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التقييمات ( 421 )
Alma Raffaele
2024.11.03
The Honest Guys were very professional and informative! They quoted me a price and the price did not change. I would recommend them to anyone!! Great job! Thank you.
Thank you for your wonderful review, Alma! We're glad to hear that you found our team professional and that we upheld our quoted price. Your recommendation means a lot to us. We appreciate your support and look forward to serving you again!
Shang Gao
2024.10.29
I hate to leave a bad review but I would not recommend these cleaners. We hired these guys to do our laundry vent and our HVAC ducts -- in both cases, we had to hire separate companies to come in afterwards and redo the cleaning.
For the dryer vent, we noticed that our dryer stopped drying after the cleaning was done -- condensation would collect in the dryer and our clothes were totally wet. These guys sent a second technician out to reclean the vent and pulled out a ton more lint that the first cleaner missed. But even after the second technician left the dryer still wasnt drying and the vent flap on our house wasn't opening. We hired a second company to clean our vent and they inserted a camera and spotted a massive blockage in the vent that these guys missed, even after coming twice.
We also got our HVAC serviced immediately after these guys did our cleaning, and the HVAC technician immediately told us how dirty our vents were and that they needed to be cleaned. Once again we had to hire a separate company to reclean our vents, and they showed us a bunch of pictures of vents that were completely dirty and covered in dust.
I'm not sure what these guys did when they cleaned, because they missed a ton of stuff. I should've just hired a different company to do the job right the first time.
We sincerely apologize for the experience you had, Shang. It's disheartening to hear that our service did not meet your expectations and that you had to hire additional companies for the work. We appreciate your feedback, and we will address these issues with our team to ensure better service in the future. Thank you for bringing this to our attention.
Mason Hawkins
2024.10.24
Great customer service and helpful.
Thank you for your review! It was a pleasure to be of service.
Dirty Doggy Dog Wash
2024.10.10
The Honest Guys did a phenomenal job cleaning our Dog Wash in Woodstock. The deep cleaning they provided left our shop feeling and smelling brand new. Not only did they clean the shop, they cleaned our air ducts as well. The stainless steel tubs were reflective and the floor shined like never before. Roy, who we spoke with and scheduled our appointment was professional, knowledgeable and personable. His staff modeled his behavior in communicating with us when needed and by being extremely responsive to any and all inquiries. We definitely plan to use their services in a monthly basis.
Highly recommended!
Dirty Doggy Dog Wash.
Thank you so much for your fantastic review! We’re thrilled to hear that you were happy with the deep cleaning we provided at Dirty Doggy Dog Wash in Woodstock. It’s great to know that the shop is feeling and smelling brand new, and that our team met your expectations, especially with the air ducts, stainless steel tubs, and floors. Roy and the team will be so pleased to hear your kind words about their professionalism and responsiveness.
We look forward to continuing our service with you on a monthly basis! Thanks again for the recommendation!
• The Honest Guys
Raymond White
2024.09.19
Poor workmanship scheduling issues bad experience would not recommend then showed be the filter he just installed which clearly had dirt and debris in it do your research carefully
Thank you for sharing your feedback. However, we must clarify that your statement is incorrect. Throughout the entire process, we kept you fully informed, provided detailed explanations of the work being done, and even showed you photos of the completed work. You were present and watched us perform each step.
We made every effort to keep you in the loop, ensuring that you understood exactly what was happening in your home. From the beginning, your behavior was unfortunately rude and difficult, making it challenging to meet your expectations.
As a fellow small business owner, we understand the importance of maintaining a positive reputation. We work hard to provide quality service and are a proud part of our community. We would greatly appreciate it if you did not unfairly sabotage our business, as we strive to meet the high standards expected of us.
2024.08.28
2024.08.28
| United States
We were taken advantage of by this company and they will not refund our money. The whole first floor was not cleaned and they stated it was. They left dirt in the house and forgot to replace vents. I was willing to refer them if they did a good job. I can’t believe there are so many good reviews. Maybe ownership has changed hands. Customer service and quality work is so important. We are truly hurt by this experience and people should not be treated this way. Not honest at all!
Future8s
2024.08.15
Called the guys up for duct work cleaning and they did an awesome job and in a timely manner. These guys are the real deal 10/10
Thank you so much for your kind words! We're thrilled to hear that you were pleased with our duct work cleaning service and that we could get the job done quickly for you. It was our pleasure to serve you, and we appreciate your recommendation. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us!
Chris
2024.08.14
These people will SCAM YOU.
I requested a dryer duct cleaning for a bottom floor condo unit(3F). Upon arrival they said I had a water leak because there was water in the vent and refused to service. They also stated they don’t do jobs that may require going to the roof, yet they knew the basic layout of my home ahead of time. They stuck an iphone into the vent and took a photo to prove the vent was “clean”. They also said it was a ‘building code violation’ for vents to go to the roof…I was charged a $75 “dispatch fee” and they left.
The business owner called after I left a 1-star review and offered to correct the mistake. However he failed to take any further action or schedule a follow-up, and he made no attempt to refund my money.
There was no leak. The water was due to the vent being clogged causing a buildup of condensation. I bought a vent cleaning kit from Home Depot and cleared the blockage myself.
“We believe strongly in customer service, transparency, and never doing less than expected” Amazing how you managed to fail on all 3 of your own core values…Stop responding to google comments. Don’t patronize your customers. And never call me again. The 1-star stays.
Chris,
Following our conversation yesterday, we agreed to return on Thursday at no additional charge if the situation remained unchanged. During our discussion, we inquired whether your dryer vent runs through the roof and if you have attic access. You confirmed that attic access is available, this was not the case. which is crucial since we do not perform roof work. There are safer methods for cleaning dryer ventilation systems, which is why attic access is essential.
However, it seems there has been a misunderstanding, as your current statements contradict our previous conversation. We take responsibility for our actions and are committed to transparency, so we respectfully ask that you refrain from making inaccurate claims about our business.
As a small, community-focused business, our reputation is of utmost importance to us. While we acknowledge that no one is perfect, we have fulfilled our commitments as promised. We have attempted to reach out to you and will continue to do so, as maintaining our integrity and trust within the community is paramount.
Best regards,
Leighton Haselgrove
2024.08.05
Could not be more pleased with Martin and Nick, the technicians sent out by Honest Guys to clean our HVAC ducts. Professional, courtesy and thorough. Have already recommended Honest Guys to our neighbors.
Thank you so much for your kind words! We're thrilled to hear that Martin and Nick provided you with excellent service. Your recommendation means a lot to us, and we're grateful for your support. If you need anything else in the future, don't hesitate to reach out!
Laura Smith
2024.08.04
Great service - came on time and the job was performed well! Would highly recommend !
Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our service. We look forward to serving you again in the future!
Angie Cusick
2024.07.26
Martin was great! He was very thorough and professional. He explained his process and took photos to show me the issues. I will definitely call the Honest Guys again!
Thank you so much for your positive feedback! We're thrilled to hear that Martin provided you with thorough and professional service. It's great to know that the explanations and photos were helpful. We look forward to assisting you again in the future. Thanks for choosing the Honest Guys!
Ramji Srinivasan
2024.07.12
Excellent service by Mr. Vaughan who went beyond to help me on hvac filter change along with dryer vent cleaning
Thank you for your review! We're thrilled to hear about your positive experience with Mr. Vaughan. It's great to know he went above and beyond to assist you with your HVAC filter change and dryer vent cleaning. We appreciate your feedback and look forward to serving you again!
zachary goldasich
2024.07.01
Martin did an excellent job cleaning my dryer duct. I was having problems with error codes from my dryer about poor airflow and wanted to make sure the venting inside the walls was clean. Very personable, was able to fit me in ahead of schedule since they were running ahead, reasonably priced. He explained everything to me as the work was being done. I had no idea where exactly the dryer ducting ran to or the last time it was cleaned and they were able to work with me no problem. Easy recommend.
Thank you so much for your kind review! I'm glad to hear that Martin was able to help resolve the issues with your dryer and that you found the service to be personable and reasonably priced. We always aim to provide thorough explanations and accommodate our clients' schedules. Your recommendation means a lot to us!
Iinda Johnston
2024.06.25
I was very satisfied with the cleaning of my dryer vent. It sorely needed it!!!
Thank you for your feedback! We're glad to hear that you were very satisfied with the cleaning of your dryer vent. If you need any other services in the future, don't hesitate to reach out.
Rox S
2024.06.18
Martin and Vaughn who work at my house, did an excellent Duct work , dryer, vents cleaning , sanatize and change the filter.
They were prompt, efficient, friendly and clean work.
They also inform me what is going to be done and show pictures before and after.
Thank you all and I will sure hire and refer them again.
Rox, Thank you for your kind words!
We're thrilled to hear that Martin and Vaughn provided excellent service for your duct work, dryer, and vents cleaning, as well as sanitizing and filter changes. It's great to know they were prompt, efficient, friendly, and ensured cleanliness throughout the job. We appreciate your feedback about their clear communication and the before-and-after pictures. We look forward to serving you again and are grateful for any referrals you send our way!
Donna Burns
2024.06.11
Not knowing what to expect how the vent cleaning process works, The Honest Guys techican Martin, that arrived at my home was very informative about the process. I asked a lot of questions and he answered in terminology that I understood. Thank you Martin for your professionalism. I would recommend The Honest Guys and ask for Martin, the technician.
Thank you for your feedback! We're thrilled to hear about your positive experience with our technician, Martin. It's great to know he provided clear and informative answers to all your questions. Your recommendation means a lot to us. We'll be sure to pass along your kind words to Martin. Thanks again for choosing The Honest Guys!
Dave Hegg
2024.04.30
Thank you for your review it is greatly appreciated.
Marianna K
2024.04.25
Exceptional Service from Martin at HonestGuys Air Duct Cleaning!
I recently had the pleasure of using HonestGuys Air Duct Cleaning for the first time, and I must say, the experience exceeded all my expectations. Martin, the technician who serviced my home, deserves special recognition for his outstanding professionalism and expertise.
From the moment Martin arrived, he exuded a friendly and courteous demeanor, putting me at ease immediately. His attention to detail was remarkable; he thoroughly explained the entire process, patiently addressing all my questions and concerns. It was evident that Martin takes great pride in his work and genuinely cares about providing top-notch service to his customers.
Throughout the cleaning process, Martin demonstrated an impressive level of skill and efficiency. He worked diligently to ensure every nook and cranny of my air duct system was meticulously cleaned, leaving no trace of dust or debris behind. Not only did he improve the air quality in my home, but he also went above and beyond to optimize the efficiency of my HVAC system, ultimately saving me money on energy bills.
What truly sets Martin apart is his unwavering commitment to customer satisfaction. He took the time to educate me on proper maintenance techniques and offered valuable tips to keep my air ducts clean and functioning optimally in the future. His dedication to providing exceptional service was evident throughout the entire process, and I couldn't be more grateful for his hard work and dedication.
In conclusion, I wholeheartedly recommend HonestGuys Air Duct Cleaning, especially if you have the opportunity to work with Martin. His professionalism, expertise, and genuine care for his customers truly set him apart. Thank you, Martin, for going above and beyond to ensure a positive experience. You've earned a customer for life!
Thank you so much for sharing your exceptional experience with Honest Guys! We're thrilled to hear that Martin delivered outstanding service, exceeding your expectations with his professionalism, expertise, and genuine care.
Your satisfaction is our top priority, and we're grateful for your recommendation. We'll be sure to pass along your kind words to Martin.
We look forward to serving you again in the
future!
Khadijah Crittenden
2024.03.21
Khadijah,
Thank you so much for your review! It is greatly appreciated.
Mackenzie Lucas
2024.03.19
Amazing service !
Mackenzie,
Thank you for your review. We appreciate your business.