was my second time coming here and I luckily got Chris twice. The machine is open on all sides, brain MRl's are tricky they basically lock your head down but Chris took the time to show me that I could easily take the cage off or slide out if I panicked.
They gave me sedation which helped as well. I wouldn't have been able to get through it without Chris and how he took the time to really make me comfortable. I'd ignore the "bad reviews" of people not paying attention to the costs associated or the failure. If you move you fail as simple as that and it's not their fault if you're squirming. Sit back relax, GET THE SEDATION, and trust the process. Yes it's loud but they give you plugs to where it's not an issue. The 30min check in before is to let those meds get to working BEFORE you hit the machine. I couldn't last a single second in a regular MRI machine before my body panicked. I've been able to get through 3 brain MRI's now, that's something I never thought I could say.
c v
2024.09.20
The staff is great. Everything was easy and they were very helpful. I gave 3 stars because the images off the mri are not very detailed to my untrained eye. If you're just looking to check for fractures,disc issues or large tumors you should be ok.
Zachary Michael
2024.08.09
If you are scared of MRIs this place will not be better than the standard tube. They advertise it as a better option. It’s not! The machine is actually louder than the tube. The only difference is they will charge you for not being able to finish a MRI. This will not solve your MRI anxiety and will cost you 250 dollars making you feel worse about yourself. If you can handle a MRI get it done anywhere else as I been told the quality of MRI is worse here, they also charge up front which no other hospital does for a MRI.
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Dave A.
2024.06.05
Verified
I had an MRI in January and the only reason I chose this is they were supposed to scan my entire spine in one session and I didn't want to be in a smaller tube for that long. However, they only scanned my neck area and scheduled me for another scan a few days later.
They also required my entire Medicare deductible upfront. After my procedure I learned that they are not supposed to do this but rather need to wait like all the medical providers and bill me appropriately when Medicare and my secondary pay everything at the end of the monthly billing period.
They admit to owing me a refund and continue to string me along about paying it. Actually telling me on two different occasions "The check is in the mail"
Now it's June and I'm still out my money I paid in good faith.
And, my Neurologist said the scans were the worst he'd ever seen and generally they don't recommend this place to anyone. Had I known it could have been two different scans I would have gone to the hospital or the Rayus place.
NEVER use them !
Jasmine B.
2024.04.09
Verified
over all it was a great experience when it came to do the contrast I didn't even feel the needle the tech really knows what he's doing amd he was very accommodating to my needs when it came to with wearing earplugs or headphones while playing musing I chose just earplug. as I mentioned before it was just an over great experience so thank you open advantage mri Portland!!!! I will most definitely recommend this place and will be come back if another mri is needed
Thank you, Jasmine! We're thrilled to hear about your positive experience and that our tech made you feel comfortable. Your recommendation means a lot to us, and we look forward to serving you again if needed.
Rita M.
2024.03.28
Verified
This is the second time that I've used open ended MRI. I couldn't have been more pleased and relaxed and totally happy with the technician Chris. He was so accommodating and ready to assist if I needed it. They are by far the best. A number one in my book. Veronica was extremely helpful and explained questions I might've had. I left my appointment with the happy heart and total satisfaction. Thank you again for being there and for such a great asset to the community. Warm regards, Rita Magionos. 3/38/24
Hi Rita, we're thrilled to hear about your wonderful experience with Chris and Veronica! Your kind words mean the world to us and motivate our team. Thanks for your continued trust!
Laurie R.
2024.03.26
Verified
Failed my MRI
Their
machine still very closterphobic and extremely loud and they still charged me
even though I could not make it through the procedure. I will have to find a new location that is less chosterphobic and provides quality hearing protection. I do not recommend.
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TheJaybird53
2024.03.19
all my fears and doubts vanished. Once I walked through the door. These are very professional well qualified individuals that work here I’m super pleased. It was no worries on my end along with my faith in the Lord and pray before you go in. You’re in good hands, I highly recommend if you have the need for an open MRI, here’s a place to go. . footnote here, I’ve had several situations in my life that required me to consider the pros and cons. I’m a cancer survivor and there’s enough stress with that alone, but I’ve had many many other situations in my life. Many many hospitals stays in going through the Tigard location with open MRI was the most relaxing experience, I’ve had in a long time, so be assured if you need lotta TLC and professionalism and peace of mind and peace of heart, here’s a place to go
Dear Jaybird, we're pleased to hear about your positive experience. We understand the importance of providing a relaxing and professional service. Thank you for the endorsement!
Chris S
2024.03.18
Doctor said the MRI image is too low resolution to make confident diagnosis, so I regret going here. Recommend asking about the machine specifications, then asking your doctor if it's good enough for their purposes.
I gave a star back since the radiology report was consistent with that of a second MRI I got, despite image artifacts in the first MRI.
Edward Lobaugh
2024.01.06
Great experience. I would recommend this to anyone needing an MRI, I was so relaxed with the experience that I fell asleep.
Dear Edward,
We're thrilled to hear you had a relaxing experience with our MRI service. Thank you for your recommendation! Best wishes.
Antonio Garcia
2024.01.05
First MRI experience, but it was very pleasant.
Staff was very kind and helpful from the moment I came in to when I left, any questions that came up were answered 👍
Dear Antonio, we're delighted you found your first MRI experience pleasant. Our dedicated team is always here to help and answer any queries. Thank you for your kind words!
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Cheryl S.
2023.10.27
Verified
As several others mentioned, they will make you pay the co-pay in advance before letting you get the MRI. Then when your actual co-pay is much lower they will not send you the refund. Their billing number hangs up on you immediately when you try to call them. You'll be chasing your money for months! Avoid at all cost!!!!
Bruce Corcoran (BC)
2023.10.07
I've unfortunately have had to book an appointment for with them twice in the last couple of months but the gang there are the greatest! I'm a big guy who doesn't fit in regular machines and here I fit!
Dear Bruce, we're glad to hear you had a positive experience with us. Making our services accessible and comfortable for everyone is a top priority. We appreciate your kind words!
Laila S.
2023.08.23
Verified
Very efficient and smooth. Good location. Equipment was about 9 years old. Friendly staff . They forgot warm blanket I am just done but since I took sedation so still waking up at 922am for the 750 am ..sedation
Hi Laila, thanks for your feedback! We're glad you had a smooth experience and appreciated the location and staff. We apologize for the blanket oversight and will work to improve this. Rest well and take care!
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Debbie Hatfield
2023.08.22
What a good experience! This was my first MRI and I chose Open Advanced MRI NW for two reasons. A few years ago, my sister had a great experience and was treated so kindly by the staff. She was disabled and our parents were able to be in the room with her during the MRI. A huge blessing.
Secondly, I’m claustrophobic in some situations and didn’t know how I’d do with a typical MRI machine. Having the sides open was very calming. From the time I checked in until the time I left, the staff were exceptionally kind. A shout out to Chris, MRI Technologist, who was very helpful, kind and calming.
Thank you.
Dear Debbie, we're delighted to hear about your positive experience. Special thanks for highlighting our staff's kindness, especially Chris. Your feedback is greatly appreciated. Thank you!
Andrea
2023.08.09
I had two open MRIs and was so relaxed I actually fell asleep during both of them. Thanks for the good music, Chris!
We are thrilled to hear that you felt relaxed during your MRIs. Thanks for appreciating our music!
Dane S.
2023.07.31
Verified
They were nice on phone and got me in within a few weeks. No need to get there 30 minutes early, paperwork is two pages with 15 yes no questions. I dislike it when doctors waste my time. Never went thru with mri, had no idea I needed copay at time if service, never had an appointment like that before. I'm broke af for a couple more weeks and figured I'd be billed within a month. Just gonna squeeze into a tube elsewhere. Won't go back. Good luck.