The Russian Tea Room التقييمات

Avoid an icon that is past its prime. Went here for Christmas dinner with high hopes and was let down. Our waiter straight up forgot about our table. Forgot our drink orders which never came. Forgot that he had already taken our order for the desert. When you factor in how expensive it is, just purely unacceptable. Probably should have asked for a discount or reported our service to the manager, but we just wanted to leave and based on the service, they probably wouldn’t have done anything anyway.

We had a wonderful late lunch during Christmas Day. The opulent setting and impeccable service by our waiter Andrea matched our high expectations and the price of our meal—two of us had the afternoon tea service and the third had the Christmas prix fix meal. We ate at a leisurely pace and were offered sturdy takeout containers to bring our leftovers home. Highly recommend as a very special treat.

I got the chicken Kiev. It came out in 5 minutes, had zero Kiev, and was so dry it felt like I was chewing on a piece of cardboard. The filling—if you could even call it that—was nonexistent, and completely flavorless. It was clear it had either been sitting out or rushed through without care. Quite possibly the worst food I’ve ever had.

Great piece of nostalgic New York. The servers were amazing. We did the tea service which is always a treat. The sandwiches however, seemed as though they were sitting out for a while, otherwise a great experience.

Vegetable Wellington was undercooked and only had potatoes terrible Beef Wellington meat was not tender

Our meal was cooked wrong and the waitress could care less. It’s overrated and not worth the price.

Good food, though we only received part of our meal. The service was the worst I've ever experienced in my 45+ trips around the sun. Our 1 entree (to split) arrived 1hr 30 mins after we ordered it, but we were already packing our things, having run out of time to eat after being in the restaurant for more than 2 hours. When we first arrived, we sat at our table for 20 minutes with no greeting from a server, then waited another 30 minutes to get our water glasses filled when we stopped someone and directly asked. Surprisingly, drinks from the bar came much faster. It wasn't the server's fault, though. He was doing his best and was polite and understanding. Management decided to grossly overbook the restaurant and open the 2nd floor. At the peak, our server had 14 tables, then they added 1 more server and made it to 21 tables for the two of them. They offered us a completely free meal "the next time" we visited, but we were in from out of town and therefore won't have the opportunity ... not like we'd go back, anyway. So please only visit this place if you have LOTS of extra time. The venue, however, is breathtaking, especially the 2nd floor. Anywhere I looked was something fascinating I could stare at for 15 minutes and still not fully appreciate it.

Great experience. Gluten free option total bonus.

The restaurant itself is iconically beautiful. I came here for afternoon tea, which is priced at $95 per person. Price point is comparable to the Plaza, and I frequent them often, as they always knock it out of the park. I had made a reservation, and was taken to the gorgeous main salon to be seated. I requested a booth. The restaurant was mostly empty at noon, and we literally passed a gentleman sitting alone, yet I was told that the booths were only for parties of 2 or more. My waiter was at first very attentive, and took my order quickly. My tea and the first set of caviar and tea sandwiches came out expeditiously. Everything was excellent, but presentation was definitely not on the same level as the Palm Court. I ran out of tea rather quickly, and someone came and filed my pot with hot water, but did not bring another tea bag. Basically, it was just hot water at that point. The restaurant did begin to fill up (to about half), and my daughter FaceTimed me. The hostess then came to chastise me for being on FaceTime with her. I ignored her, as we were talking no more loudly than other patrons in the restaurant. She then came by again. At this point, I informed her that she was really getting on my last nerve. $95, drinking hot water, and now not able to enjoy a 5-minute FaceTime (I checked the total time after the call). Waiter did come back about 10 minutes after the call to freshen my tea. I really have no complaints about him. He was very personable and was likely busy. Scones and dessert came out, and scones were very nice. Again, presentation not on a par with the Palm Court, but everything was fresh and tasty. They were also very generous with their portions. Jams were high quality jarred, but Palm Court does make their own. If the Palm Court is a 10, this could have been an 8, if not for the 2 hostesses that made me feel like a second class citizen, and were both overtly rude. The male staff here were all consummate professionals at least. Bottom line.. The Plaza always makes me feel like a Queen, and the Russian Tea Room could take a few lessons from them.

I had planned on a large holiday dinner of 25 people and had worked with the Russian tea room and they put us in the main dining room. Then I called to find out if we could order bread baskets for the table and the general manager Hassan started yelling at me and telling me that I need to pay $3500 for a private venue which did not include food or alcohol because he cannot go over 20 people in the main dining room. I challenged this, because they agreed to it and I put a deposit down the month prior. It was never an issue, but my dinner was going to be in a couple nights and he started swearing profanities at me and told me to “cut the bullshit and take my business elsewhere” then hung up on me. I called the headquarters in shock and talked to their manager. No one ever followed up or apologized and I was completely stuck because I had less than three days to find a new place to hold my event. Portions are tiny! Big change from 5 years ago.

Gorgeous restaurant, delicious food, but holy shit they do not have staffing figured out. Our server was wonderful, no disrespect to him at all, but don't go here if you have time sensitive plans afterward

I know russian food.. This this not even close to taste like russian food.. EXTREMELY overpriced food is horrible did not cooked right.. Service took forever.. I would never come back there.. There is a lot of Russian/Ukraine restaurants in NYC

Overpriced, the food is beyond disappointing. Just an example, the omelette consist of 80% of spinach and 20% eggs. Will never recommend to anyone

Tourist trap! 🪤 The food is overpriced and portions are small. The food was bland and uninspiring. This place needs a new owner and management!

Superb 👏👏👏👍👍👍

Waited for 30 min for a sandwich to arrive, and then 20 min for the check to arrive (it never came, had to go get the waiter). Food was OK, but not the best of experiences.

Beautiful 😍

Had a fantastic evening at the Russian Tea Room. The food was spectacular and the service formal and well done.