Categories Wholesalers Solid Fuel Company SDL Pellets
SDL Pellets

sdlpellets.co.uk

SDL Pellets Reviews

EXCELLENT rating
4.8
37 reviews Verified
SDL Pellets
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Reviews ( 37 ) 4.8

Sue Smith
Sue Smith
2024.11.22
recommends
Great experience from start to finish, exceptionally smooth, excellent quality pellets which burns longer and cleaner than anything we have ever had in the 10 years of having wood pellet.
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Wayne Smith
Wayne Smith
2024.11.22
recommends
Another great delivery today 6.5t Reece was lovely really helpful quality of these pellets is superb, for those that say it doesn’t make a Difference we challenge you to try these now in our 10th year of running Oaks Barn Farm Quality Farm Stay on Biomass and Our Okofen loves these pellets. Excellent staff team and great communication.
Caitlin Clark
Caitlin Clark
2024.10.31
not recommends
Absolutely gutted to be leaving a 1* review but after our experience I can safely say we will never be using this company again which is a real shame as we would’ve been regular customers had things been different. We never received any tracking or delivery information regarding our order, I was naive to think we would receive a call to arrange delivery or an email at the 7 days with the delivery information, unfortunately we didn’t. Instead I missed our delivery through no fault of my own & 3 calls from a delivery driver who just turned up on a Monday, with no warning or any tracking to say this would be our delivery day. I rang SDL to let them know about what had happened, they said the delivery company will be in touch to arrange a delivery day/time. Tuesday came, they rang and said they will deliver on Wednesday and for me to ring at 9am on Wednesday to find out a time. I rang to find out a time for them to say they couldn’t find my delivery. I rang SDL to let them know, they said they would find out and ring me back. They never rang back. Delivery company finally rang to say they found the delivery and it will be with us early afternoon. I ordered half a pallet, like SDL website states this is the best option if you have restricted access. A huge lorry turned up with our delivery, they refused to reverse down the drive to deliver. Instead they unloaded it by our gates for my 72 year old dad to move the bags of pellets himself! We were lucky our yard was able to move the pellets for us with a machine! Absolutely disgusting. I rang SDL yet again to let them know and all they could do was apologise but didn’t seem remotely interested. Our first and last experience of using this company & we won’t be recommending to our widespread of equestrian friends either. A real shame and hugely disappointed!
Reply from SDL Pellets 2024.10.31
Hi Caitlin, We’re so sorry to hear this- we have tried to contact you regarding this. We’re extremely disheartened to hear of the problems you had with our delivery courier and have launched a full scale investigation into what went wrong and how we can prevent it in the future. We’d love to hear back from you so that we can rectify this problem, as we pride ourselves on our service and product and would hate for the delivery service to have been what let you down. If you could call, or email us back we’d appreciate being given the chance to find out what's happened.
caitlin clark
caitlin clark
2024.10.30
Absolutely gutted to be leaving a 1* review but after our experience I can safely say we will never be using this company again which is a real shame as we would’ve been regular customers had things been different. We never received any tracking or delivery information regarding our order, I was naive to think we would receive a call to arrange delivery or an email at the 7 days with the delivery information, unfortunately we didn’t. Instead I missed our delivery through no fault of my own & 3 calls from a delivery driver who just turned up on a Monday, with no warning or any tracking to say this would be our delivery day. I rang SDL to let them know about what had happened, they said the delivery company will be in touch to arrange a delivery day/time. Tuesday came, they rang and said they will deliver on Wednesday (today) and for me to ring at 9am on Wednesday to find out a time. I rang today to find out a time for them to say they couldn’t find my delivery. I rang SDL to let them know, they said they would find out and ring me back. They never rang back. Delivery company finally rang to say they found the delivery and it will be with us early afternoon. I ordered half a pallet, like SDL website states this is the best option if you have restricted access. A huge lorry turned up with our delivery, they refused to reverse down the drive to deliver. Instead they unloaded it by our gates for my 72 year old dad to move the bags of pellets himself! We were lucky our yard was able to move the pellets for us with a machine! Absolutely disgusting. I rang SDL yet again to let them know and all they could do was apologise but didn’t seem remotely interested. Our first and last experience of using this company & we won’t be recommending to our widespread of equestrian friends either. A real shame and hugely disappointed!
Phil Eyres
Phil Eyres
2024.10.18
Recently purchased pellets. These are better quality than the balcas pellets. Virtually no soot from these pellets, so less cleaning of pellet stove. Seem to last longer as well.
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darek szwab
darek szwab
2024.07.24
James Fleming
James Fleming
2024.07.22
Emily Pain
Emily Pain
2024.07.22
Alison Jane
Alison Jane
2024.05.15
recommends
Excellent service and delivery . Kept in touch and updated with tracking .
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Simon Fosbrook
Simon Fosbrook
2024.03.19
Superb service - delivery company very helpful with off load
Alisonbennett Bennett
Alisonbennett Bennett
2023.11.28
We had a delivery of wood pellets today for our klover stove. Very pleasant chap arrived and stacked the 64 bags into our lorry box shed!! Absolute first class service. The pellets are very good quality . One very happy customer! Thank you.
vivien miles
vivien miles
2023.11.18
Great value bedding pellets. The delivery driver was amazing - so helpful and moved the pallet to exactly where I needed it in my barn. Will buy again.
Lavinia Dagostine
Lavinia Dagostine
2023.10.29
I've now had my 2nd delivery from SDL Pellets and am delighted with the quality. The staff are also 1st class, from the office ordering and communication to the lovely drivers. Will definiteley be ordering again.
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susan retallick
susan retallick
2023.08.11
Absolutely A1 service. Ordered and delivered with no problem at all. Driver was brilliant, listened to instructions and followed them exactly. Wonderful service, highly recommended.
Raymond Lee
Raymond Lee
2023.08.03
Fiona Jordan
Fiona Jordan
2023.05.26
The Best decision I made was swap our horses to the bedding pellets. Brilliant product and the guidance from Alex was fantastic. Top customer service
Kimberley Pratt
Kimberley Pratt
2023.05.18
It was great working with the team at SDL pellets, I was able to get in touch and arrange exactly what I needed. All the people I spoke to were informative and helpful. When the pellets arrived they were excellent quality and much better than I had previously used. Will definitely be using again. Thank you ⭐️
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Harriet Cairns
Harriet Cairns
2023.05.17
Excellent service, very timely deliveries and very friendly staff
Natasha
Natasha
2023.05.16
Alex provides great customer service and knowledge, makes you really want to buy pellets from here
Becky Sclater
Becky Sclater
2023.05.16
Fantastic product and great customer service.
Reply from SDL Pellets 2023.05.16
Thank you for taking the time to leave us a review, your kind words are appreciated by the team!