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Reviews ( 498 ) 4.9

Drew I
Drew I
2024.10.14
Verified
Room, staff, location Perfect What can I say….WOW. The location is superb within short walking distance to everything you could need. The staff are so friendly and helpful, we had a minor medical need and they called and arranged a doctors appointment and we had one in fifteen minutes (maybe our NHS should take note!). The hotel is stunning and our room was beautiful, it was our honeymoon so we have a lovely note and bottle of champagne waiting in our room which was a lovely touch. All in all could not recommend this hotel highly enough.
Valhalla3
Valhalla3
2024.10.14
Verified
Nice rooms, excellent staff We reserved 2 Deluxe rooms at the Hotel Number Nine. The rooms were clean & spacious, the lobby area well designed. The staff was helpful and courteous. The breakfast was excellent and they even prepared breakfast boxes for the morning we departed as it was very early and the breakfast service was not open yet. Would highly recommend.
antonino bova
antonino bova
2024.10.10
Trip type
Vacation
Solo
Location
Rooms
Service
Claludia G
Claludia G
2024.10.06
Verified
Great stay! Excellent reception, staff very friendly and efficient, beds super comfortable, bathrooms nice. Quiet room. One snag: lighting system enigmatic... Breakfast buffet and à la carte excellent. did not have a chance to have lunch or dinner or visit the wellness area. Looked very nice. The hotel is very tastefully furnished, many delightful detail. Location in the center of Florence, very convenient.
S N
S N
2024.10.05
Verified
Phenomenal Customer Service and Exceptional Hotel The service at this hotel is exceptional. The front desk goes above and beyond to make your stay comfortable, including offering to order take out for you. The cafe staff are also over the top friendly and accommodating. I would definitely recommend staying at this location. A completely opposite experience than our stay at Hotel Aquarius in Venice.
charlyundluna
charlyundluna
2024.10.05
Verified
A wonderful oasis of tranquility in the middle of a lively city An extraordinarily good hotel in a prime location. Within walking distance to the cathedral and many other attractions. Super friendly, attentive and helpful staff. We were given good recommendations for restaurants in the area and also reserved directly, at our request. Tastefully furnished rooms. Small but fine spa. Good breakfast. All in all an absolute Recommendation for this place. The direct location in the centre makes travelling by car a challenge. The entrance to this area of the city is heavily regulated. In addition, the streets are very narrow and were crowded with people at the time of our presence. Super is the connection with the train coming from the airport. Their final stop is only a 5-minute walk from the hotel. Taxi drivers also work great. The called taxis are quickly on hand.
Mark Pulman
Mark Pulman
2024.09.28
Trip type
Vacation
Location
Rooms
Service
ying ying
ying ying
2024.09.27
由旅行社安排入住,幸運抽籤抽中大套房😍真的有夠大,整間飯店有股前衛藝術感但又不失古典,房間窗戶可以看到一樓lobby,要拉好窗戶哈哈
Trip type
Vacation
Location
Rooms
Service
Reply from Firenze Number Nine 2024.10.11
Dear ying ying, It was a pleasure to have you at Hotel Number Nine. We are happy you enjoyed the Junior Suite we assigned you and we wish you a lovely day. Best regards Andrea Policari - Senior Manager House of Nine
Maha Alsaeed
Maha Alsaeed
2024.09.24
Many thanks to Lora and Saeed they help us alot, the hotel surprised me with cleanliness and very elegant taste even for the small details. The one thing I didn’t like is the lightning is dim. Definitely coming back again
Location
Rooms
Service
Reply from Firenze Number Nine 2024.10.11
Dear Haha Alsaeed, Thank you so much for staying at Hotel Number Nine. We are happy to perceive your appreciation toward the quality of our services. Best regards Andrea Policari - Senior Manager House of Nine
Oritxu
Oritxu
2024.09.14
Magnífico hotel en el centro de Florencia, personal súper amable y atento, ayudando siempre en todo. Las instalaciones son increíbles, la habitación muy limpia y comodísima... El desayuno, simplemente espectacular. Admiten perros, algo que para mí tiene muchísimo valor, y encima los tratan con muchísimo cariño. Sin duda volveré y sin duda lo recomendaría.
Trip type
Vacation
Location
Rooms
Service
Reply from Firenze Number Nine 2024.09.20
Dear Oritxu, Thank you so much for choosing our hotel for your stay in Florence. We really appreciate your comment and we are glad to read you enjoyed your stay at Hotel Number Nine. We wish you a nice day. Best regards Andrea Policari - Senior Manager House of Nine
Alice
Alice
2024.09.11
Hotel maravilhoso com funcionários atenciosos e café da manhã delicioso com opção de pães sem gluten. Possui ambiente de SPA para relaxamento.
Trip type
Vacation
Location
Rooms
Service
Reply from Firenze Number Nine 2024.09.20
Dear Alice, Thank you for spending your time in writing such a beautiful review. We hope to have the possibility to welcome you again at our hotel in the future. Best regards Andrea Policari - Senior Manager House of Nine
Mahir Asef
Mahir Asef
2024.09.10
Great hotel & amazing location. Everything is really close plus hotel staffs are just amazing. Will return if I visit Florence again
Trip type
Vacation
Family
Location
Rooms
Service
Reply from Firenze Number Nine 2024.09.20
Dear Mahir Asef, Thank you for appreciating our service, our location and our staff. We are glad to read your experience at Number Nine Hotel completely met your expectations. Best regards Andrea Policari - Senior Manager House of Nine
THE SCHOOL HOUSE
THE SCHOOL HOUSE
2024.09.08
Stunning, stunning, stunning. The rooms, the attention, the spa, the location, the friendliness of the staff and the attention to small details was absolutely over and above my own personal hotel experiences. I loved every minute of my 6 night stay.
Trip type
Vacation
Location
Rooms
Service
Reply from Firenze Number Nine 2024.09.20
Dear The School House, What to say, thank you! We were honoured to welcome you at Hotel Number Nine and we hope to have the possibility to welcome you again in the future. Best regards Andrea Policari - Senior Manager House of Nine
Tree Climbing
Tree Climbing
2024.09.04
Superlativo assoluto in tutto, davvero il Top, grazie dell'ospitalità, consigliatissimo , spero di poter tornare presto, grazie ancora ❤️
Trip type
Vacation
Family
Location
Rooms
Service
Reply from Firenze Number Nine 2024.09.20
Gentilissimo Sig. Tree Climbing, Un grazie da tutto lo staff per la splendida recensione e per aver scelto il nostro hotel per il suo soggiorno a Firenze. Speriamo di poterla riaccogliere presto. Un caro saluto Andrea Policari - Senior Manager House of Nine
Sam Ebrahimi
Sam Ebrahimi
2024.09.02
- This hotel is very unique, if you're into astrology and niche style you should stay here. The hotel ambiance takes you into a world of modern but ancient world. Pros: - The breakfast captures the essence of Florence and qualifies as high tea. - Interior design is described as sentimental modernism. - The location is amazing as you're in the centre of anything you might want to do in Florence. Cons: - The windows are quite thin and you can hear the noises from the street, if you're a light sleeper take that into account. - There are strong scents in the rooms and hallways which I personally enjoyed, although might be too strong for those with allergies or those sensitive strong scents.
Trip type
Vacation
Location
Rooms
Service
Reply from Firenze Number Nine 2024.09.20
Dear Sam Ebrahimi, Thank you for choosing our hotel for your stay in Florence. We appreciate your comments and we hope to have the possibility to welcome you again in the future. Best regards Andrea Policari - Senior Manager House of Nine
Vittoria
Vittoria
2024.09.01
Verified
A thousand times at Nine Structure with attention to detail, hospitality as in few places although of equal category, cleanliness and impeccable service. Many establishments should learn from Number Nine the concepts of hospitality, friendliness and professionalism. The location? You wake up with the bells of San Lorenzo and when you yawn you see the Duomo, have breakfast in the Medici Chapels .. practically a fairy tale.
Nour
Nour
2024.08.27
This hotel is a complete gem. I’m not sure where to even start. Everything was done with excellent attention to detail. The staff and reception are incredibly helpful, and always willing to find solutions to your problems. The gym is one of the best hotel gyms I’ve seen (for a hotel of this size). Just excellent all around
Trip type
Vacation
Location
Rooms
Service
Reply from Firenze Number Nine 2024.08.28
Dear Nour, Thanks a lot for this beautiful review! We really appreciate your comment but most of all we are delighted to understand you completely enjoyed the stay with us. We hope to welcome you again in the future. Best regards Andrea Policari - Senior Manager House of Nine
Gakuji Nakayama
Gakuji Nakayama
2024.08.27
到着したのは真夏の午後。猛暑の中サンタ・マリア・ノヴェッラ駅から徒歩で行きましたが、すぐに到着することができました。石畳の道は段差も多く、大きなスーツケースだとキャスターも引っ掛かり気味で少し歩きづらいですが、この距離なら大丈夫に思います。 車寄せがあるような分かりやすい入口ではありませんが、明らかに品の良いホテルらしいドアがあり、うっかり通り過ぎてもスパの入り口にしっかりロゴがあるので、細い路地の割には見つけやすいように思います。 さすがにこのクラスのホテルらしく、部屋に案内してもらうまでのわずかな間に、通されたロビーでウェルカムドリンクの冷たいプロセッコを頂き、落ち着いた頃合いを見計らって部屋に案内してくれたりと、心地よいサービスでした。 短い滞在だったのでスパや夕食などあまりホテルの施設を楽しめなかったのは残念です。フィレンツェにはぜひもう一度行きたいと思いますが、その時にもここを選ぶと思います。
Trip type
Vacation
Family
Location
Rooms
Service
Reply from Firenze Number Nine 2024.08.28
Dear Zhongshan Yue Er, What to say, thank you so much for such a beautiful and detailed description of your stay at Hotel Number Nine. This is what we mean with 5 star, the attention to all the details and the high standard that we are used to always guarantee to all our guests. We really hope to have the possibility to welcome you again in the future. Best regards Andrea Policari - Senior Manager House of Nine
G K
G K
2024.08.25
TLDR: A beautiful curated hotel with extremely attentive staff and nice rooms. I stayed in the junior suite and all I can say it was incredibly nice and I would stay again when I revisit Florence. The staff were very attentive and clarified items quite quickly even offering drinks for a while when we entered during the 35+ degree weather and the included breakfast was very nice. The cleaning staff were incredibly nice, we needed to pop in whilst they were cleaning for our items and the lady was very nice working around us. Emma was an amazing masseuse, and the massage facilities were wonderfully relaxing, I went every day that I was there and I would highly recommend. They come to your room door and walk you down to the massage which is great if you tend to get lost and stops you from waiting at the counter. For the spa I'd recommend you go during your stay! In general a wonderful boutique hotel I'd say more 4 star than 5 star. In terms of any let downs there really wasn't anything barring VERY SMALL elements i.e. the spa jets for the foot bath only working on two, ordering a breakfast yoghurt without nuts and recieving it with 2/3 nuts and room wise: the wardrobe door not closing all the way, the mini fridge not being cold enough (personal preference of mince so do take with a grain of salt) and the shower having mild rust on the outside but other than that everything really was amazing. All in all I would definitely recommend a stay here!
Trip type
Vacation
Location
Rooms
Service
Reply from Firenze Number Nine 2024.08.28
Dear G K, Thank you for staying at our hotel and for spending your time in writing such a beautiful review. We really appreciate your comment and we look forward to have the possibility to welcome you again at Hotel Number Nine, in order to make you experience the quality of our services. Best regards Andrea Policari - Senior Manager House of Nine
Bryan Senti
Bryan Senti
2024.08.25
One of the best stays I’ve had with a family in a big city. Highly recommend.
Trip type
Vacation
Family
Location
Rooms
Service
Reply from Firenze Number Nine 2024.08.28
Dear Mr Senti, Thank you so much for choosing Hotel Number Nine for the stay of your family in Florence. We wish you a lovely day and we hope to welcome you again in the future! Best regards Andrea Policari - Senior Manager House of Nine