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Reviews ( 166 )
Kiamonique m
2024.11.18
On time, effective communication, professional, and consistent. I would recommend anyone to utilize their services.
Great Review and summary of what we strive to be as a business. Thank you for allowing us to service your microwave. We appreciate this review and your business!
Laurie Maxwell
2024.11.13
I am very pleased with the service received. Technician was very professional and explained the repairs needed and recommendations.
Thank you Mrs. Maxwell for allowing us to service your Dryer venting. We are excited to hear that the technician was professional and explained the available options to you. Reviews are important to our business and we appreciate every one of them. Thank you again for this review and your business!
Jonathan Sagner
2024.11.11
Well, it makes sense that the name Gold is in their name because that’s all there after. Following two separate visits to repair the same washer I am left with a washer that does not work hundreds of dollars in bills for unprofessional work and they left the laundry room a total disaster. I tried several times to call and they’ve refused to call back clearly there’s a lot of fake reviews here because they do really poor quality work. I would strongly suggest looking elsewhere for appliance repairs!
Thank you for taking the time to leave a review.
While this did not work out as we hoped, this is not abnormal, most repairs are not completed on the first trip, it is fairly common to order parts and return to complete the service.
For the reader to make an independent decision. This is our second time at this residence. The first time we repaired a refrigerator that is still working to this day. We repaired this refrigerator for the owner of the residence not the person who wrote this review. This review was written by an occupant of this residence, however the homeowner initiated the service call with us. (
We attempted to repair the washer but it was unsuccessful as the washer requires a significant repair that is too costly to justify. We refunded the owner today Sunday 11/10/2024. If we were after “Gold” we would not send a refund.
We take pictures before and after and we clean up after ourselves which you can read in some of our other reviews. We did not leave the laundry room in disaster. Our phones are not open on Sunday’s and we only work on Sundays by appointment. We tried to accommodate the customer by scheduling them for today. The reason he could not contact us is because the phones are off on Sunday.
Unfortunately, Google does not allow you to show pictures, because we could validate our position.
None of our reviews are fake, Google makes sure that a name and photo is attached for a reason.
Latisha Cobb
2024.10.29
Scheduling our appointment was really easy. The scheduling agent was friendly and the technician was timely on the first visit. He gave us great options on what we could do for repair vs. replacement for our washer. We were satisfied with the services.
Thank you for trusting us to repair your Samsung Washer and for this review. We aim to resolve issues for our customers and it seems that the technician hit the mark by giving you options to make an informed decision. Thank you for this review and for your business!
Twila M.
2024.10.26
Excellent service! Technician was very knowledgeable and efficient. Team was very responsive and was able to secure a same day visit/repair. Overall very pleased and will use TGR again in the future for other projects.
Thank you Twila for this review. The best sign of a job well done is when the customer is willing to refer your services to others. We are thankful for your feedback regarding our "excellent service", knowledgable and efficient technician. Thank you again for allowing us to service your Samsung Range and for this great review!
Nic P
2024.09.25
Very knowledgeable! Walk me through the whole process. Very prompt and efficient. Would definitely recommend.
Reviews are so important and we thank you for taking the time to give us such a great review! Out of all the great words you shared we are excited that you would recommend us to others. Thank you again for this review and for your business!
Tim Hodges
2024.09.20
Great customer service from start to finish. The tech was very professional and knowledgeable and took time to thoroughly answer all my questions. I will continue to use The Golden Rule Appliance Repair for future repairs.
Thank you Tim for entrusting us with the repair of your appliance. Thank you for this great review and letting us know about the technicians knowledge and professionalism. Customer Service is key in this business and we are excited to hear that we met the mark with your service. Thank you again for this great review and for your business!
Lane Levine
2024.09.05
From the intake phone call to the diagnostic visit to the repair service, The Golden Rule was a great pleasure to work with. They laid out their process ahead of time, provided multiple reminders and updates about my service appointment, talked me through what was wrong with my refrigerator, and got the job done in the time they said it would be done. Will has a great personality too, and made me feel at ease with the issue I was having. Thank you so much!
Wow! Thank you for this great review. Your kind words motivate us to continue delivering exceptional service to all our customers. We thank you for allowing us to service your refrigerator and we are glad that the technician made you feel at ease about the repair. We truly appreciate your Business!
Taylor Frey
2024.08.30
They were able to schedule my repair quickly. The technician that came out was friendly, helpful and informative. I would definitely use them again in the future if needed.
We are thankful for every review that a customer stops their day to write for us, because it let's us know we are providing a valuable service. We’re glad to hear that we could schedule your repair quickly and that you had a great experience with our technician. We appreciate your trust in us and look forward to assisting you again in the future if needed!
Keontay Beaman
2024.08.29
My dryer broke suddenly and we called TSR. They were prompt, provided excellent customer and had my dryer working in no time. I've already recommended them to family members and friends.
Providing prompt and excellent customer service is always our top priority, and we're glad we could get your dryer up and running quickly. We truly appreciate your recommendation to your family and friends—it means a lot to us! Thank you again for this great review and for your business!
Paul Beaman
2024.08.29
Outstanding service. My wife and I were very pleased with the Technician and his knowledge. For any appliance repairs definitely call The Golden Rule Appliance Repair!
Thank you for trusting us to repair your LG Dryer. Your willingness to refer us to others is important for any business and we are grateful indeed. Hearing that the technician is knowledgeable is great feedback and we are pleased we met the mark with your service. Thank you again for this review and for your business!
Matthew Stengel
2024.08.24
Replacing is wasteful. So, when our dryer motor crapped out: we called Golden Rule. The technician was able to get our dryer working again for a fraction of the cost of replacement.
Fast-forward to several months later, and our POS GE dishwasher was not working properly. The same technician from the dryer repair came out, told us that this 2018 dishwasher had a control board/firmware issue. After pulling diagnostic codes, he was able to re-flash the internal bios with updated firmware, and our dishwasher actually washes dishes again.
Compared to replacement, install, and haul-away, we saved a lot of money (and kept another appliance out of the landfill).
We will continue to rely on these folks for all of our appliance repair needs. Great company.
Go green, save green! Choose Gold!
Choose Gold indeed! Thank you for this thoughtful and thorough review. We are pleased to hear that we provided the Golden service we strive for and at a cost that was acceptable. We truly thank you for this review and for your business!
C Hutchings
2024.08.20
We had a great experience with the Golden Rule Appliance Repair company. William, the repair technician, was on time, honest and did great work. I’d highly recommend them to others.
It was a pleasure working with you to resolve the issues with your appliance. We appreciate good customers like you and the kind words you posted in this review! Your recommendation means a lot to us. Thank you for this great Review and for your business!
K Jackson
2024.08.14
The technician patiently explained the issue and the solution. Excellent
service and reasonable costs
Thank Ms. Jackson for this review and for allowing us to service your appliance. Excellent service and reasonable costs sound like a great combination. We strive to provide clear solutions and to keep our customers informed throughout the process and it seems that we accomplished that goal. Thanks again for your review and business!
Ben Meiselman
2024.06.23
My partner and I hired Golden Rule to diagnose a leaky washing machine. The technician was prompt, communicative, and thorough. He made sure that the solution he proposed would actually be effective in solving our issue and worthwhile (as opposed to just buying a new machine). The same technician came back to implement the solution, and it's been working well. Friendly guy. (Maybe the owner?) I would hire GRA again.
Mr. Meiselman, thanks for this thoughtful review! Our goal is to offer friendly and reliable service, so your kind words mean a lot to us. Ultimately, we are hired to provide solutions, your review confirms that we are focused in the right area and we are glad you noticed. We appreciate your trust and look forward to assisting you again in the future. Thank you for choosing Golden Rule Appliance Repair!
shantrice scurry
2024.06.22
My experience was great from the initial call to the repair. They were able to get me on the schedule quickly and even had time and parts to fix another issue I had.
Thank you Ms. Scurry for this review and for trusting us with your appliance needs. We keep parts on hand so that we can provide value to our customers and we are glad that you noticed. We know that broken appliances are a disruption to your daily life and we strive to get your appointment scheduled quickly, as we did for you. We truly thank you for your business and for this review!
Brian Hance
2024.06.18
I found TGR on Facebook. The service was great. They responded to my request for service the same day and I was able to book an appointmemt the same week. TGR is an profesional repair service, arrived on time, provided update for arrival, reminders for my appointment. The quality of service was great. My washer machine was put back in place and no mess left behind. I would recommend TGR if yoi need an appliance repair. I thoughy the pricing was good.
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Mr. Hance, thank you for taking the time to right this thoughtful and awesome review. Professionalism and Customer service are the foundations our business. Thank your for being willing to recommend us to others, it truly helps a lot. We truly appreciate your business and this review!
Kblessedm22 Kim
2024.06.12
The Golden Rule Appliance Repair help my cilent with getting a over fan repaired. They were professional and provided fast services. They were honest about the oven part coming in broke but made sure to provide a solution. I would highly recommend this company to provide your home Appliance Repair needs. I will definitely use them again when selling a home.
Thank you for this great review. We are honored that you trusted us to provide services to your client. Your recommendation means a lot because your clients trust you to provide professional solutions and we are happy to be a part of the solution. Thank you again for this great review, we truly appreciate your business!
Thomas Mulherin
2024.06.10
Incredible service. Honest, professional, friendly, easy to talk to. Found a much cheaper alternative solution to my problem when they easily could have upcharged me and sold me additional replacement parts. Would highly recommend.
This review is incredible because our aim is to provide, "Golden Service" and to treat people right and we were able to hit the mark with your service. Honest, professional and friendly are the foundations of our business and we thank you for highlighting those attributes. Thank you for allowing us to service your appliance and for this great review, we appreciate your business!
Travis Ward
2024.06.10
Excellent service. Very professional and courteous. Estimate was accurate and the work was done as fast as possible.
Thank you for taking the time to give us a review, we truly appreciate it! We aim to provide excellent service and it is encouraging that you noticed. Thank you for trusting us to repair your microwave and dishwasher. We appreciate your business!