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Reviews ( 68 )
Jamie Eyres
2024.09.06
The guys from pro drainage, Adam and I didn't catch the name of the other one, did an incredible job sorting out our drainage problem that other companies couldn’t. They did it efficiently and effectively and helped me understand what that actual issue was, I would definitely recommend them to anyone.
Simon Bartlett
2024.08.17
Prodrainage (Jordan and Henry) came to deal with a blocked drain. They came quickly after I called them and did the job very competently. Very satisfied.
Dulcima Morgan
2024.06.14
Pro Drainage provided an excellent, efficient service. We had a blocked kitchen drain that had been attended by two previous plumbers with no success. Pro Drainage responded to our initial contact quickly and kept in communication throughout.
Jordan and his team were friendly and professional, talked us through our options and carried out the work quickly. They had all the tools required to deal with a significant blockage, including in our case CCTV camera and high pressure jet. The blockage was dealt with in 90 minutes, much to our relief.
Highly recommended.
sabrina strangward
2024.06.09
Great service. Needed an emergency call out on a Sunday. Arrived within 30 minutes. Can't thank the team enough. Very professional And blockage cleared very quickly. Thank you
Liz MacDonald
2024.05.26
Ryan and Chris were excellent and very knowledgeable. 110% job done. Considering it could have been a messy job they were very careful inside and outside my property. Will definitely use the company again. Acceptable price too, considering it was holiday day.
Daniel Tchupan
2024.05.26
We had a badly blocked train, we only noticed on Bank Holiday Sunday, with 1 drain full to the brim and overflowing with waste so use of water in the house was not possible.
PD got Ryan and colleague round within 45 minutes of the call!
Lads were top draw, called to let me know they were on way, were polite, talked through and showed the issues causing blocked drains (tree routes) and cleared for use talking through work required to prevent further problems.
Couldn't recommend more highly.
Julie Pavitt
2024.05.13
Excellent service. 'Phoned am by 5.30pm the job was done. Great engineers sorted the problem in minutes and resolved speedily. Reasonable charge for such mucky work. Well done lads.
Thank you ProDrainage all very efficient. Julie
Punith Gowda
2024.04.07
Updating review with the job no for the first visit - 33577.
Avoid, Rip off!
Summarising my bad experience in this post. Prodrainage was engaged by my housing agency when we a blocked kitchen sink. The problem was in kitchen sink which was clearly communicated to them by the agency. The first time when Prodrainage team visited the property they didn't listen to where/what the issue was, didn't come inside the house. They started working on the main line outside the house which is at least 20-25 ft away from the kitchen sink. I told them at least 10times that the problem was not in the main line but all in vain.
Quoting below the job description from the invoice:
"Arrived to site, blocked kitchen gully, lifted manhole and was all blocked. Used HPWJ to unblock. Use cctv to investigate, found plunger in main line, use HPWJ on gully to clear, sink still blocked. Not prepared to touch until acid is removed".
If you knew acid was poured and not ready to touch the sink why was the job accepted. Why did you have to work on main line outside the house which was never a problem and charge 423£. If the mainline was all blocked as per the job description, it would have caused blockage for neighbours as well, which was not the cause. Neither the manhole was overflowing.
4 days later another 2 people visit the property and use high pressure micro jetting to unblock the sink, this time with a bill of 372£.
Good Afternoon, could you please email me your address to info@prodrainage.co.uk and i will look into this.
Gareth Foreman
2024.03.19
Totally rubbish ripped off by 2 cowboys Ryan and Charlie came on a Friday moaning about my drain made it 10x worse charge me £300 pounds for 1 hour work.avoid this company.
Good Afternoon, we are sorry to hear you are dissatisfied with our service, please email me on info@prodrainage.co.uk and i will look into this.
Brett Cherrington
2024.03.19
Great job by Ryan clearing out our blocked up drains quickly and efficiently on a Saturday evening at short notice. Arrived within half an hour of our call out and got everything flowing again. Everything was clearly explained from the start to finish.
I'm glad we could help, thank you for using Pro Drainage. If you need us in the future, please don't hesitate to contact us.
Norberto Nunes
2024.03.16
Great company to work with lovely Family business, excellent service provided and great professionals witch will help with anything you need ,Definitely high Recommended
Thank you for your kind words Norberto, it's a pleasure working with you also.
Holly Clark
2024.02.12
Contacted them on Sunday evening as my external drain got blocked and it was sorted by 11am on Monday. Ryan was lovely, let me know when he was near by and got it all sorted super fast. Definitely recommend!
Francesca Whiting
2024.02.11
Wonderful service from initial approach to work completed. Thank you to Dani for organising and for Brett coming and fixing the mess we were in. Your hard work, professionalism and speed of service has been greatly appreciated. Highly recommended.
Jilly Smith
2024.01.30
I can’t thank Prodrainage enough. Their quick attendance prevented closure of our Sports Centre which would have affected teaching and revenue.
Both operatives, Ryan and Brandon are a credit to the Company.
Each time I've used Prodrainage I've been impressed by their proactive approach and Customer Service
Highly recommend Prodrainage to anyone!
Quentin James
2024.01.12
Brilliant service at short notice, both emptying septic tank and unblocking drains. Really pleased to have picked a reliable professional outfit... Will be using again.
j
2024.01.10
They came out for a drain survey early December. Apparently due to the nature of the pipes, it was difficult to get exact depth and direction. Charged me £330. Paid by card over the phone when the job was done and given a receipt. 3 weeks later, I get an email saying I haven't paid and needs to be resolved. I sent in proof of the paid bill from my bank and a copy of the receipt that the money has been debited and that was the end of the matter. A week later another phone call saying i haven't paid. Sent in proof AGAIN and now I'm being harassed for money. Stay away for these people . I wonder how many times they've done this before....
Hi Jason,
I have attempted to email you direct, I have contacted our card payment provider and they have accepted liabilty regarding the payment not reaching our account. However i appreciate this doesn’t make up for us repeating calling you, which we apologise profusely for.
Once again apologies for the inconvenience and stress cause, I can assure you I will be overseeing all credit control to ensure this doesn’t happen to any other customers.
Charlotte Cable
2023.12.23
Jordan and Charlie are absolutely fantastic. Couldn't have asked for a better experience 👍 above and beyond
Thank you Charlotte, we really appreciate your feedback. i will be sure to pass on your gratitude to Jordan and Charlie
Tom Kerrane
2023.12.21
Bob and Gus came to us this afternoon and cleared our drain and we had a difficult neighbour who is ‘ not nice’ ( I can’t swear)
Two guys were absolutely fantastic and done a fantastic job. Note to bosses- give these guys a raise. Will recommend 100%
Hi Tom, these boys are just great, its not a nice job but they get on with it. Thank you so much for your feedback, we really appreciate it :)
Lois Horwood
2023.12.13
Had a blocked drain, rang these guys they said they would be out the next day when other company's were booked for days. They cleared the issue and told me what caused it. Problem solved and I'm very happy
Thank you Lois, we always try our best to get out asap and so pleased we could help you, please keep us in mind in future
Alan March
2023.12.08
I have nothing but praise for this company, I had a well blocked toilet which was cleared in a very quick and professional manner, 5 star for sure