Sullivan Heating & Cooling Reviews

I have been a customer for 8 years. Never had a problem. Last November, 2024 they got new people in and a new software upgrade. Last week my oil was getting very low, I called asking when my next delivery was due because my tank was low and the frigid weather. No delivery. I called a week later, oh we will try to get someone out today if not tomorrow. No delivery. Called the next day. My tank was near empty. Oh tomorrow for sure. No delivery. Woke up today house frigid Cold tank is empty. No hot water. Called again. We will be there today. I'm on the budget plan. This should have never happened.

I am very pleased with the service I recieved. In the fall when my furnance would not light, they sent someone the next day to fix the problem. When I ran out of oil New Year Eve, I got a very quick delivery. I would recommend this company to a friend.

I've called so many places in the area for propane, at least 7, and compared to every one, this company is EXCEPTIONALLY fair with prices and fees. No gimmick discount programs or ridiculous add-on costs. I've been working with Mark and he is very down-to-earth, helpful and professional. Whoever I speak to at the company seems to be the same way. I highly recommend Sullivan!

I could not be happier with their service. Our gas furnace was not staying on while lit and Sullivan was able to have a technician over the next day. The technician (Jack) took the time to make sure the broken part was covered under warranty so we wouldn't be unnecessarily charged for the part. He picked up the part and had it installed in less than 45 minutes. Pricing was reasonable. Would 100% use again.

Special thanks to Ron and the Sullivan team for working on short notice with us in July 2024 to install a HVAC system during very hot weather. We had family coming to visit from Germany and the weather was predicted to be very hot and humid during their time here. Ron proposed a plan to utilize part of our existing system, that Sullivan installed previously, secured the materials and completed the project within just 2 weeks. Our house is now completely heated and cooled by the HVAC split systems installed by the Sullivan team. Everyone involved in all the projects were very courteous, cooperative and worked in a professional manner. We have been a Sullivan customer for about 7 years and look forward to many more years of reliable and quality service.

Very knowledgeable on time and the workers were helpful also. Had a new hot water heater put in all done in a timely manner very pleased with them.

We have used this company for the heating system two times, Our heater wasn't working, and this time their employee had a new one, he said he needed to change a set of pumps so went to their company to get a new pump, and when came back it still didn't work so He went back again, and it wasted a lot of time to replace the pump three times, and the first time he saw the model of the pump, why did it take three times to get the correct pump, this is so unprofessional, and it's unfair to charge three and a half hours, I called them, and the manager Mike said we'll ask, and then there was no response. Be very cautious of this company & make sure you shop around. BEWARE CROOKED COMPANY!

We had a good experience when we had a mini-split AC unit replaced. The process of estimate, price and installation was seamless. The staff took time to listen to our ideas about product and installation.

We had a fantastic experience with Sullivan Heating and Cooling! Our AC unit stopped working on Sunday and they were able to schedule us for Monday morning. The technician arrived on time and was very professional. He determined the issue and replaced the part in a very short time. We will highly recommend Sullivan to all of our family & friends!

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We had a great experience with Sullivan Heating & Air Conditioning. Service tech came out yesterday to check on an odor coming through our air vents; turned out to be a Transformer (a part that needed to be ordered). Their Service Tech, Dave came back this afternoon, replaced the part and A/C is working great! Sullivan has a wonderful crew... from phone specialists to the Service Technicians, they were all polite, knowledgeable, and quick to remedy the problem with the Transformer.

Stopped here over 4 different times. No one ever here to fill a tank. Always an excuse.

Converted our coal stoker to natural gas with Sullivan - very positive experience. Then we got a fireplace insert for gas with them. The couple problems we've had have been addressed promptly, courteously, and professionally. A great company to deal with.

Excellent service.

Be very cautious of this company & make sure you shop around. We were quoted one price for a service call & charged over double. When we called to explain the situation we were greeted by an extremely rude customer service female. We decided to cancel our service only to find out they were overcharging us by .85 per gallon. BEWARE CROOKED COMPANY!!

Jennifer was fantastic to work with! A winter storm was approaching and we contacted Sullivan in hopes of getting our propane tank filled prior to the storm in the event the power went out. Jennifer got us scheduled for the same day I called! The driver also noted that we had a package that was left in the middle of our driveway. He stopped, picked it up and delivered it to our door! I highly recommend Sullivan Oil and Propane!

Sullivan Oil&Propane are a FABULOUS company! Professional and knowledgeable!! They were able to troubleshoot and identify an issue with my heating system when the builder and installer of the unit could not! They came to my home immediately , were clean and neat, preformed diagnostic testing and sent out techs who were experts in regards to the issue! I am so glad that Carrier recommended them to me! I’m hoping they are the ones who remedy the issue so I know it is done properly!

This company is great. At Saturday I had emergency service . They arrived faster and repaired my oil tank. They work professionally!!!

Amazing customers service, very quick to respond. By far some of the best people I’ve ever had the pleasure of getting home heating from! Highly recommend

call them for price to hook up generator 12-22--they came out 12-14-22 with two people -person in charge insisted he was told to do work so i said okay .he started to do the job one way then change his mind and did it a different way did not have right parts to fasten said he would be back -has not come back yet -charged 1/2 extra to sit in my driveway to make bill -charged same labor for 2 people one was first day on job just learning -bill was double or more then it should have been-i called office next day and they said they would check on it -nobody ever called until about a month ago and now sent now sent bill with finance charges-still did not finish job -beware of charges