PURER USA

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PURER USA Reviews

EXCELLENT rating
5.0
1982 reviews Verified
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Reviews ( 1971 ) 5.0

Danielle COOK
Danielle COOK
2025.03.12
Smells amazing, love the variety of scents!
Reply from PURER USA 2025.03.12
Thank you, Danielle! We're thrilled to hear that you love the variety of scents and that they smell amazing. Your feedback means a lot to us!
Jordan Funk
Jordan Funk
2025.02.20
This is an awful service!! the lady we got was super sweet but I feel she didn’t know what she was talking about she said we were allowed to return it if we didn’t want it. She gave us one that’s already been used for showings…. I’m not happy with machine I think it cost way too much for what it is. Payments start in march and I tried to give back literally 5 days after I had it! It’s a scam. Don’t waste your money…. I’m so upset that I have to even pay for this. Not worth it. If I would have known everything I know now I would have never agreed to sign anything!!
Reply from PURER USA 2025.02.20
Hey Jordan, if you need help or assistance with your machine please call us at 315-715-7411. As for the purchase at the time of the sale and on your paperwork there is a notice of cancellation for 3 business days after the purchase just like any other in home product you purchase. You can find a copy of this is your email, this is acknowledge before the sale is final.
Please reach out and let us know how we can assist. Thank you 😊
Digital Red
Digital Red
2025.02.20
Terrible company masking poor customer relations with free cheap crappy products to get positive reviews. No actual warranty, good luck getting them to honor it when it breaks. I attempted to work for their company to which they told me I can earn my machine for free if I do a showing for 11 people I know and 11 people they know. Now they won't respond and won't give me the opportunity to setup showings therefore being they completely lied to me just to sell me this loud annoying cumbersome machine that absolutely does not replace a broom or a vacuum in this household. Doesn't do crap for filtering the air. Can't rate this company bad enough I hope they go bankrupt
Reply from PURER USA 2025.02.20
Hey “Digital Red”, unfortunately we have no information/record for you as a customer of ours under that name. If you are a real person / customer feel free to call our office at 315-715-7411 and someone could simply help you out with any service needs you may have.
Have a good night & we appreciate your support 😊
Rexair
Rexair
2025.02.03
Love it!
Reply from PURER USA 2025.02.20
Thank you for the feedback. We appreciate your support. Anytime you need us please reach out - 315-715-7411
Richard Moore
Richard Moore
2025.02.03
Helps a lot with the dog hair
Reply from PURER USA 2025.02.03
Thank you, Richard! We're glad to hear that our services are helping with dog hair. Your satisfaction is important to us!
Gabriel Jarman
Gabriel Jarman
2025.01.29
Haven’t even had the device for a year and it’s already stopped working, touch screen not functioning at all and stopped responding overall. No matter what we try doing all it’s good for is just being in the way now
Reply from PURER USA 2025.01.29
We apologize for the issues you've encountered, Gabriel. This is not the experience we strive to provide. Please reach out to our support team so we can assist you in resolving this matter quickly. Thank you for bringing this to our attention.
Scot Brumagin
Scot Brumagin
2024.12.30
My wife wanted this vacuum and I was skeptical! The lady demos the machine and didn’t have our machine with her. We were promised the machine the next day and it didn’t show up until 3 days later so after the first day we didn’t like it because it was bulky and wanted to return it and found out we can’t because we only had so many days to back out. By the time we got the machine we couldn’t return it and now it’s in the basement broke and can’t get any help fixing it still owing over $2,000! 😡 The right thing to do is take the machine back and tell the financial company to leave me alone!
Reply from PURER USA 2024.12.30
We sincerely apologize for the negative experience you've had, Scot. We understand your frustration regarding the delivery and return process. Your feedback is important to us, and we will address these issues to improve our services. Please reach out to our support team for assistance with your situation. Thank you for bringing this to our attention.
Rosemary Snell (Rose)
Rosemary Snell (Rose)
2024.11.22
This thing smells amazing I love it. Thank you
Reply from PURER USA 2024.11.22
Thank you so much, Rosemary! We're thrilled to hear you love the fragrance. Your satisfaction means a lot to us!
Michael
Michael
2024.10.09
Customer service sucks and been waiting months for a new machine because the one they gave me grew mold in it and the finance company keeps reaming in my finances instead of calling the insurance company to pay for the device as it has been going on for months now. Paying for something I can’t use.
Reply from PURER USA 2024.10.09
We're very sorry to hear about your experience, Michael. Your feedback regarding our customer service and the issues with the machine is important to us. We will address this situation immediately to find a resolution. Thank you for bringing this to our attention.
Joshua Ausel
Joshua Ausel
2024.10.03
Reply from PURER USA 2024.10.03
Thank you for your 5-star rating, Joshua! We appreciate your support and look forward to serving you again.
Crystal Barber
Crystal Barber
2024.09.30
This machine is the greatest thing I have ever invested or spent my time on my representative Desiree explain everything I don't even know how I lived without this machine it's so refreshing.if you haven't scheduled an appointment for demonstration or got one of these I would say you better hurry up before they're gone and everybody in the world realizes it and you don't have a chance to get one.. best investment ....
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Reply from PURER USA 2024.09.30
Thank you for your enthusiastic review, Crystal! We’re thrilled to hear how much you love the machine and appreciate Desiree's support.
Erin Campbell
Erin Campbell
2024.08.12
Love mine! Noticed a difference the first night sleeping when I put it in my bedroom
Reply from PURER USA 2024.08.12
Thank you for your positive feedback, Erin! We're thrilled to hear that you felt a difference on the very first night. Your satisfaction is our ultimate reward!
michelle dunham
michelle dunham
2024.08.07
loved the sents ,nice and small for small spaces. Definitely recommended great for allergies
Reply from PURER USA 2024.08.07
Thank you so much. Enjoy
martisa moreira
martisa moreira
2024.07.31
It’s amazing to see the results from the water you add in the device. As well if you live in an apartment with different odors from other places. You can also see the difference after clean the carpets and upholstery. Great for everything including the shower. If you want to invest in something, the investment is worth the out come. Love it!!!
Reply from PURER USA 2024.07.31
We're thrilled to know you're so happy with the results, Martisa! It's great to know our device has made a significant difference in your apartment. Thank you for sharing your wonderful experience with us! We strive to keep delivering excellent results.
Donna Morgenroth
Donna Morgenroth
2024.07.22
The representative was polite, respectful he answered all my questions, explained all the parts of the products. Demonstrated all the features of the product and told me about the promotional items I could get.
Reply from PURER USA 2024.07.23
We're happy to hear that you had such a positive experience, Donna! It's always our mission to ensure our customers are well informed about our products. Thank you for your lovely remarks on our team.
Teresa Riley
Teresa Riley
2024.07.22
Would definitely recommend to anyone! This product is absolutely amazing. The fresh smells that is gives in the air is great and makes your house feel so clean.
Reply from PURER USA 2024.07.22
Thank you so much for your positive review and recommendation, Teresa! We're glad to know that you're pleased with our product and its refreshing scents. Your kind words mean the world to us.
Miranda Kniep
Miranda Kniep
2024.07.18
Was very impressed on how the fragrance filled the room. The soothing rainfall and color add to it as a warm welcoming mystifier.
Reply from PURER USA 2024.07.18
We're so pleased to hear that you're enjoying our product, Miranda! Thank you
Miranda K
Miranda K
2024.07.18
Was amazed how well the fragrances filled the room. The rainfall added to it as it soothed the environment and sends relaxing vibes.
Courtney Wilson
Courtney Wilson
2024.07.06
Love the product. My house smells amazing can't wait to try out all the attachments and smells 😍 John came out to the house and showed us the product and we couldn't be happier with the customer service we received thank you 🙏
Reply from PURER USA 2024.07.07
Thank you for your feedback. Enjoy your products. If you need anything just let us know :) 315-715-7411
Jennifer Grandinetti
Jennifer Grandinetti
2024.07.02
The man who brought it was awesome and came on time. Explained it very well. It smells great and has many fragrances and its beautiful
Reply from PURER USA 2024.07.03
Jenifer thank you so much for feedback. Enjoy your Purerair products. If you need anything let us know 315-715-7411. Thank you 😊