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Reviews ( 163 )
Gene Brown
2024.12.10
These guys did a great job. It looked better than I expected. I would definitely recommend them.
Thank you for your kind words, Gene! We're thrilled to hear that our work exceeded your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Anthony Scarbrough
2024.12.07
Pinestraw America
I had a very unpleasant experience with this company. I used them based on a recommendation from a friend. She had a different salesperson. The salesman promised he would be onsite to ensure that the work was done correctly. There was to be weed removal from the flower beds, general cleanup, and Pinestraw laid. It was extremely expensive, but agreed. I walked the salesperson through the property to show him what needed to be removed and what needed to stay. I literally put my hands on the flowers he shouldn’t touch and told him how I obtained them. Many are heirloom plants. He was not present when the work started. The workers cut down my flowers that I told him not to and the stuff that was to be removed. The Pinestraw was laid haphazardly and without care. The bill was $428 which included a $50 cleanup fee. I refused to pay. I was contacted by the company and I asked for compensation for the horrible experience. I was denied any compensation but they offered to replace the flowers. I gave a list of what was destroyed and have never heard back except for a past due notice on the invoice. I would not use the company again and do not recommend.
Betsy Hudson
2024.12.06
Thank you for your 5-star rating, Betsy! We're glad to have your support and look forward to serving you again.
Laurie Young
2024.12.04
Garner Bush was very friendly and helpful in quoting our work to be done. I’m very happy with the service! The guys did a great job.
Thank you for your kind words, Laurie! We're thrilled to hear that Garner and the team provided you with friendly and helpful service. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Tammy Crawford Clark
2024.12.04
Very good work! Fast and professional! Definitely recommend!
Thank you for your wonderful review, Tammy! We're glad to hear you were satisfied with our fast and professional service. Your recommendation means a lot to us!
Jill Wright
2024.12.03
Beautiful pine straw job by Pinestraw America! They fit me in right before Thanksgiving so my front yard was beautiful for the visitors. Excellent work!
Thank you for your wonderful review, Jill! We're thrilled to hear that you were pleased with the pine straw job and that it enhanced your front yard for Thanksgiving. Your satisfaction means a lot to us, and we appreciate your kind words about our team’s efforts!
Naydean Rozell
2024.12.01
The workers were very polite and made sure the delivery was placed where we wanted it. The bundle contain lots of pine cones and sticks. I am planning yo order three or more bundles soon.
Thank you for your positive feedback, Naydean! We're glad to hear that our team was polite and attentive to your delivery preferences. We appreciate your support and look forward to your upcoming orders!
Marcus
2024.12.01
They did a great job installing Pinestraw. They got me on the schedule quickly and finished the job as promised. I would definitely use them again.
Thank you for your wonderful review, Marcus! We're glad to hear that you were satisfied with the Pinestraw installation and our scheduling process. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Gregory Powell
2024.12.01
Thank you for the 5-star rating, Gregory! We appreciate your support and look forward to serving you again in the future.
Caroline Grenfell
2024.11.27
Garner was great to work with! Very professional. Our yard looks great!
Thank you for your kind words, Caroline! We're thrilled to hear that you had a great experience working with Garner and that you're happy with how your yard looks. Your satisfaction means a lot to us!
Ginger Ivan
2024.11.21
They did an excellent job! Would highly recommend.
Andy Case
2024.11.19
Thank you for the 5-star rating, Andy! We appreciate your support and are glad you had a positive experience with us.
Penny Torrance
2024.11.18
I love how the pinestraw is placed exactly where you want it. Very easy to put out. Beautiful straw - no trash.
Thank you for your kind words, Penny! We're thrilled to hear that you love the quality and placement of our pinestraw. Your satisfaction is our priority, and we appreciate your support!
Vicki Spring
2024.11.16
Our Pinestraw looks great! Garner was great to work with and we are very happy with everything.
Cathie Reece
2024.11.16
We were pleased to receive such clean pinestraw today. No trash. That makes a good statement regarding Pinestraw America. Thank you.
Michael Mitchell
2024.11.16
Garner was great. They did everything they said they would do! My shrubs look great.
Thank you, Michael! We're thrilled to hear you're pleased with our service and how your shrubs turned out! We look forward to helping you again in the future.
Kathy Cotten
2024.11.16
I’ve purchased from pine straw
Of Mississippi several times, they had great pine straw. This is my First time to purchase from Pine straw of America. Would not buy again. Had a lot of dark dead pine straw mixed all in it. Called to let them know and they said they didn’t know if they could do anything about it. I purchased almost 300 dollars worth. I’ve bought better looking pine straw at Lowe’s. Very, very, very disappointed.
Thank you for sharing your feedback. At Pinestraw America, we take great pride in delivering high-quality products and service. During the week of your delivery, October 29th, over 20 orders were fulfilled with no reported issues, and your parents’ delivery the week prior was also well-received. When you reached out on November 14th, we offered to exchange any rolls you were unsatisfied with, as is our policy. However, since the straw had already been laid for two weeks, we were unable to assess or replace it at that point.
We appreciate your understanding of our policy, which ensures fairness and consistency for all customers. Your feedback is important, and we remain committed to providing the best service possible. If you have any further concerns, please feel free to contact us directly.
will herrin
2024.11.14
Repeat customer due to quick delivery and great straw
Thank you for your continued support, Will! We're glad to hear that you appreciate our quick delivery and quality products. We look forward to serving you again!
libby spence
2024.11.13
Excellent service. They came to do an estimate. Had information immediately. The crew that cleaned up and installed the pine straw were excellent. Best my yard has ever looked. I would definitely recommend this service
Thank you for your wonderful review, Libby! We're thrilled to hear that you were pleased with our service and that your yard looks its best. Your recommendation means a lot to us. We look forward to serving you again in the future!
Cheri Stribling
2024.11.11
Great job. Garner Bush was very well prepared and professional in my dealings with him. Thank you.
Thank you for your wonderful feedback, Cheri! We are delighted to hear that Garner Bush provided you with professional service. Your kind words are appreciated, and we look forward to serving you again.