The Maid Squad Reviews

Summary: Maria did a great job cleaning our place. She was kind and communicative, deserving of 4-4.5 stars for her service. The people at the HQ I worked with were disappointing to the point where I'd rather just go with a different company.

Pros:
Maria was lovely and I enjoyed having her in my home
Maria finished earlier than expected with a good quality clean

Cons:
Booking Inefficiencies: I booked a move out clean on Feb 19th for cleaning on Feb 21st. Via email, it was confirmed and I was provided a last reminder on Feb 20th. On the same day, I received the following text messages asking to complete signing (why wasn't this a part of the booking process) and told of different options where I asked for two cleaners for a faster job time.
Maid Squad (MS) Thank you for booking with The Maid Squad. The total for your booking is $411 for 1 cleaner for 7hrs or 2 cleaners for 3.5hrs of move-in/out cleaning. In case you want the cleaner to extend, the rate is $50 per hour per cleaner.
Also, Kindly read & fill out the cleaning service agreement on the link below to confirm the appointment. Once done click submit and update us. Thank you!
Me: Thank you. Is there a way to request the two cleaners and faster turnaround time?
Cleaning service agreement is read and signed
MS: Yes, we can send 2 cleaners Thank you, I'll add it on the notes.

Last Minute Cancellation: The job was supposed to start between 8-10am, but at 7:04am on Friday, I received text messages cancelling the job after I took the day off work. From the last reminder email they sent, I would have been charged over $200 for cancelling 5pm the day before or later, but they only offered me $11 claiming it was already discounted...when I specifically received NO discounts on booking because I didn't ask for their subscription service.
Last Reminder Email on Thursday: "If you need to make any further changes or cancel your booking please do so by 5PM the day before service to avoid a 50.00% late-cancellation fee."

Text Message Exchange on Friday at 7:04am (1 hour before job):
MS: Hey! Our team of 2 cleaners can't make it today because there's an emergency that came up. Is it okay if they will come tomorrow morning?
Me: Oh no, I just got here...is it possible for one person for the 7 hours?
MS: We can send 1 cleaner today. Let me just contact our other cleaners
Text Message Exchange on Friday 8:24am-
MS: Hey, we found a cleaner that can do the job today
I then confirmed that it was going to be a single cleaner for 7 hours rather than the promised two cleaner team for 3.5 hours and confirmed that the cleaner would arrive by the job start time before 10am.
Me: As I planned my day around a 3.5 hour cleaning time with two people and it is now one person for 7 hours, is there any plan to adjust the cost?
MS: Yes, we can do $400
She's just stuck in a traffic
Me: You can only take off $11 when if I cancelled I would be charged 50%?
Is it normal that your company tries to cancel jobs the hour before a start time?
The price that we offered you was already discounted. Even if we will be sending 1 cleaner, she still has to work for 7 Hours

Minor Cleaning Issues: These small issues were not pressing enough for me to deal with the disappointing customer service I received from HQ.

Super strong scent: At final inspection at the end of the day, I thought the smell was just because everything was drying, the next day, it was so strong that it gave us headaches.

Floors: During the inspection, I was told that the floors were still wet so I assumed they would dry fine. The next day, it seems that the cleaner was so potent and sticky that we needed to mop again.

They have good cleaners, but at this point, I'd rather have a trustworthy company to work with in the future. They charge customers 50% for last minute cancellations, but expect you to just eat the time and money when they cancel and change on you. From my interactions, it seems that last minute cancellations are pretty common, so I will personally avoid them in the future.

Angel was professional, left the unit fresh and shining. Her deep cleaning made me feel good about guests staying over in a clean sanitized room.

My Husband and I have an Airbnb in Santa Monica, and we used The Maid Squad for our first clean-out. We are beyond thrilled with the results! While the cost was a little more than we expected, the exceptional service made it totally worth it. They’ve definitely become our go-to cleaning service from now on!

Sandra did a great job on the move out clean I needed for my apartment! And thanks for the Maid Squad on scheduling me in with only a couple of days of notice.

Erika was excellent, thorough, and expedient.

The cleaners themselves were very very nice, they don’t deserve what a bad management job that happened. I worked in service and I know most bad reviews are because people pay for the least amount of service and expect the most. And i think most are unfair reviews. I paid $630 for a post construction cleaning. A huge amount of money I don’t really have but I believe in fair wages and I knew this was a big job. I talked with the manager extensively before. I attached the photo of the services from their website AND I paid add ons to do inside cabinets (of a tiny kitchen) and windows. They didn’t even swifter the entire house. They didn’t scrub the shower. They were so nice but management didn’t train them on what a post construction job means. Then management says well we gave you extra time, post construction is very messy. Which I get! It’s why I booked a post construction not a regular clean!!!! I cleaned up bigger messes before starting to take pictures because I needed a clean house. Please go anywhere else truly this was a nightmare. I’m out so much money and my house is still disgusting

I have a mixed experiences. Our job is never finished and we aren’t terribly dirty people. Our lady is very sweet and works hard but the company isn’t really communicative and really should send 2 people. We may have to look for another agency

Great service as always! Alexa was courteous, efficient, and did a great job, even with the time change. Highly recommended!

Very happy with the cleaning service! Dolores was prompt, friendly, and did an excellent job. Looking forward to next month!

Booked a cleaning service days in advance. The day of (Monday) I waited for the cleaner to show up (I delayed going to work in order to let her in my house) she never showed and I never got a call that she wasn’t coming. When I called to ask where she was I was told they couldn’t get ahold of her and when I asked if I could get a replacement that day they said they could only get me someone on Wednesday. So I told them just cancel and issue my refund because I needed a cleaner that day. When I got off the phone they charged my card twice at 195 each charge, even though no one showed up. I called and they were able to reverse one charge but not the other. It’s now Thursday and I still haven’t received a refund yet and when I called they just tell me they will look into it. BEWARE. DO NOT BOOK WITH THIS COMPANY!!!

Erica arrived and got busy doing her thing she was fast and efficient, I will definitely be needing Erica help again! She brought my cluttered room back to life!😎 I'm so thankful 🙏 for the maid squad💙💯 Big Shout Out For Erica! Thank you...

Cynthia was extremely cooperative and did an excellent job of cleaning. She has a nice proper personality.

Cleaner Maquia cleaned my house today and it was the best cleaning experience I’ve had. She was punctual and took initiative and cleaned items and crevices I hadn’t even thought about. Great personality and vibe.

Awesome service Maria

Maria did a really nice job of cleaning the apartment. She mentioned it was her off day. Much appreciated!!