One Stop Moving & Storage Reviews

I wrote a prior review in which I reviewed the excess charges this company inveighs against its customers. Please be very careful and aware of the following AFTER they presented me with an exorbitant charge, they informed me that they would charge me $50 for fuel and $20 for using my debit card . NOTHING was said beforehand of these spurious charges. . Had I known about the second one, I would have simply written a check . It seems they do whatever they can to inflate the charges. Buyer beware!

The service was horrendous, they damaged my furniture and used intimidation tactics to pressure me into paying far more than we had agreed upon. Looking back, I should have called the police, as one of them refused to leave my living room until I paid. It was a terrifying experience. If you can, avoid them, there are plenty of other moving companies out there that aren't worth this kind of trouble.

These guys were awesome! I've used this company multiple times in the past and they never disappoint! They make the moving process stress free! They are fast and efficient and handled all my furniture with great care!

The estimator said for the size our home it would be about 6 hours, it took 12. We got two men but if I'd have gotten 3 it probably wouldn't have made a difference because they were disorganized and didn't plan their space in the truck well. One man spoke english and the other spoke spanish and neither were bilingual. My husband ended up having to translate for them. My husband left 15 minutes after they left our old house and they arrived at our new house 30 minutes after he did. My husband didn't pass them on the freeway so I don't know where they went. I probably wouldn't have complained about any of this except that they also over charged me by a lot. The sales person never told me we'd have to pay overtime and they also charge a credit card fee that is totally unfair because there isn't any other way to pay. Even with these surprises, my total came to $2163. I was charged $100 deposit and another $2501 after the move. I didn't notice the math error until after the fact because the mover wrote in the hours and dollar amounts but didn't actually subtotal the amounts on the receipt. He just wrote a total of $2501 in big letters. On top of that he asked for a tip. I called as soon as I realized the error, but the person I needed to talk to wasn't there. I waited a few days and called again. I was told the person would call me back the same day. He didn't. I called back a couple of days later. Same thing. I called the next day and they promised he'd call me back before the end of the day. He didn't. I called the next day and threated to dispute the charge with my bank if he didn't call be back that same day. Finally his assistant called me back and said they would give me $200. I told them it was unacceptable and insisted on talking to the manager. He told me that according to the mover's GPS they were actually there 14 hours. They weren't. Including the drive time they were with us about 11 hours. After I argued for awhile about the difference in drive time and the unfair credit card fees, I agreed to accept the original charge and he agreed to pay me the $438 over charge. The guys were very rude to each other and couldn't have finished a lot faster if they could communicate, but they were polite to us. I still won't use them again.

They dropped my dresser on my LVP stairs and damaged them. No apology or reply from them regarding the matter.

I called to get information and a quote on a move, encompassing packing, transport, and unpacking at our new home. I was confused at first because I called Spry Moving and somehow they are now owned by this company? The owner Elad came to my home prior and said "oh this will be easy", as we were leaving a lot of furniture behind for a renter. He spent maybe all of 10 minutes walking through my home. This was our fifth move in 12 years and by far the worst. We have a four bedroom three bath four-story split level home they were packing. I was given a quote, not knowing that everything was à la cart pricing. I knew after eight hours overtime would kick in and would be extra. That's all I thought was extra. They showed up totally unprepared for the size of the house. They underestimated the hours it would take to pack and had no idea that they were unpacking us the next day upon arrival at our new home. When we told them they said -oh well you'll definitely need a third day and there's going to be a lot of OT- as we were moving 40 minutes away. They had 4 guys and 3 worked hard. As they were leaving, they asked for a tip and my husband said sorry the job is not done. I'll tip you tomorrow when the job is done. They were supposed to be there the next morning at 8 AM the next morning 3 showed up - we were supposed to have 5. A couple hours later after my husband called and spoke with Nicole, 4 more helpers arrived. We ended up with seven total. Honestly, I don't want to bore you with the endless details. They got to the house, at that point it was already late in the afternoon and they still had to unload and the job was to unpack every box putting all of the dishes, silverware glassware groceries, pantry items on flat surfaces, and take all the boxes with them when they left. My husband gave them all cash, hoping to motivate them and it worked. Unfortunately, after a full day of unloading and bringing in all the furniture, setting up the beds -they said there was no time to unpack our boxes only the wardrobe boxes, but two people would return the next day to unpack the remaining boxes. The answer to your question is no, no one ever came to unpack us the next day. Big shout out to Esteban. He was a rockstar throughout the entire process and we were super grateful for him and there were a couple other guys that were really great. They ALL put hard work in on the second day for sure. It's not their fault that the company they work for makes all kinds of promises, misleads you on the price and then doesn't deliver on their promises.:( Buyer beware when hiring this company .

This company is the worst company! They lost my sister's parts to her beds and would not replace or fix the beds. Some of her items are "lost" She made multiple calls to the company but no call back. I strongly discourage anyone from using this company. HORRIBLE customer service to say the least!!!

I had a fantastic experience with One Stop Moving & Storage! Their team, including Fernando, CC, Carlos, and Esteban, were very professional movers. They were super professional, friendly, and dedicated to making my move stress-free. They paid great attention to detail, showed expertise, and took excellent care of my belongings. I was extremely pleased with their service and would give them more than 5 stars if I could! I highly recommend One Stop Moving & Storage for all your moving and storage needs.

I was impressed with the service I received from One Stop Moving & Storage during my recent move from downtown San Diego to North Park. The movers were professional, efficient, and took great care of my belongings. The move was completed in a timely manner and the price was reasonable. I appreciated the attention to detail and the communication throughout the move. The only reason I didn't give 5 stars was because there was a tiny scratch on one of my furniture pieces, which they sent an expert to fix, but overall I'm very satisfied with the service and would recommend One Stop Moving & Storage to anyone looking for a reliable moving company.