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Rouse Realty

rouserealty.com.au

Rouse Realty Reviews

EXCELLENT rating
4.5
118 reviews Verified
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Reviews ( 118 ) 4.5

allison arandez
allison arandez
2024.06.16
Not the best experience with property manager Linda.
Very rude and unable to communicate to parties in a timely manner. Have never been treated so badly by a property manager in my life. Avoid at all costs!

Photo added. This was not a cheap sofa! It was a $4000 King Furniture sofa left with good intentions at the property with no damage. Maybe the owners from Rouse need to have a look at how they treat their clients. Disgusting behaviour, total lies and it’s companies like you that give other agents a bad name. You will be reported to the Real estate Institute.
Reply from Rouse Realty 2024.06.16
PLEASE DON'T POST PHOTOS THAT ARE FAKE. THERE WERE 6 DAYS BETWEEN WHEN YOU 'DISCOVERED' THE DAMAGE, TILL WHEN YOU REPORTED IT. I WONDER WHY IF IT WAS SO UPSETTING? THIS DAMAGE WAS DONE BY YOUR REMOVAL COMPANY. STOP TRYING TO BLAME THE TENANT. A COMPLETE FABRICATION BY A RUDE AND VERBALLY ABUSIVE PAST MANAGEMENT CLIENT. You are the problem, you could not accept the truth, your husband used unacceptable profanity and was verbally abusive. When Linda stood her ground, you did not like it. There are so many details that you have conveniently omitted and are just crying the victim. Truth is; you had an old cheap couch that had deteriorated paper (on the underside) and you expected the tenant to pay, how arrogant! It is owners like you that give investment owners a bad name. Trying to blame the tenant for damage that they did not do is exactly what you are doing. Shame on you.
happy wife
happy wife
2024.05.13
Unprofessional, rude and arrogant. I wouldn’t use them.
Reply from Rouse Realty 2024.05.13
THIS IS A BOT - NO NAME, NO PROFILE, NO DETAILS. UNFORTUNATE THAT PEOPLE FEEL THE NEED TO MAKE UP STORIES.
Angela Thrupp
Angela Thrupp
2024.04.29
Very nice to deal with and always available when you need them.
Reply from Rouse Realty 2024.04.30
Hi Angela, It's wonderful to hear that! Being reliable and accessible are key traits in any interaction. If you ever need assistance or support, feel free to reach out anytime.
Scott Lewis
Scott Lewis
2024.04.15
Linda has been an excellent property manager for our house in Perigean Breeze, nothing was ever a problem for Linda and always went out of her way to assist us.
Reply from Rouse Realty 2024.04.15
Hi Scott, this will make her day, thanks.
Bailey
Bailey
2024.04.12
We have had an absolute fantastic seamless process with Rouse Realty. We really want to send our thanks in particular to Penny who helped and guided us to secure our dream rental home!!!!
Thank you Rouse Realty!
Reply from Rouse Realty 2024.04.12
Hi Bailey, That's wonderful to hear! I'm thrilled Penny and Rouse Realty provided such exceptional service in helping you secure your dream rental home. It's always a joy when the process is seamless and stress-free. Congratulations on finding your new place, and here's to many happy memories in your new home!
Kaz Alex
Kaz Alex
2024.04.09
We purchased an investment property via Daryl; was then leased & managed by Sam & Linda. The fact that they're now managing our other investment speaks for itself. The whole team at Rouse Reality are friendly professionals, a delight to work with. My husband & I wholeheartedly recommend them.
Reply from Rouse Realty 2024.04.09
Hi Kaz. Thank you for your glowing recommendation! We're thrilled to hear that your experience with Daryl, Sam, Linda, and the entire team at Rouse Reality has been nothing short of exceptional. Building trust and providing top-notch service are at the core of what we do, and we're delighted that you've entrusted us not only with one but with multiple investments. Your satisfaction is our ultimate goal, and we look forward to continuing to exceed your expectations in the future. Thank you again for your kind words and your ongoing support.
Ty Guiney
Ty Guiney
2024.04.03
Penny from Rouse Realty was fantastic, she was responsive to my inquiries and kept me informed throughout the process. Highly recommend Rouse Realty
Reply from Rouse Realty 2024.04.04
Thank you for sharing your positive experience with Penny. It's great to hear that she was responsive and kept you informed throughout the process. Recommendations like yours are invaluable and truly highlight the quality service provided by Rouse Realty.
Bronte Towns
Bronte Towns
2024.02.22
We’ve had a really wonderful experience with Rouse Realty, in particular Penny. She has been absolutely fantastic to deal with. Very understanding, helpful & friendly. Rouse Realty kept us up to date with our progress which we really appreciated. Definitely recommend!
Thanks guys!!
Reply from Rouse Realty 2024.02.22
Hi Bronte. Thank you so much for sharing your positive experience with Rouse Realty and highlighting Penny's exceptional service. We're thrilled to hear that she provided understanding, helpfulness, and friendliness throughout your dealings. Keeping clients informed and updated is a priority for us, and we're glad that aspect of our service was appreciated. Your recommendation means a lot to us, and we look forward to continuing to exceed your expectations in the future. If you need anything else, don't hesitate to reach out.
Troy O'Brien
Troy O'Brien
2024.01.12
I’ve been impressed and satisfied with the service I’ve received from Rouse Realty. In particular my property manager Linda, who has always displayed professionalism and dedication while being friendly and easy to interact.
Reply from Rouse Realty 2024.01.12
Hi Troy, Thank you so much for your kind words! We are thrilled to hear that you have been impressed and satisfied with the service provided by Rouse Realty. It's always our goal to ensure a positive and seamless experience for our clients.

We appreciate you highlighting Linda, your property manager, for her professionalism, dedication, and friendly demeanor. We are proud to have her as part of our team, and it's wonderful to know that she has made a positive impact on your interactions.

At Rouse Realty, we strive to exceed our clients' expectations, and feedback like yours motivates us to continue delivering exceptional service.
Thank you again for choosing Rouse Realty. We look forward to continuing to meet and exceed your expectations in the future
Lucy Buckland
Lucy Buckland
2023.11.30
Penny and Linda have been great to deal with as new tenants. We look forward to moving into our new home!
Reply from Rouse Realty 2023.11.30
Hi Lucy, Thank you for your kind words! We're delighted to hear that Penny and Linda have made the process enjoyable for you. If there's anything specific you need assistance with or any questions you have, please feel free to let us know.
Jomo Mendes Machado
Jomo Mendes Machado
2023.11.12
Very helpful and kind service. Totally recommend. Thanks a Lot Linda and Penny to make our moving so easy and no worries.
Reply from Rouse Realty 2023.11.13
Hello! It's wonderful to hear that you had such a positive experience with Linda and Penny during your moving process. I'm sure they'll appreciate your kind words. If you ever need assistance or have more questions in the future, feel free to reach out. Wishing you all the best in your new place
Shannon Mcguigan
Shannon Mcguigan
2023.10.30
Wonderful team to deal with as a renter. Very friendly, local and efficient.

Communication was brilliant.

Penny and Samantha are always available and answered all of our questions.
Reply from Rouse Realty 2023.10.31
It's great to hear that you had such a positive experience with Penny and Samantha as a renter. Having a wonderful and efficient team to work with can make a significant difference in your rental experience. Their availability and willingness to answer all of your questions demonstrate their commitment to providing excellent customer service. Good communication is essential in any landlord-tenant relationship, and it's fantastic that they excelled in this aspect. If you ever need assistance in the future, you can feel confident in knowing that you have a reliable and friendly team to rely on.
Janelle Z
Janelle Z
2023.10.23
Rouse reality have been excellent to work with during our relocation. Linda and Penny from Rouse have been supportive , reliable and extremely professional. Thanks for your help we appreciate it !!
Reply from Rouse Realty 2023.10.24
You're very welcome! We're delighted to hear that your experience with Rouse Reality, and in particular, Linda and Penny, has been outstanding during your relocation. Their support, reliability, and professionalism are qualities we take great pride in, and we're pleased that they could assist you effectively. If you have any more questions or need further assistance, please don't hesitate to reach out. Wishing you all the best in your new location!
Gail Roque
Gail Roque
2023.10.20
They are responsive, accommodating and friendly especially Sam..
Reply from Rouse Realty 2023.10.22
It's great to hear that about Samantha. Such qualities are highly valued in various contexts, whether it's in customer service, teamwork, or personal relationships. Sam's exceptional friendliness and responsiveness seem to have made a positive impression.
Brooke Farrar
Brooke Farrar
2023.10.18
Rouse Realty has helped my partner and I with a rental and they have been super helpful and supportive. Very happy & would absolutely recommend!
Reply from Rouse Realty 2023.10.18
That's fantastic to hear! It's wonderful to know that the team provided such a positive and supportive experience for you and your partner during your rental process. Thank you for sharing your feedback, and it's great that you're happy with our services. If you have any further questions or need assistance with anything else, please don't hesitate to ask.
Frank & Georgia Lombardi
Frank & Georgia Lombardi
2023.09.26
Could not recommend Linda Di Stefano & Rouse Realty more highly. If you are a landlord looking to secure excellent tenants quickly I urge you to get in touch with Linda, she offers exception service efficiently.
Reply from Rouse Realty 2023.09.27
Hi Frank & Georgia, thank you very much for the review. Linda is a valued part of the team and we appreciate her dedication.
Aaron Bullworthy
Aaron Bullworthy
2023.08.24
Daryl managed the sale of my property in Peregian quickly and achieved a good price in a difficult market. The rental management team are also the best I've ever worked with.
Reply from Rouse Realty 2023.08.24
Thanks Aaron, we appreciate you as a client.
Jacinta Richmond
Jacinta Richmond
2023.07.03
Linda is the property manager for my investment property. I can honestly say I feel quite calm with it in her hands. Thorough, professional and friendly. Nothing is ever too much and she works hours that are above & beyond. Love ya work Linda!
Reply from Rouse Realty 2023.07.03
Hi Jacinta, Wow, thank you. Linda is a valued member of our team and we appreciate the feedback. I may have to give her a pay rise now (hahaha).
Jon Rouse
Jon Rouse
2023.03.29
Sam has been amazing - responsive and made our move up from Brisbane an easy one. If I could get Rouse Realty to manage my apartment in Brisbane I’d do it tomorrow 5x ⭐️
Reply from Rouse Realty 2023.03.29
Hi Jon, I will pass this on to the team, Thank you.
Julie G
Julie G
2022.12.10
I've dealt with a number of real estate agencies and Rouse Realty have been incredible. From attending the inspection to securing the property, Jessie, Sam & Charlotte could not have done more to help me. They actually do care and this comes across during the whole experience. I feel I'm in such good hands. Thank you ladies :-)
Reply from Rouse Realty 2023.02.25
Hi Julie, Thanks you for the positive review.