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Reviews ( 81 )
2024.07.30
2024.07.30
| Canada
Horrible balcony cleaning
This company should stick to cleaning carpets. I hired them to do my balcony because I had surgery and could not do it myself. I usually just use a pressure washer which does a fantastic job of cleaning the railings, floor and all the tight spots. Even though I told them my balcony was fully enclosed and has a drain, they came and used a round floor brush, which is absolutely ridiculous as it can’t get into all the spots. The guy didn’t even do the rails, I still have bird shit on them, and there’s grime still in the corners. Plus, the guy walked all over my floors with his dirty shoes and dragged the dirty hoses all over my floors. Do they think this is professional? They wanted almost $400 for this? Save your money, hire a pressure washer guy and they’ll do it wayyy cheaper and do a much better job.
tracey lapointe
2024.06.11
The guys were professional and did a good job.
Jerry Thompson
2024.05.26
I just want to say what an excellent job your team did at my daughter's apartment. We were very impressed with the quality of work. We'll definitely think of you guys next time we need service.
Michael Murcia
2023.12.23
Building Manager
2023.09.06
Thank you Douglas for the excellent work here at the building . Highly recommended. 💯%
He really knows what he is doing .
Ian Kerr
2023.07.31
Douglas did a fantastic job I'm my condo today. Extremely courteous and my carpets have not looked this good in years. Will definitely use ServiceMaster again.
Keenan Dagenais
2023.07.21
I would highly recommend ServiceMaster and Douglas. Douglas did a fantastic job cleaning the carpets in my building. He showed up on time, was efficient, and did a thorough job. Competitive pricing compared to other carpet cleaning companies. Will use ServiceMaster again.
A A
2023.04.21
Servicemaster clean ruined my dryer while doing 'vent cleaning'. Whatever they did caused the heating element to go bad. Their incompetent and arrogant Exterior Service Division Manager named Rachel Hart refused to accept any liability. I have used them in the past with no issues but with their deterioration in workmanship over the years resulting in me having to spend money to get my dryer fixed, I will no longer use Servicemaster Clean and will vote against having them do any work on the property.
Richard Ong
2023.04.14
Booking system is terrible. Can't book directly. They make you go thru an agent who promises that booking will call you immediately. Waited for days, when they did they said they're fully booked for 3 months. Would've been great if they said this instead of promising me a callback. No alternative communication too despite myself giving them more ways to contact me. Waste of time.
Justin Rubinstein
2022.12.22
The flood was horrible, but ServiceMaster was amazing! I came home to all three floors of my town house flooded and they came what felt like immediately that day to start the emergency work, drying and getting rid of the water. Then once insurance was approved they started work right away, kept me informed the whole time of the plan and progress. Great staff, Matt was very helpful and all the crews were amazing. You hope you don't need this service but whe you do, I highly recommend service master.
Kim J
2022.10.28
Hi Kim, You don't seem to be happy with our cleaning services. If there is anything we can do to help, please reach out to our office, we'd be happy to make it right
Marco Ho
2022.10.01
They failed to work on our apartment window despite evidently having worked on that side of the building.
The excuse they provided was that they needed suite access to map out our windows. This is an apartment building - we have the same windows on every floor.
Angela Ogniben
2022.04.29
Thank you for the positive review
ken xiong
2021.10.27
They broke our wood fence, they damage our gutter's edge.
We end up have to spent more money to repair everything on our own.
As one of the concil in our townhouse, multiple units has been found gutter edge damaged, after gutter clean by serviceMaster company.
Also the way how they clean the gutter, instead of pick out or vaccumm the gutter, they kind of flush dust/leaf down to the pine, which is easy and fast for them to finisht the job, but it will possible cause future drain pine stuck.
After they came use boom lift, I found out my unit's wood fence got serious damage.
Avoid use this company. No matter how low they quote you for price, you may endup paying much more for repair due to their rush job.
Hi Ken, we're sorry to hear you've had a negative experience with our company. I have no record of any of our customers ever reporting this kind of complaint or damage, so if this happened our office has not been made aware of it.
We are absolutely committed to providing a great product and customer experience and would love to address these issues for you. If you, your property manager, or someone in your strata would be willing to contact our office and identify which site this was and when this occurred we'd be more than happy to try and rectify the situation for you.
슥군
2021.10.20
Carolina Pimentel
2021.10.07
Rene is a professional and very friendly technician. We highly recommend Service Master and Rene for any carpet cleaning. They do a great job, excellent customer service form Pablo also! Pablo is amazing! ...Our experience was very good and they really know about any type of carpet! :)
Dragan Paunovic
2021.10.01
Aukoo Technology
2021.05.07
Spectacular service that we would definitely recommend. Technician Masi is super friendly and professional too. Carpets look like new!
Thank you so much for your positive feedback on our carpet cleaning service! We look forward to providing you a service again in the future.