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Reviews ( 714 )
Lexi Wade
2024.11.19
Really disappointed with the quality of service I received. Over the phone I was told the technician would quote me for the service before performing work. He went ahead and did the work without doing so and charged me $200+ for a dryer vent cleaning. This place does not seem friendly to women who live by themselves.
Good morning mam I looked into this claim cause there is alot said here that sounds very off, but i believe you are correct ... we started using a phone service to take our over flow calls and they keep saying and doing things they are not supposed to so i will handle this on my end as for the charge i will refund your money it will take a couple of days to hit your account. I apologize you had this type of experience and I fully understand your words and rating. If I can be of further help please let me know though my name is James Suttle.. have a blessed day
rose deguisne
2024.11.14
Thank you for your 5-star rating, Rose! We appreciate your support and look forward to serving you again.
Melissa Trottier
2024.11.06
I book Suttle Air for my clients after we've completed remodeling their home to clear all the drywall and construction dust from their duct system. They always do a great job and are thorough, clean, and professional. I highly recommend Suttle Air.
Thank you for your wonderful review, Melissa! We're thrilled to hear that you trust us for your clients' post-remodeling needs. Our team strives to provide thorough and professional service, and we're glad our efforts are appreciated. Your recommendation means a lot to us!
Daniel Cetina
2024.11.05
Their advice and work is excellent !!
Susan Nelson
2024.11.01
Excellent job and knowledge. Great service as always.
lori hawthorne
2024.10.29
They were very prompt and thorough. Our tech explained to us in detail what he was And why. He left our house very clean. I wood highly recommended them.
Thank you for the wonderful review, Lori! We're delighted to hear that our technician was prompt and thorough, and that you appreciated the detailed explanation. Your recommendation means a lot to us!
A K
2024.10.28
Kyle from Suttle Air arrived as promised and completed a thorough HVAC system check for us. He was knowledgeable and took the time to explain his work and offered tips on maintenance. If you want prompt and professional attention, I recommend Suttle Air without hesitation.
Mark Warren
2024.10.22
Suttle Air is awesome, their communication was great from start to finish. I had Kyle as a tech and he was both professional and personable. He spent the time checking my A/C unit and giving me an understandable outcome.
Thank you for the wonderful review, Mark! We're thrilled to hear that you had a great experience with Kyle and our team. Providing clear communication and professional service is our priority, and we're glad it made a difference for you. We appreciate your support!
Patricia Maltese
2024.10.21
Fabulous, very efficient process for heating tuneup. The contractor was very friendly and completed the repair very quickly. Highly recomnend!!!
Thank you for your wonderful feedback, Patricia! We're thrilled to hear that you had a fabulous experience with our heating tune-up service. Our team strives to provide friendly and efficient service, and it's great to know that we met your expectations. We appreciate your recommendation!
Rajiv Govindarajan
2024.10.21
Nothing short of Awesome ...Dustin/Kyle you guys have been awesome after my initial struggle with a company !! I swear your timely response is keeping us confident of the fix and the follow ups have been great. Great company culture starts with how responsive they are to Customers calls and concerns!! Any company that lacks basic Empathy are bound to fail !! Company I used prior to reaching out to Suttle were downright awful, disrespectful, and lacked utter empathy to our concerns. We were dealing with a broken A/C with Heat Wave going on here in Arizona !! We have 2 80 year olds at home and 2 kids !! They kept us in the dark for 3 weeks. Wish we got in touch with Suttle earlier!! Thanks so much. A/C is still not fixed but thats nothing to do with Suttle but delay in parts!! Thanks so much and I am positive you will get this resolved !!
Thank you for your kind words, Rajiv! We're glad to hear that our team, Dustin and Kyle, was able to provide you with the support you needed during a challenging time. We truly value our customers and are committed to resolving your A/C issues as quickly as possible. Your patience is greatly appreciated, and we will continue to keep you updated. Thank you for choosing Suttle Air!
roseann sweet
2024.10.21
Super amazing customer service, quick response and caring technicians. Got me back up and running fast, always goes the extra mile to make sure I'm satisfied.
Thank you for your wonderful feedback, Roseann! We’re thrilled to hear about your positive experience with our customer service and technicians. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!
sharon alessi
2024.10.14
Amazing company
I spoke with James at 8:02 Monday am and by 1:15pm our problem was solved our time for the job was between 12-2pm
Great service from Martine
Thank you Suttle air
Sharon A.
gracie davis
2024.10.09
Right on time, very knowledgeable, was able to fix the machine. Even good with our dogs! Would recommend.
Thomas Alonge
2024.10.08
My AC had been out for almost three days in Phoenix (!) and my current AC partner wasn’t able to get anyone to see me. I called Suttle Air and they had someone out that afternoon to check on my system. Their tech was professional, direct, and helped me understand everything that was going on with my unit, as well as double-checked some repairs that had been recently done by my other AC provider to give me peace of mind. Definitely will be moving my business to Suttle!
Armon McGuire
2024.10.04
Service was great!
Gina Browné
2024.10.04
Great experience, went above and beyond. Would highly recommend
BUD
2024.09.30
James and his crew are great people! I have used their services twice and both times they were great. They did a excellent job cleaning out the dryer vent. I would recommend Suttle Air to anyone in need of dryer vent cleaning
David Mac
2024.09.27
The company efficiently repaired my AC, restoring cool air to my home. Their service was quick and professional, leaving everything in perfect working order.
Dale Schwermer
2024.09.27
They were very professional they were on time extremely knowledgeable reasonable
Brian Richards
2024.09.24
If you need any ac work done I highly recommend these guys I was nervous to find out how much my AC would cost to get fixed but Suttle Air made the process fast convenient and affordabled. Definitely coming back if I ever need work done again:)