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Reviews ( 362 )
Lynn Tay
2024.11.20
Ease of booking via website
Swift confirmation after payment and details are provided via email and WhatsApp.
Inclusive of transport from place of stay to flight location.
Team is engaging, approachable and friendly.
It was a scenic morning and enjoyable flight with friends and experienced pilot - Zee Game!
Thank you King and team!
Thank u ms.Lynn
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L G.
2024.11.20
Nous avons fait le vol en montgolfière le matin pour le lever du soleil.
Je recommande de le faire lors de votre passage à Vang Vieng.
Tout s’est très bien passé ! Du taxi qui vous récupère à l’hôtel jusqu’au vol.
Le personnel était extrêmement professionnel et accueillant.
Les échanges se sont fait sur Whatsapp et le coordinateur était très réactif.
Merci encore à l’équipe !
Merci beaucoup pour votre aimable commentaire ! Nous sommes ravis d’apprendre que vous avez apprécié votre vol en montgolfière au lever du soleil. Votre recommandation nous touche énormément, et nous sommes heureux que notre équipe ait pu rendre votre expérience agréable et sans souci. Ce fut un plaisir de vous accueillir, et nous espérons vous revoir à Vang Vieng un jour !
Tay Gu
2024.11.20
I would like to share this information for those considering booking with Amazing Hot Air Ballooning.
My boyfriend and I booked tickets for a hot air balloon ride at 4:00 PM on November 20. During the entire afternoon, from 3:00 PM to 4:00 PM, my boyfriend was constantly chatting and contacting Amazing Hot Air Ballooning. We kept our phones in hand, waiting for their pickup service to arrive. However, when the scheduled time (4:00 PM) passed, we became very anxious because no one called or arrived to pick us up.
My boyfriend called Amazing Hot Air Ballooning, and they claimed they couldn’t find us. We double-checked with the staff at our hotel, and they mentioned that only one person came in and left. That person could have been from Amazing Hot Air Ballooning or someone else, but he didn’t appear to be an employee of the company.
This individual entered the hotel but didn’t ask any questions or communicate with the hotel staff before leaving.
When we contacted Amazing Hot Air Ballooning again, they offered to reschedule for the early morning of November 21 at 5:00 AM. However, I did not feel safe with their service due to fundamental business failures. Specifically, they failed to contact or properly verify their customers for pickup. It was us who had to take the initiative to reach out to them.
I no longer trust their service and did not feel secure, so I decided not to proceed with the rescheduled ride. I requested a refund for the tickets, but they refused.
The ticket is very expensive. This is not a budget service, so why is it handled so irresponsibly?
I feel completely isolated and at a disadvantage because we paid upfront. Everything is working against us.
Please help us – we are just travelers who paid for an expensive ticket but ended up with terrible service.
Dear Tay Gu,
Thank you for sharing your feedback. While we deeply regret that your experience did not meet your expectations, we feel it is necessary to address several inaccuracies in your review to clarify our position and uphold our reputation.
1. Pickup Procedure:
We inform all our customers that the pickup window is between 4:00-4:20, as it is not practical to provide an exact pickup time for each individual. This standard practice ensures smooth operations, as even one delayed customer can disrupt the entire schedule and cause delays for others. On the day of your booking, our driver arrived at your location but did not see you because you remained in your private room. To minimize disruption for other passengers, the driver proceeded to pick up the next customers and returned to your location two additional times, demonstrating our efforts to accommodate you despite the challenges. It is the customer’s responsibility to be ready and waiting outside at the designated time to ensure a smooth pickup process for everyone.
2. No-Show Policy:
As you did not meet the driver outside as instructed, this was considered a no-show. Our policy, agreed upon during the booking process, explicitly states that no-shows are not eligible for refunds. Despite this, we went beyond our policy to reschedule your flight as a gesture of goodwill, blocking two spots for the next fully booked sunrise flight.
3. Cancellation Policy:
Two hours after the rescheduling, you requested a cancellation. We explained that cancellations within 24 hours are against our clearly stated policy, as rescheduling had already been arranged, impacting other customers.
4. Reputation and Experience:
We have been operating this service for over two years with a stellar reputation and are rated among the top providers nationwide. Our commitment to providing exceptional service remains unwavering, but we must also uphold our policies to ensure fairness for all customers.
5. Refund Issued:
Although you violated our policies, we issued a full refund as a goodwill gesture, despite your no-show status. Yet, you chose to write this review portraying yourself as a victim, which we feel is unfair and misrepresents the facts.
We kindly request that future travelers carefully review our policies before booking. These are in place to ensure smooth operations and fairness to all.
Sincerely,
King
Amazing Hot Air Ballooning Team
Pascal Raab
2024.11.20
What a perfect experience! We did the sunrise tour and it was magic. Don’t miss that „once in a lifetime experience“. Very good & professional service.
Thank you so much, Pascal, for your kind words and for choosing our sunrise tour! We're thrilled to hear you had a magical, once-in-a-lifetime experience. Your recommendation means the world to us, and we look forward to welcoming you again in the future
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greassa gd
2024.11.18
Last minute geboekt voor een ballonvaart via whatsapp, alles was perfect geregeld. Goede vlucht met enthousiaste en kundige ballonvaarder. Zeker aan te raden.
Bedankt voor je vriendelijke review en dat je voor ons hebt gekozen voor je last-minute ballonvaart! We zijn erg blij om te horen dat alles perfect was geregeld en dat je hebt genoten van de vlucht met onze enthousiaste en kundige piloot. Jouw aanbeveling betekent veel voor ons. We hopen je in de toekomst opnieuw te mogen verwelkomen voor een onvergetelijk avontuur
Holly Tippett Simpson
2024.11.18
Great experience! The communication was really good. Pick up from my hotel and dropped back after. The flight was smooth and I felt safe.
Thank you, Holly, for sharing your wonderful experience! We're thrilled to hear you enjoyed the smooth flight and felt safe with us. Your kind words about our communication and convenient hotel pickup mean a lot to our team. We hope to see you again for another adventure in the skies
Molly Waugh
2024.11.16
We had a fantastic flight and felt very safe the whole time. They are slightly cheaper than other companies in the area and we would recommend them to anyone looking to do a hot air balloon ride!
Thank you, Molly, for your kind words and recommendation! We're thrilled you felt safe and had a fantastic experience with us. Your feedback means a lot, and we’re glad to be part of your adventure. If you ever visit again, we'd love to welcome you back
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Mila S.
2024.11.16
Unsere Ballonfahrt war perfekt organisiert. Die Kommunikation vorab war sehr schnell und alle Fragen wurden geklärt. Der Pilot und das ganze Team vor Ort waren sehr freundlich und kompetent. Unser Pilot hat dafür gesorgt, dass wir tolle Erinnerungsfotos machen konnten. Es war sehr aufregend, trotzdem haben wir uns sehr sicher gefühlt. Von Anfang bis Ende sehr professionell.
Die Landschaft ist wunderschön und etwas ganz besonderes für eine Ballonfahrt. Ich würde sofort wieder bei diesem Unternehmen buchen.
Vielen Dank für Ihre wunderbare Bewertung! Wir freuen uns sehr, dass Sie die Ballonfahrt und den großartigen Service unseres Teams genossen haben. Es ist schön zu hören, dass Sie sich während der gesamten Erfahrung sicher und gut betreut gefühlt haben. Wir würden uns freuen, Sie bald wieder für ein weiteres Abenteuer bei uns begrüßen zu dürfen
Cees Baars
2024.11.16
We hebben op 16/11/24 een ochtend ballonvaart gedaan. Het was super! Je werd opgehaald bij het hotel, vervolgens wacht je op een veldje waar ze de ballonnen klaar maken en dan stap je in. De uitzichten zijn waanzinnig mooi en ter afsluiting denken ze ook nog met je mee. Ik was namelijk jarig en mijn vriendin had met ze afgesproken dat er aan het eind een taart was. Ze hebben dit geheel gratis geregeld voor ons. Er is ook fijn contact met de organisatie via whatsapp.
Bedankt voor de mooie review! We zijn blij dat jullie genoten hebben van de ballonvaart en de prachtige uitzichten. Het was ons een genoegen om een taart te regelen voor je verjaardag en om van deze dag iets extra bijzonders te maken. We hopen jullie in de toekomst weer te mogen verwelkomen voor nieuwe avonturen. Nogmaals gefeliciteerd
Brendan Monahan
2024.11.16
Outstanding experience! I would gladly do it again.
Thank you, Brendan! We're so glad to hear you and your father, Ken, had an outstanding experience. It was truly special to have you both with us, and we admire your adventurous spirit. We’d love to welcome you back anytime for another memorable flight. Safe travels
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Nicolas Barons
2024.11.16
Une expérience à vivre au moins une fois dans sa vie !
Le panorama est incroyable et les sensations de liberté dans les airs sont inoubliables.
Merci beaucoup, Nicolas ! Nous sommes ravis que vous ayez apprécié cette expérience inoubliable et les vues incroyables. Votre recommandation nous touche beaucoup. Nous espérons vous revoir dans les airs
Ashna Pant
2024.11.14
I had an amazing experience with this company. The hot air balloon ride offered breathtaking views, and the paramotoring was equally thrilling. The team ensured we felt safe and comfortable, and the owner King was especially helpful. Highly recommend for anyone seeking an unforgettable outdoor adventure!
Thank you so much, Ashna, for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed the breathtaking views from the hot air balloon and found the paramotoring thrilling. Ensuring our guests feel safe and comfortable is our top priority, and it's heartwarming to know that our team, especially King, could make your adventure memorable. We truly appreciate your recommendation and hope to welcome you back for more unforgettable outdoor adventures in the future!
ishan senanayake
2024.11.13
These guys were absolutely amazing. There are so many companies that offer this service but these guys are the best in the business. There was an issue on the day i had originally booked the paramotoring experience, and unfortunately had to postpone for the following day, but they were super helpful and reimbursed the money for an extra night at the hostel and the train ticket as i was booked to leave Vang Vieng. I cant stress it enough, these people are amazing and cant recommend them more!!
Thank you so much, Ishan, for sharing your wonderful experience with us! We’re thrilled to hear that you enjoyed our service and found our team helpful. We always strive to go above and beyond to make sure our customers have an unforgettable experience, even when unexpected situations arise. It was our pleasure to assist with your accommodation and train ticket. Your recommendation means the world to us, and we look forward to welcoming you back to Vang Vieng someday
Seda Elhan
2024.11.13
çok güzel bir deneyimdi.
şehri, doğasını ve dağları yukarıdan görmek harika!
yükseklik korkunuz varsa, bunu paramotor ile başlayarak yenebilirsiniz çünkü uçağa binmek gibi, yerden yavaşça yükseliyorsunuz.
buraya gelmişken denemelisiniz.
Deneyiminizi paylaştığınız için teşekkür ederiz, Seda! Şehri, doğayı ve dağları yukarıdan izlemekten keyif almanıza çok sevindik. Paramotor deneyimimizin, yükseklik korkunuzu rahatça aşmanıza yardımcı olmasına bayıldık. Biz de aynı fikirdeyiz—bu, korkularınızı aşarken keyifli ve yumuşak bir şekilde yükselmenin harika bir yolu. Tavsiyeniz için teşekkür ederiz ve sizi başka bir macerada tekrar ağırlamayı umuyoruz
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Hac Tran
2024.11.13
I had an amazing time! Definitely the highlight of my trip in Vang Vieng and a memory of a lifetime!
Thank you so much, Hac! We’re thrilled to hear that our paramotoring experience was the highlight of your trip to Vang Vieng. Creating unforgettable memories is what we strive for, and we’re so glad we could be part of yours. We hope to see you again for more amazing adventures
Dave Goodwin
2024.11.13
Had a great experience on the sunrise hot air balloon trip. We were picked up at our hotel, driven to the take off point and provided the necessary instructions before setting off. Not a lot of waiting around. The balloon felt safe and well maintained and the views were amazing. Communication with the company was through WhatsApp and was all very fast. Highly recommend.
Thank you, Dave, for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed the sunrise hot air balloon trip and felt safe and well looked after. Providing clear communication and ensuring a smooth, enjoyable experience is our priority, so we're glad it reflected in your journey. We hope to see you again for more memorable adventures. Safe travels