Verified Company
I was disappointed with the casting and selection process. I received a call time of 11am and waited for 3 hours in line. To also later find out that designers already have picked models and are not paying attention when you walk makes the wait feel pointless.
Reply from Runway 7 Fashion
2025.11.25
Hi Emily, We’re sorry to hear about your experience and the long wait during casting. This is not the standard we want to provide. We’re reviewing our process to improve it.
omg this show was absolutely amazing. It was the best I've seen by far, I have been to many a fashion show and this one truly took the cake. The atmosphere was so elegant and I felt like I had such an upscale experience where I was taken care of every step of the way. Thank you Runway7 for an amazing experience and you can bet Ill be there next season!
Although my initial experience with Runway 7 wasn’t ideal, I was genuinely impressed by their outstanding customer service. The team responded quickly, communicated with kindness and professionalism, and truly cared about making things right. It’s rare to see such commitment to customer experience - highly appreciated!
