Premier Improvements Solar Reviews

Super friendly & attentive team! Highly recommend to anyone looking into solar installation!

Brian is the best. Top 5 sales person I’ve worked with, and quality human. Would highly recommend!

Taylor and Chad were very attentive and helpful in the process of roof and solar removal and reinstalling our solar system. Unfortunately due to our current solar carrier we had to go with a different company, but would have preferred to have premier do roof replacement and solar removal and installation.

Premier Improvements Solar is a great local Solar Company that looks out for their customers and cares about every system they install. I would highly recommend to all of my friends and family. 5 Stars all the way ⭐️⭐️⭐️⭐️⭐️

This company is dedicated to their customers! They are reliable and go beyond in there customer satisfaction from communication to work performance !!! There reps are fantastic and Mr Matzdorff was a pleasure to work with!! If your looking for Solor these are the guys to not hesitate giving a call too!!!

I have just begun the process of considering Solar Energy. My electric bill is INSANE! Today I had the privilege of talking to Taylor from Premier Improvements Solar and SHE IS OUTSTANDING! Kind, compassionate, patient, and informative!! I HIGHLY recommend at least calling and inquiring. These people are not pushy at all and support your goals.

Adam is very knowledgeable and he explained the many alternatives clearly.

They are very knowledgeable with great customer service. There install crew is does very good clean work. I will recommend them to all my friends and family

Adam and Brian were great. Explained everything and answered all questions. Scheduled the install and arrived on schedule with a team of highly trained people. Got the job done in one day.

It was great to have Premier Improvements Solar sue our solar installation. They are easy to work with, punctual and very communicative throughout the process. I am very happy with the results and producing more solar power than anticipated. I love getting the bill from Eversource that states "No Payment Due". I highly recommend Premier Improvements Solar.

I am now a year out from PTO with my panels from Premier Improvements and I would like to update this review. Overall, my time with Premier since my last review has been very positive. While admittedly things were a little heated due to the previous review, I feel that the team at Premiere really did step up to what I was hoping for. I felt they took my concerns seriously, thoroughly answered my questions regarding the Premier Protection Plan, and worked tirelessly to solve the problem facing me and my panels. This problem was complex to diagnose. I had regular visits from the electrical team. Several different solutions were tried. Premiere went above and beyond here, upsizing the wiring to my house from the panels, not once but twice. An additional inverter was added to the system to attempt the correct the problem. Ultimately a transformer was required to reduce the voltage coming from the street, which Eversource, unsurprisingly, was unwilling to help at all with. Throughout this time Premiere remained professional and friendly. I also personally feel they were humble in troubleshooting this problem, bringing in half a dozen different consulting companies and solar partners. They were tenacious and solved my problem, and I am now generating electricity at my expected output. While this process took time, I felt significantly less frustrated throughout this period, mostly due to the fact that it was obvious that they were doing everything they could to help me. Premiere is a small company and one should keep that in mind when choosing them, but they were also the only ones I spoke to who were willing and able to give me the solar setup I wanted, and that is worth a lot. ------------------------------------------ I can’t recommend Premier Improvements as a positive solar experience. They started out promising. Brian was very approachable and eager to work with us. We had specific needs that he was willing to accommodate, and the price and financing were excellent. However, at no point would I consider them to be timely, and it has only gotten worse once the financing cleared and the panels were installed, which is only about half of the project. We initially signed paperwork in May/June of 2022. We were told there was several months backlog and we probably wouldn’t get the panels installed until September. Annoying, but understandable. This slowly pushed back into December, and finally early January for the installation date. Brian was responsive and available up until this point. Once our panels were installed and Premier was paid, I stopped receiving nearly as attentive service. At this point, we still needed to have a trench filled in, have the system inspected, and have it cleared with Eversource. We didn’t even have the system inspected until late February. I would get about one check in a week from Premier. We had a further complication with Eversource. Due to some paperwork that was improperly filed (that Premier did actually correct – Eversource’s error in the long run), Eversource did not turn the panels on until early June. At this point I thought we were done. However, June was a very smokey and rainy month so it wasn’t until early July 2023 that I realized there was a problem and the panels were not performing optimally. I alerted Premier immediately, who denied this problem for 10 days before confirming that it was real and that one of my inverters was only operating at half capacity. It took another 2-3 weeks just to get an electrician out to look at them, where they told me it was a system update that was needed and that the panels were fixed. The next sunny day, it was obvious to me that they were not fixed, and I was told “we are working on it” and have heard nothing back for a week. At this point I have been only generating about 75% of the power my system is capable of, for two months. I’ve tried to remain optimistic through all this, the people at the company are genuinely nice and appear to be trying to help me, but the pace of getting anything done is just not worth it.

Last summer, Premier Improvements Solar installed my solar system on my roof. Brian and Chelsea were excellent, and the process went smoothly. I specifically chose a local company for the reassurance that they would be readily available in case of any issues that could come up in the future. Their pricing was fair, and they even assisted me with the paperwork for the local Green Bank lending program, a service that some larger national companies were not providing at the time. For me, the true measure of a company's worth is how they handle issues that arise after the sale and installation. This is why I was particularly impressed with Premier Improvements Solar quick response. I've heard stories from friends who had worked with large out-of-state solar companies that had to wait for months for a simple repair. However, Premier Improvements Solar demonstrated its commitment to customer service by promptly addressing my system repair issue. Recently, my system stopped working on a Friday. When I tried to reboot it, I received an AC error message and was instructed to call my installer for tech support. I was worried that the issue could take a while to get fixed, but I emailed Chelsea the system data on a Sunday morning, not expecting a reply on the weekend. To my surprise, she got back to me that morning and put me on the repair schedule for Monday. She also mentioned that it sounded like a fuse had blown, and it would possibly be a quick and easy repair. Brian came out to look at the system on Monday and was back with fuses on Tuesday morning, and my system was up and running again that day. I'm very satisfied with Premier Improvements Solar quick service to my issue, and I highly recommend them to anyone looking for a reliable, local solar company.

I had almost given up hope finding a solar installer who was actually local to the area, and not just another national solar syndicate masquerading as a local company. I was delighted to discover Premier Improvements. I found Adam and Brian to be incredibly knowledgeable about local regulations, and it was a pleasure working with them every step of the way. After listening to a pitch from about 10 installers over the course of a week, Premier had the best price, were willing to work with the CT Green Bank (unlike many of the national syndicates) and, BONUS, they are really a local company. I highly recommend Premiere Improvements for your renewable energy project!

Adam, Brian, and Chelsea did an outstanding job on our solar project at every step of the way. They were always available to answer our questions, and provided superb guidance through the complex process of choosing a system, and getting it up and running. We were hesitant to get roof panels at first because we have an antique home, but also did not want a ground mount. The premier improvements team solved this problem by designing the perfect system for our situation. We also love using the solar edge app to monitor our system. We could not be happier!

Exceptional service and quality! They did a full roof replacement and installed a 9kw solar array. Couldn’t be happier! The roof looks great and the solar panels are producing excellently! The whole team was there every step of the way to keep me informed and answer all of my questions…and I asked plenty of them. They listened how I wanted the conduit on the roof to run and the whole job looks clean and aesthetically pleasing. Look no further than Premier Improvements Solar! Shout out to Brian, Adam, and Chelsea!

As a woman and disabled Veteran embarking on the journey to find the perfect solar company was a rollercoaster of emotions, but thanks to Adam and the exceptional team at Premier Improvements, diving into the world of solar became a seamless and truly remarkable experience. Not only did they effortlessly address every question I had, but they handled everything from coordinating inspections with the city to making sure I received free energy efficient upgrades to my home. At every turn, Adam’s prompt responses and unwavering support made the process a breeze. Their communication is nothing short of incredible! Without a doubt, I wholeheartedly recommend choosing Premier Improvements for your solar venture. Amidst concerns fueled by horror stories, my research led me to a choice I’m endlessly grateful for. Premier Improvements stands out for their honesty, transparency, and invaluable assistance. As I reach out to Adam for further guidance, his quick and helpful response reaffirms my confidence in choosing Premier Improvements. Make the smart choice—go with Premier Improvements!

We have always wanted solar panels on our house and Premier Improvements was a great choice! Brian, Chelsea, and Adam are a great team and always there to help throughout the process! We knew we could always call/text or email anyone on the team and they would get back to us with quick responses. They took care of the whole process for us- from install, to inspection, to the final step of getting our panels turned on. We love our solar and are very happy we chose Premier, we highly recommend them!

Today I had Adam at my home. I've been shopping around for solar and to tell you the truth Adam, was the only one that was upfront and honest. He told me what it is and what could be, without sugar coating it. I appreciate how well informed he made me.