Stevens & Carter Estate Agents Reviews 2025

Evina Yildirim

2025.03.30

We sold our home and have bought our new home through Stevens & Carter and from both sides we have been so pleased with our service. The whole team are so friendly and helpful especially with setting up viewings for our house. Sammy was great showing us the new house and helping us along the way. Thank you all!!

Holly and Alex Robinson

2025.03.29

From start to finish the whole team at Stevens and Carter have been nothing but amazing! As a first time buyer they made the whole process enjoyable and were always on top of everything. We couldn’t have had a better Estate Agents to buy our first house through!
Thank you!

Patrick Johnson

2025.02.20

Would highly recommend Stevens & Carter and Samuel in particular, throughout the process he went above and beyond and even the sellers of the house we were buying mentioned how helpful he was throughout the process

Lynn Payne

2025.01.29

We were not impressed with the service overall. Our buyers solicitors were being very obstructive with not responding to our solicitors despite initially wanting a quick turn around.
We had no communication came from Stevens & Carter unless we contacted them and even then we were given the same information we had received on the previous call. I was at one point told not to panic (how rude). Nothing moved until we dealt with it ourselves. We only got a call from the agents 5 days after completion.

Reply from Stevens & Carter Estate Agents 2025.02.04

Dear Lynn

I am always sorry to read someone hasn’t had anything short of an amazing experience with us, because that is what we strive for. I more than understand the stress, difficulty, and impact of winding up a deceased’s Estate, though it doesn’t justify a bad review for situations outside of our control.

I have reviewed the file in detail and feel your comments are unjust.

As Agents we help liaise between parties co-ordinating the sale through to a successful completion, but with the closing of Solicitors offices over the Christmas period and the Site Manager, who is responsible for all sale related paperwork, being absent also over this same period and longer, we were limited to what control or influence we could have had. It wasn’t until they got back that we were able to push the sale to a completion, which was very frustrating but unavoidable.

Slightly against the odds, due to being the middle of the winter which is a more difficult time to sell this type of property, we still secured you a buyer within just a few weeks of the property being on the market which led to an Exchange of Contracts in just 8 weeks, two or more of those weeks either the Solicitors or the site manager were closed or away.

Overall, consider it to be a relatively speedy and successful transaction, which many of my other clients would love to have had.

You have mentioned that we didn’t contact you when the property had completed, however, I have checked our call history log – It shows Samuel Townsend called you on the 2025-01-24 at 13:52:56, immediately following the call from your Solicitor confirming completion had taken place.

You didn’t return his call.

Louis Walder

2025.01.26

Samuel especially, but all the Stevens & Carter team were great from the first moment we put our house on the market, always replied to emails and phone calls and helped move our sale and purchase along quickly. Would 100% recommend.

Reply from Stevens & Carter Estate Agents 2025.02.04

Thank you Louis :)

Kathy Bowry

2024.12.17

Sam, Samuel and Nick have been marvellous all the way from initial enquiry to property visits, finding information and keeping things on track. They were friendly and unflappable throughout the whole process and we are grateful to them. Finally, completion day arrived and we picked up the keys. Happiness all round.

Reply from Stevens & Carter Estate Agents 2025.02.04

Thank you Kathy :)

Artan Prifti

2024.12.12

Great service from the team in Hailsham ( Samuel, Sam, Nick, Lucy).

Reply from Stevens & Carter Estate Agents 2024.12.12

Thank you Artan - We wish you all the best in your new home :)

Liz Cooke

2024.10.03

What a fantastic service from Steven's and Carter.
Sam is so professional, polite, knowledgeable, caring, enthusiastic and just an incredible estate agent and a real credit to his company . Thanks Sam you made selling such a good experience.

Richard Coates

2024.09.30 2024.09.30 | United Kingdom

Buying & Selling
We bought & sold through Stevens & Carter and Samuel was the main man we dealt with throughout. Whilst the purchase was relatively straightforward our sale was not but Samuel and the team helped us to navigate through all of the respective ups and downs and got us over the line for which we were most grateful. Thank you!!! R & N

Date of experience: 29 August, 2024

Jo Rich

2024.08.29

I recently sold a property through Stevens & Carter Hailsham office. I have been very pleased with their friendly and down to earth approach and their communication has been excellent throughout the whole process. I commend Samuel for staying sane and upbeat when dealing with a difficult purchaser

henry williams

2024.08.03

Great customer service from Samuel, even after completion. Great balance of friendly and professional.

Reply from Stevens & Carter Estate Agents 2024.08.07

Thank you Henry :)

Jamie Brook

2024.07.12

Stevens and carter is the place to use to sell and buy a house, the team there are straight to the point, full of knowledge and have amazing customer service skills, I have used Stevens and carter many times before and always a pleasure to deal with, special thanks to Sam and Samual for everything they have done this time around and thank you to the other team members who have assisted! You have all made the process stress free when supposedly buying and selling is stressful

Thanks Molly and Jamie

Paul Maliszewski

2024.06.06

Excellent service, very helpful, professional and friendly, we were very impressed.
Thankyou!

Shaun May

2024.05.31

Sam and his team have been amazing from start to finish and I would highly recommend Stevens and Carter.

Luke

2024.05.18

Just completed the purchase of our new property and from our initial contact at the viewing with Sam, it has to be said his approach to us viewing the property at our leisure and in our own time with no intrusion or interference from him made us feel relaxed and unhurried, he was there to answer any questions we had. In fact the whole team kept us informed of the progress of the purchase. There was no problem arranging a second viewing which again Sam allowed us to do without any interference.
We would like to thank everyone at the Hailsham branch for an exceptionally smooth journey into our new home.
Kind Regards Luke & Jen

Reply from Stevens & Carter Estate Agents 2024.05.18

Hi Luke & Jen - Thank you for your kind words, we wish you all the best and happiness in your new home.

Mark Orchin

2024.05.09

We were very satisfied with the service from Stevens and Carter with our recent purchase and house move.

Reply from Stevens & Carter Estate Agents 2024.05.09

Thank you Mark! We hope you are settling in nicely :)

Mac Attack

2024.04.27

Fabulous experience using Steven & Carter, Nick especially couldn’t do enough for us and we received regular communication without needing to chase it up. Would use Nick again. Thank you to all of the team.

Louisa James

2024.04.20

FANTASTIC EXPERIENCE - I’ve sold and bought quite a few houses now and Stevens and Carter has by far been the easiest. Let’s be honest; it’s never an ‘easy’ experience but Sam and Samuel made buying my house the easiest it could possibly be! It was managed and handled and I didn’t have to put an ounce of stress in because they were so on the ball and it was always being pushed in the right direction. I never had to chase, they always updated.
If I ever come to sell my home, it will be Stevens and Carter I call without any hesitation.

Dave Forrest

2024.02.14

Rebecca Nye

2024.02.01

Stevens and carter are absolutely fantastic! They are very professional, friendly, reliable and honest agents and I could not fault them at all! I want to say a massive thank you to Samuel and all the team for all your help getting me where I wanted and needed to be! Thank you so much and keep doing what you're doing! X

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Stevens & Carter Estate Agents Reviews

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Reviews ( 86 ) 4.6