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Reviews ( 377 )
Debbi Cocoziello
2024.10.04
NES customer support was very customer focused and helpful.
I would rate them 5 star!!!
Galleries 9152
2024.10.02
Renee Horn
2024.10.01
Demetra is such a wonderful assest to this company. She asks the right questions and makes sure your needs are handled; relating tickets, billing, etc. We appreciate your kind spirit and for assisting our community during your visit.
Jorge Felix Murga Riega
2024.09.30
Stephen Curley
2024.09.25
Trisha Skinner
2024.09.20
Liudmila Brizuela
2024.09.13
Surena J
2024.09.13
Jacqueline Hanley
2024.09.11
Alice Long
2024.09.03
mediaexpress proyectos y soluciones
2024.08.31
El cuba Suárez
2024.08.27
dave izzo
2024.08.23
LOCAL state representative should look into a senior discount, this amount or price increase's does a lot of no good , but they just stick their head in the ground
Reply from NES
2024.08.26
Dave, I'm sorry but unfortunately we do not have the authority to adjust water rates at all. We simply measure and bill for usage. When municipalities, towns, counties or cities decide to increase water rates, that is passed along to residents. If you have noticed a sudden increase in your water bill, I would recommend checking for leaks. The toilet flapper is the most common leak, checkout this How-To video: https://youtu.be/aqF19uiCGys?si=B3mc_19YzkWWgLdy
If you have any other questions, please don't hesitate to email me: resolutions@submeter.com
Laura Solie
2024.08.21
Excellent customer service!
Reply from NES
2024.08.26
Thank you for the kind feedback
Antwan Hunter
2024.08.16
Reply from NES
2024.08.26
Thank you for your review!
Angie Yellock
2024.08.16
They are always helpful when any issues of arise. All representatives are always kind and courteous.
Reply from NES
2024.08.26
Thank you Angie!
2024.08.15
2024.08.15
| United States
157% increase in 'Admin Fee' without notice
I had a couple billing issues with this company before, and they were resolved with a photo of the meter and 3 phone calls. On this month's bill, the 'Admin Fee' increased from $3.17 to $8.15. That is 157% increase with no notice to the residents. I called them and customer service told me "we don't have to notify you of an increase."
I am the end customer. Not the property. I pay the bill and your outrageous fees.
(By the way, they also charge a 9% surcharge on all amounts)
There's nothing like being held hostage by a 'Third Party' with no accountability.
There's something fishy going on and hopefully someone figures it out.
Mike Hernandez
2024.08.14
Reply from NES
2024.08.26
Thank you Mike!
André Lacoste
2024.08.14
They increase the rate from $21.22 to $59.10 !!!!!!!!
Reply from NES
2024.08.14
Andre, please email me your account number so I can investigate. We can not raise rates. I would be happy to investigate and provide a more detailed response to you. resolutions@submeter.com - Thank you!
Kimberlee Ward
2024.08.13
Excellent Service!! We have been with NES for years and they are an excellent service. Demetra and Michelle have been outstanding managers for me to work with. They are always checking on me and finding ways to better their service. I would highly recommend!
Reply from NES
2024.08.26
Thank you Kimberlee! They are valued members of our team!