Stevens & Carter Estate Agents Reviews

Sam, Samuel and Nick have been marvellous all the way from initial enquiry to property visits, finding information and keeping things on track. They were friendly and unflappable throughout the whole process and we are grateful to them. Finally, completion day arrived and we picked up the keys. Happiness all round.

Great service from the team in Hailsham ( Samuel, Sam, Nick, Lucy).

What a fantastic service from Steven's and Carter. Sam is so professional, polite, knowledgeable, caring, enthusiastic and just an incredible estate agent and a real credit to his company . Thanks Sam you made selling such a good experience.

I recently sold a property through Stevens & Carter Hailsham office. I have been very pleased with their friendly and down to earth approach and their communication has been excellent throughout the whole process. I commend Samuel for staying sane and upbeat when dealing with a difficult purchaser

Great customer service from Samuel, even after completion. Great balance of friendly and professional.

Stevens and carter is the place to use to sell and buy a house, the team there are straight to the point, full of knowledge and have amazing customer service skills, I have used Stevens and carter many times before and always a pleasure to deal with, special thanks to Sam and Samual for everything they have done this time around and thank you to the other team members who have assisted! You have all made the process stress free when supposedly buying and selling is stressful Thanks Molly and Jamie

Excellent service, very helpful, professional and friendly, we were very impressed. Thankyou!

Sam and his team have been amazing from start to finish and I would highly recommend Stevens and Carter.

Just completed the purchase of our new property and from our initial contact at the viewing with Sam, it has to be said his approach to us viewing the property at our leisure and in our own time with no intrusion or interference from him made us feel relaxed and unhurried, he was there to answer any questions we had. In fact the whole team kept us informed of the progress of the purchase. There was no problem arranging a second viewing which again Sam allowed us to do without any interference. We would like to thank everyone at the Hailsham branch for an exceptionally smooth journey into our new home. Kind Regards Luke & Jen

We were very satisfied with the service from Stevens and Carter with our recent purchase and house move.

Fabulous experience using Steven & Carter, Nick especially couldn’t do enough for us and we received regular communication without needing to chase it up. Would use Nick again. Thank you to all of the team.

FANTASTIC EXPERIENCE - I’ve sold and bought quite a few houses now and Stevens and Carter has by far been the easiest. Let’s be honest; it’s never an ‘easy’ experience but Sam and Samuel made buying my house the easiest it could possibly be! It was managed and handled and I didn’t have to put an ounce of stress in because they were so on the ball and it was always being pushed in the right direction. I never had to chase, they always updated. If I ever come to sell my home, it will be Stevens and Carter I call without any hesitation.

Stevens and carter are absolutely fantastic! They are very professional, friendly, reliable and honest agents and I could not fault them at all! I want to say a massive thank you to Samuel and all the team for all your help getting me where I wanted and needed to be! Thank you so much and keep doing what you're doing! X

The experience has been the most emotional and stressful journey in buying our home and I believe Sam Townsend would say the same as he has been with us the whole way, from being at the 1st viewing I had on the house all the way through to finally completion, nearly 8 months later. Sam you have been brilliant and you didn’t show any signs of irritation/ annoyance towards me especially after every Friday afternoon calls or emails for updates! Maybe when the phone got put down but that’s OK! 😁 So professional, polite and caring the whole way through. I really appreciated the time and effort trying to get the sale through, I’m sure some estate agents would have just told me to give up and pull out after the amount of hiccups there have been through the chains. Can’t recommend Stevens and Carter enough. I can’t say for certain at the moment, but if the day comes where my partner and I will sell and move, way way in the future, we definitely will be coming back to Stevens and Carter. Thankyou so much Sam and the rest of the Team.

I cannot say enough good things about Steven’s & Carter, and both of the Sam’s whom we had the pleasure of working with! They were positive and helpful, and worked to get everything done as soon as possible. We had viewings within the first few days, and had sold within three days! Everything was smooth, and they were always at the end of the phone for the endless questions I always seemed to have! Nothing was too much trouble for them, and they were always so positive. My mum recommended them to me, and I recommend them to everyone!

I would like to thank Sam and the team at Stevens and carter hailsham for the sale of our house in hailsham, Sam worked hard to get the property sold and it was totally stress free for us and for that we thank you massively and I would 100% recommend Stevens and carter hailsham

I've waited 8 months to put this review up as I didn't want to just do it out of anger at the way we were treated and lack of professionalism. We were in the process of buying our forever home and, although not initially planned, put our current home on the market with Stevens and Carter as they were the agents for the property we were buying. The seller was aware of our situation changing and advised they were happy to continue while we waited for our property to be sold and at their request we instructed the land checks etc to be carried out with our solicitor to show we were serious buyers. We were on the market within a week and had 1 day of 7/8 viewings. We were in negotiations and had just accepted an offer a couple of days after the viewings when we were advised the seller of the house we were buying wanted to put it back on the market that weekend to see if they could get more money for it. Stevens and Carter had told them whilst updating them on our viewings that during negotiations we were "quibbling over £5000" so they didn't feel we really wanted their property, this was despite us spending out almost £500 on the solicitor doing the checks they had requested only the previous week. When asked why the seller was advised of the negotiation amounts and price, we were informed that they had a duty to the seller to disclose such information. If we had been on the market with a different agent, all they would have been told is that we were in negotiations with no figures disclosed. This was private information which we had previously advised we did not want disclosing. Stevens and Carter relisted the property and got the higher price (and commission) the sender was wanting - who by the way refused to refund us the cost of the searches they requested we do, showing exactly the kind of people they are. They also kept us dangling that they may still sell to us which the agent seemed to think was reasonable for them to do! As our purchase fell through we pulled out of our sale so as to not mess our buyer around as we had been looking for a suitable property for a number of years and did not feel it was fair on them or want to feel rushed into settling for another property. We did complain to the property ombudsman and had made Stevens and Carter aware of this. It was followed up on, but, surprise, all phone recordings hadn't been kept, so there was no evidence although the complaint will have been kept on file which is something. We would never buy or sell through them again due to our experience, and a number of people have advised me the same due to negative experiences with them. We have avoided looking at some properties listed with them because of seeing they are the agent on rightmove, which is a shame as we are still looking for another property. On a positive note Sam Townsend was always very professional & helpful but someone else in the team got involved and that was that. Too much information was disclosed and once the seller decided they wanted more money Stevens and Carter were not really interested in helping us resolve the situation. I'm sure they'll come on here and say different though. Previously, we have always used Crane and Co when selling our house and will do again in the future. Our position did change as clearly stated in my review and this was disclosed as soon as we were aware to the seller. The issue, and main point of complaint, was the over disclosure of information.

Was delighted with the service at Stevens & Carter when buying my property. Samuel was great - he kept me posted about the progress of the sale and was a pleasure to liaise with. Communication was forthcoming and I found him trustworthy and reliable.