PROJO Fences Reviews

Contracted by our HOA to repair our neighborhood fences. Fences are not level and gates on not squared. Fences look worse than before; sadly, they think they look better. Workers were rude and did not offer any solutions to the problems they created. Definitely, would not recommend.

These guys will get the job done, and they'll do it honestly and fairly.

Leo, Joe, and the rest of the crew did a great job making my design a reality, and they did it the right way. They aren't going to take shortcuts, so use PROJO only if that matters to you. They're going to take their time, go through permitting, and then give you what you're looking for. My new fence looks fantastic!

Everything came out great, as promised. Thank you Kim, Elder and the team at ProJo fence

My new fence is the best one in the neighborhood. Now they all want the same one!
Highly recommend

Working with Kim was wonderful. Very responsive and got the job done quick. PROJO stepped in and helped me after I had an issue with another company so I was already behind my schedule but they made it happen. Thank you Kim & Elder

Update: the response from the company is a lie. They waited almost 3 month after I gave them my deposit to even start the plans, and they dropped the ball and submitted the wrong paperwork for the wrong county for permitting. They are incompetent in every aspect of the way. They did nothing to rectify their wrongs except blame everyone but themselves, and when I wrote this review they tried to retaliate by cancelling my permit before I could submit a change in contractor.

*************DO NOT HIRE THIS COMPANY************

Extremely Disappointing Continued Experience with Projo Fencing.

I wish I could give Projo Fencing zero stars. My experience with this company has been nothing short of a nightmare. From the moment I signed a contract and paid my deposit they have been unprofessional, disorganized, and completely unreliable.

Little did I know, this would be the beginning of a long (78 days and counting), frustrating ordeal. Despite their promises, the company has failed to complete even the most basic tasks.

Over the course of nearly 10 weeks, Projo has made a magnitude avoidable mistakes, including submitting incorrect Palm Beach County documents when I reside in the City of Boca, making me sign outdated permmiting applications, taking over 6 weeks to get the fence drawings (and then they tried to blame me), and flat out failing to submit necessary paperwork to get our permit.

Even after repeatedly providing them with everything they needed, they still couldn't get it right. Their communication has been abysmal, with delays in responding to critical issues and a complete lack of follow-through on their promises.

Projo has wasted our time and caused unnecessary stress. My husband and I have had to step in and do much of the work ourselves, including obtaining HOA approval, providing a survey before signing the contract, securing easement agreements, calling comcast to get the box on the fence line moved over because Projo's engineering deparment couldnt figure out what needed to be done, and correcting their multiple paperwork errors—all tasks that should have been handled effortlessly by Projo.

To add insult to injury, we’ve been told our project was a priority, yet here we are, still without a fence and with no end in sight. We’ve been incredibly patient, but enough is enough. This has been a huge hold-up in completing the rest of the exterior of our home, and we’re now dealing with issues like a failing pool enclosure and the safety of our four dogs.

After trying everything to work with them for months now—correcting their mistakes, doing their work, and even calling the city on their behalf—I finally asked for a refund of my deposit. After 78 days of nonsense, we still don’t even have the permit (which, by the way, Projo only submitted as recently as August 1st, and when they did, they submitted it incorrectly, causing even more delays). To top it all off, they are now ignoring my request for a refund.

If you’re considering using Projo Fencing, I strongly urge you to look elsewhere. This company has proven time and again that they are not capable of handling even the simplest projects. Save yourself the frustration and find a more reliable fencing company.

170 ft of fence done in 1 day. Great job! Would highly recommend.

From the initial quote to the sale to the install, all was exceptional. Highly recommend!!

Joe was amazing he was very helpful and professional highly recommend them!! Loving my fence

Awesome customer service. My fence was installed with professionalism and care. Great job!

Poor communication throughout the entire process. Multiple mistakes and several delays.

Best decision I made. PROJO fences from the moment I called in for an appointment to get a free quote I met Leo who walked me through it all. They listen to what YOU want. The installation took one day and the guys were all great and worked so well very professional team. Inspections have all passed I am a very happy customer. Definitely recommendable. Now time to enjoy my little private space thank you to the PROJO team.

It was an absolute pleasure to work with PROJO Fences. From the very beginning when I sent an online request for an estimate Kim responded quickly. I let her know I’m in and out of town quite a bit. I sent her a survey told her what I wanted and she did the rest. She and her team rose above and beyond and we are very satisfied with every aspect of the job. Thank you.

Don’t contact them, it’s been two weeks and I still haven’t received a quote for a fence

The crew did an outstanding job. Would highly recommend prpjo and this crew to do their job. Wonderful expirence

I hired Projo to replace my fence, and unfortunately, my overall experience has been less than satisfactory.

Communication (3/5):
One of the major drawbacks of my experience was the lack of effective communication. There were frequent lapses in communication between the owners, sales team, and the execution crew. It made it challenging to get clear updates on the project's progress and address concerns promptly.

Customer Care Quality (2/5):
The customer care quality varied significantly between the owners/sales team and the execution crew. While some owners were attentive and responsive, execution crew were indifferent to my concerns and project plans, creating a noticeable gap in service quality.

In hindsight, I realize I probably should have sought feedback from previous customers within my community or HOA before choosing Projo. This might have given me a better understanding of their track record and potentially helped me make a more informed decision.

In summary, while the fence replacement was eventually completed, the numerous issues with communication and inconsistent customer care have left me dissatisfied with the overall experience. I hope Projo takes this feedback seriously and considers improvements for future projects.

Fixed my fence so it was finally straight and not bent over. Great job, came out quickly, would recommended them to anyone.