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Reviews ( 92 )
Debra Hollander
2024.11.27
I don’t typically write reviews but I was so impressed with this company that I wanted to share my experience and recommend them highly. Ben & Co were extremely responsive from the first inquiry to the final cleanup. We live in an old house and the bathroom walls had many flaws that weren’t discovered until the old wallpaper was removed. Due to the repair, skimming and sanding, the project took an extra day and they were able to juggle their schedule to accommodate us. The technicians were timely, courteous and hard working. The room looks great. The whole experience with Shotcount was seamless (excuse the pun).
K U.
2024.11.10
Verified
We were very excited to use shotcount... his policies were clear, his estimate based on our photos seemed fair. But when he emailed a docusign document requiring a 50% down-payment before he even walked through the door to measure and confirm the job and cost... unacceptable. He cited that his reason was risk... what risk? A 20-minute drive for a 20-minute visit? We would have gladly paid the 50% while he was here for the measurement and confirmation visit had his final assessment been within an acceptable range of his quote. And we even would have paid $100 prior to the first visit as long as it would have been applied to the cost of the job. But 50%? We walked away.
“If you can’t get what you want, you can always get what you need”. And what is needed is a lesson on how to conduct a successful business. This review is full of lies. No point dealing with bitterness.
Agnes Raap
2024.10.15
Honestly, I received a quote from another company that was less than the estimate from Shotcount, but based on the reviews, I felt that I could trust their workmanship. I was right. They send a Customer Bill of Rights that outlines what to expect from the wallpaper technician and what I can ask of them before, during and after the installation. Everything about the process was transparent and easy. The technicians arrived exactly on time, completed the work on time, cleaned up after themselves, and were courteous. We're thrilled with the results and highly recommend Shotcount for quality wallpaper installation.
Geoffrey Bennett
2024.09.01
The Shotcount team was professional, punctual, and paid great attention to detail. There were a few issues with the initial install -- small parts where the paper tore or was wrinkled -- but they returned to ensure everything was perfectly aligned and properly installed.
Word to the wise for those new to wallpaper: The cost of both the wallpaper and the installation will be *much higher than you anticipate. If you love the look of wallpaper and don’t mind the expense or headaches involved, Shotcount is a good choice. Otherwise, stick with paint. Wallpaper is not worth the hassle.
Kristi Boswell
2024.08.14
We hired shot count for wallpaper installation in a nursery and powder room. The nursery wall was perfect!!! Unfortunately, the powder room wallpaper had a printing defect and was a hard pattern for installation, which resulted in the need for a do over. To Shot Counts credit, they swiftly offered to strip the first paper and reinstall the wallpaper. They were thorough, sent multiple installers and verified every step of the way during the removal and second install. While our experience wasn’t seamless, I appreciate the team at Shot Count for stepping up, owning mistakes and making it right. I would recommend this very professional company and team!
Anna Weaver
2024.05.13
Working with Shotcount on my last minute wallpaper installation was a very satisfying experience. It was super easy to communicate with both Ben and his scheduler throughout the installation. They did beautiful work and that's saying a lot because I am super picky. I would recommend them 100% and look forward to using them again!
Anna W.
2024.05.13
Verified
Working with Shotcount on my last minute wallpaper installation was a very satisfying experience. It was super easy to communicate with both Ben and his scheduler throughout the installation. They did beautiful work and that's saying a lot because I am super picky. I would recommend them 100% and look forward to using them again!
Priti Mathur
2024.02.23
Shotcount was very easy to work with. Scheduling was easy, the technician was on time and did a great job. The work was in two rooms and it was excellent. I am so pleased with the finished product and would use them again.
Ena B.
2024.02.21
Verified
Excellent service with friendly staff and professional work. The wallpaper looks fantastic. I would strongly recommend them for complex spaces.
Sherhonda Alexander
2024.02.12
Love the install! Wallpaper looks beautiful and the installers were prompt, professional, and cleaned very well before leaving. Really enjoyed the commitment to service and excellent provided by the owner!! Definitely recommend this company for your wallpaper installation.
Marie Kelly
2024.02.01
Outstanding work. Could not have a better result. Beautiful.
Alex T. Myers
2024.01.12
These guys do good quality work, but I would proceed with caution, as they are a challenge to work with from a scheduling perspective and will charge you more than what they quote you. I had an appointment scheduled for Friday, January 5th at 10am. The installers showed up at 8am and did not provide any notice of their earlier arrival. Ben then told me I should have referred to the terms and conditions regarding "arrival time," and that there was no guarantee of a specific time. I did not receive the terms and conditions prior to them showing up. This was a major inconvenience as I had a previously scheduled commitment that morning before our appointment.
I was provided with a quoted price of $486 for the install of a single accent wall. I then went to check my credit card statement and they charged me $513. I contacted the owner of the company, Ben A., regarding this discrepancy and have yet to hear anything back. It's not a huge difference in cost, but more the principle that you should pay the price you're quoted unless a change is mutually agreed upon.
John Florentine
2023.12.20
Shotcount's communication and flexibility throughout the process was fantastic. Ben and Carla were great to deal with leading up to the install. Then to top it all off, their installer did an incredible job installing the paper. He even set back all the furniture and hung back the art! I will definitely be using them on future projects.
Claire Monroe
2023.12.16
Shotcount is a great team! They are fast, efficient, detail orientated and everyone was so nice and easy to work with. Highly recommend.
Jaclyn Martinez
2023.12.11
I've now had three rooms wallpapered from Shotcount and the work is outstanding! Two separate crews as well and a consistent quality of work and attention to detail. One of the rooms was with a premium wallpaper from Flavor Paper and the edges needed to be trimmed and absolutely no issues with uneven edges. For one of the rooms we also paid to have them patch the walls as we had a lot of damage with our plaster walls and the repair work was so fast and flawless. Highly recommend!
Brianna S.
2023.11.04
Verified
I highly recommend to anyone looking to have wallpaper installed. The Shotcount team was a joy to work with from beginning to end. Ben provided a quote within hours of my reaching out and was able to schedule our install for the very next day. The installers were courteous and did a fantastic job. We will definitely use Shotcount Wallpaper for any future wallpapering projects.
Lindsay Huhn
2023.10.24
My Installer Robert and his helper were great! You could tell they've been doing this for a while. I had an issue with one of my custom wallpaper panels and he helped me problem solve to make sure that the mural turned out great! He even had to work around shelves hung on the wall and the paper matched exactly.
Would've given 5 stars and my custom wallpaper that i shipped wasn't accounted for during my initial scheduled appointment, so they had to come back once it was found. But it was done in time and I was grateful!!
Zoe O.
2023.10.17
Verified
Wallpaper looks amazing. They did an excellent job, and did so in one day (small room, but still great). They were also quick and responsive with respect to communication.