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The Maid Squad

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The Maid Squad Reviews

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4.1
168 reviews Verified
The Maid Squad

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Reviews ( 153 ) 4.1

Thiago De Sousa Burgani
Thiago De Sousa Burgani
2025.01.04
Sandra did a great job on the move out clean I needed for my apartment! And thanks for the Maid Squad on scheduling me in with only a couple of days of notice.
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Stuart Goldurs
Stuart Goldurs
2024.12.17
Erika was excellent, thorough, and expedient.
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Clare Schneider
Clare Schneider
2024.12.11
The cleaners themselves were very very nice, they don’t deserve what a bad management job that happened. I worked in service and I know most bad reviews are because people pay for the least amount of service and expect the most. And i think most are unfair reviews. I paid $630 for a post construction cleaning. A huge amount of money I don’t really have but I believe in fair wages and I knew this was a big job. I talked with the manager extensively before. I attached the photo of the services from their website AND I paid add ons to do inside cabinets (of a tiny kitchen) and windows. They didn’t even swifter the entire house. They didn’t scrub the shower. They were so nice but management didn’t train them on what a post construction job means. Then management says well we gave you extra time, post construction is very messy. Which I get! It’s why I booked a post construction not a regular clean!!!! I cleaned up bigger messes before starting to take pictures because I needed a clean house. Please go anywhere else truly this was a nightmare. I’m out so much money and my house is still disgusting
The cleaners themselves were very very nice, they don’t deserve what a bad management job that happened. I worked in service and I know most bad reviews are because people pay for the least amount of service and expect the most. And i think most are unfair reviews. I paid $630 for a post construction cleaning. A huge amount of money I don’t really have but I believe in fair wages and I knew this was a big job. I talked with the manager extensively before. I attached the photo of the services from their website AND I paid add ons to do inside cabinets (of a tiny kitchen) and windows. They didn’t even swifter the entire house. They didn’t scrub the shower. They were so nice but management didn’t train them on what a post construction job means. Then management says well we gave you extra time, post construction is very messy. Which I get! It’s why I booked a post construction not a regular clean!!!! I cleaned up bigger messes before starting to take pictures because I needed a clean house. Please go anywhere else truly this was a nightmare. I’m out so much money and my house is still disgusting The cleaners themselves were very very nice, they don’t deserve what a bad management job that happened. I worked in service and I know most bad reviews are because people pay for the least amount of service and expect the most. And i think most are unfair reviews. I paid $630 for a post construction cleaning. A huge amount of money I don’t really have but I believe in fair wages and I knew this was a big job. I talked with the manager extensively before. I attached the photo of the services from their website AND I paid add ons to do inside cabinets (of a tiny kitchen) and windows. They didn’t even swifter the entire house. They didn’t scrub the shower. They were so nice but management didn’t train them on what a post construction job means. Then management says well we gave you extra time, post construction is very messy. Which I get! It’s why I booked a post construction not a regular clean!!!! I cleaned up bigger messes before starting to take pictures because I needed a clean house. Please go anywhere else truly this was a nightmare. I’m out so much money and my house is still disgusting The cleaners themselves were very very nice, they don’t deserve what a bad management job that happened. I worked in service and I know most bad reviews are because people pay for the least amount of service and expect the most. And i think most are unfair reviews. I paid $630 for a post construction cleaning. A huge amount of money I don’t really have but I believe in fair wages and I knew this was a big job. I talked with the manager extensively before. I attached the photo of the services from their website AND I paid add ons to do inside cabinets (of a tiny kitchen) and windows. They didn’t even swifter the entire house. They didn’t scrub the shower. They were so nice but management didn’t train them on what a post construction job means. Then management says well we gave you extra time, post construction is very messy. Which I get! It’s why I booked a post construction not a regular clean!!!! I cleaned up bigger messes before starting to take pictures because I needed a clean house. Please go anywhere else truly this was a nightmare. I’m out so much money and my house is still disgusting The cleaners themselves were very very nice, they don’t deserve what a bad management job that happened. I worked in service and I know most bad reviews are because people pay for the least amount of service and expect the most. And i think most are unfair reviews. I paid $630 for a post construction cleaning. A huge amount of money I don’t really have but I believe in fair wages and I knew this was a big job. I talked with the manager extensively before. I attached the photo of the services from their website AND I paid add ons to do inside cabinets (of a tiny kitchen) and windows. They didn’t even swifter the entire house. They didn’t scrub the shower. They were so nice but management didn’t train them on what a post construction job means. Then management says well we gave you extra time, post construction is very messy. Which I get! It’s why I booked a post construction not a regular clean!!!! I cleaned up bigger messes before starting to take pictures because I needed a clean house. Please go anywhere else truly this was a nightmare. I’m out so much money and my house is still disgusting The cleaners themselves were very very nice, they don’t deserve what a bad management job that happened. I worked in service and I know most bad reviews are because people pay for the least amount of service and expect the most. And i think most are unfair reviews. I paid $630 for a post construction cleaning. A huge amount of money I don’t really have but I believe in fair wages and I knew this was a big job. I talked with the manager extensively before. I attached the photo of the services from their website AND I paid add ons to do inside cabinets (of a tiny kitchen) and windows. They didn’t even swifter the entire house. They didn’t scrub the shower. They were so nice but management didn’t train them on what a post construction job means. Then management says well we gave you extra time, post construction is very messy. Which I get! It’s why I booked a post construction not a regular clean!!!! I cleaned up bigger messes before starting to take pictures because I needed a clean house. Please go anywhere else truly this was a nightmare. I’m out so much money and my house is still disgusting The cleaners themselves were very very nice, they don’t deserve what a bad management job that happened. I worked in service and I know most bad reviews are because people pay for the least amount of service and expect the most. And i think most are unfair reviews. I paid $630 for a post construction cleaning. A huge amount of money I don’t really have but I believe in fair wages and I knew this was a big job. I talked with the manager extensively before. I attached the photo of the services from their website AND I paid add ons to do inside cabinets (of a tiny kitchen) and windows. They didn’t even swifter the entire house. They didn’t scrub the shower. They were so nice but management didn’t train them on what a post construction job means. Then management says well we gave you extra time, post construction is very messy. Which I get! It’s why I booked a post construction not a regular clean!!!! I cleaned up bigger messes before starting to take pictures because I needed a clean house. Please go anywhere else truly this was a nightmare. I’m out so much money and my house is still disgusting The cleaners themselves were very very nice, they don’t deserve what a bad management job that happened. I worked in service and I know most bad reviews are because people pay for the least amount of service and expect the most. And i think most are unfair reviews. I paid $630 for a post construction cleaning. A huge amount of money I don’t really have but I believe in fair wages and I knew this was a big job. I talked with the manager extensively before. I attached the photo of the services from their website AND I paid add ons to do inside cabinets (of a tiny kitchen) and windows. They didn’t even swifter the entire house. They didn’t scrub the shower. They were so nice but management didn’t train them on what a post construction job means. Then management says well we gave you extra time, post construction is very messy. Which I get! It’s why I booked a post construction not a regular clean!!!! I cleaned up bigger messes before starting to take pictures because I needed a clean house. Please go anywhere else truly this was a nightmare. I’m out so much money and my house is still disgusting The cleaners themselves were very very nice, they don’t deserve what a bad management job that happened. I worked in service and I know most bad reviews are because people pay for the least amount of service and expect the most. And i think most are unfair reviews. I paid $630 for a post construction cleaning. A huge amount of money I don’t really have but I believe in fair wages and I knew this was a big job. I talked with the manager extensively before. I attached the photo of the services from their website AND I paid add ons to do inside cabinets (of a tiny kitchen) and windows. They didn’t even swifter the entire house. They didn’t scrub the shower. They were so nice but management didn’t train them on what a post construction job means. Then management says well we gave you extra time, post construction is very messy. Which I get! It’s why I booked a post construction not a regular clean!!!! I cleaned up bigger messes before starting to take pictures because I needed a clean house. Please go anywhere else truly this was a nightmare. I’m out so much money and my house is still disgusting
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Devin Adams
Devin Adams
2024.12.08
I have a mixed experiences. Our job is never finished and we aren’t terribly dirty people. Our lady is very sweet and works hard but the company isn’t really communicative and really should send 2 people. We may have to look for another agency
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Roo Sniper
Roo Sniper
2024.12.05
Great service as always! Alexa was courteous, efficient, and did a great job, even with the time change. Highly recommended!
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Jack Jack
Jack Jack
2024.12.05
Very happy with the cleaning service! Dolores was prompt, friendly, and did an excellent job. Looking forward to next month!
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Angie Tafua
Angie Tafua
2024.12.05
Booked a cleaning service days in advance. The day of (Monday) I waited for the cleaner to show up (I delayed going to work in order to let her in my house) she never showed and I never got a call that she wasn’t coming. When I called to ask where she was I was told they couldn’t get ahold of her and when I asked if I could get a replacement that day they said they could only get me someone on Wednesday. So I told them just cancel and issue my refund because I needed a cleaner that day. When I got off the phone they charged my card twice at 195 each charge, even though no one showed up. I called and they were able to reverse one charge but not the other. It’s now Thursday and I still haven’t received a refund yet and when I called they just tell me they will look into it. BEWARE. DO NOT BOOK WITH THIS COMPANY!!!
Booked a cleaning service days in advance. The day of (Monday) I waited for the cleaner to show up (I delayed going to work in order to let her in my house) she never showed and I never got a call that she wasn’t coming. When I called to ask where she was I was told they couldn’t get ahold of her and when I asked if I could get a replacement that day they said they could only get me someone on Wednesday. So I told them just cancel and issue my refund because I needed a cleaner that day. When I got off the phone they charged my card twice at 195 each charge, even though no one showed up. I called and they were able to reverse one charge but not the other. It’s now Thursday and I still haven’t received a refund yet and when I called they just tell me they will look into it. BEWARE. DO NOT BOOK WITH THIS COMPANY!!!
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Angie T.
Angie T.
2024.12.05
Verified
Stop charging customers when your cleaning service doesn't show up. I was charged Monday and the cleaner never showed and it's now Thursday and I still haven't received my refund
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Reply from The Maid Squad 2024.12.05
Hi Angie, Thank you for your feedback, and I’m truly sorry to hear about your experience with The Maid Squad. We always aim to provide exceptional service, and I regret that we did not meet your expectations in this instance. Unfortunately, the cleaner assigned to your appointment was unable to make it due to illness, and as we were fully booked, we couldn’t find a replacement in time. I understand how frustrating it must have been for you to wait for a service that ultimately did not take place. Regarding the charges on your card, I want to clarify that we canceled the hold on our end and never processed any charges. It shows on our system that the hold was voided. The funds may still appear as pending because your bank needs to release the hold, and unfortunately, we have no control over how long that process takes. I recommend reaching out to your bank for further assistance on this matter. We appreciate your understanding, and if there’s anything we can do to assist you further, please don’t hesitate to reach out. Thank you for giving us the opportunity to address your concerns, and we hope to serve you better in the future. Thanks, The Maid Squad Team
George Sagadencky
George Sagadencky
2024.12.04
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Molly Dunphy
Molly Dunphy
2024.12.03
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Donna Adams
Donna Adams
2024.10.19
Erica arrived and got busy doing her thing she was fast and efficient, I will definitely be needing Erica help again! She brought my cluttered room back to life!😎 I'm so thankful 🙏 for the maid squad💙💯 Big Shout Out For Erica! Thank you...
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RoseAnn Frazee
RoseAnn Frazee
2024.10.11
Cynthia was extremely cooperative and did an excellent job of cleaning. She has a nice proper personality.
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Stacy Hundley
Stacy Hundley
2024.09.20
Cleaner Maquia cleaned my house today and it was the best cleaning experience I’ve had. She was punctual and took initiative and cleaned items and crevices I hadn’t even thought about. Great personality and vibe.
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life with tracyy
life with tracyy
2024.09.18
Awesome service Maria
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Reply from The Maid Squad 2024.08.26
Thank you, Tracy! We're thrilled to hear you enjoyed your experience. Your support means a lot to us!
Dwight Choyce
Dwight Choyce
2024.09.02
Maria did a really nice job of cleaning the apartment. She mentioned it was her off day. Much appreciated!!
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Reply from The Maid Squad 2023.02.10
Thank you for the review!
Quincy Newell
Quincy Newell
2024.08.31
Great experience working with Neyrodi. Very personable and professional. She did a thorough job and was sure to ask us what we wanted and followed up to make sure that it was done to our satisfaction. Look forward to having her come back.
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Colin Johnson
Colin Johnson
2024.08.10
Very friendly and communicative team! Erika always goes the extra mile to ensure our needs are met. She is very dependable and I definitely recommend Maid Squad’s cleaning services!
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Reply from The Maid Squad 2024.06.04
Thank you so much, Colin! We're thrilled to hear you had a great experience.
David Lampson
David Lampson
2024.08.07
I’ve had two good experiences with this service. On time, they communicate well, professional, and good cleaning.
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Reply from The Maid Squad 2023.12.22
Dear David, We appreciate your positive feedback! We're thrilled you had a great experience with our service. Thank you for choosing us.
Lisa Opsahl
Lisa Opsahl
2024.07.31
Erika was amazing! She went above and beyond cleaning my home. She even vacuumed under my couch cushions! I’d recommend her to anyone who’s looking for a friendly, efficient and experienced cleaner.
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Reply from The Maid Squad 2024.08.02
Thank you, Lisa! We’re thrilled to hear Erika exceeded your expectations. Your recommendation means a lot to us.
Marc Norelli
Marc Norelli
2024.07.25
Erika is very good. Fast and through. She can get things clean we didn’t think were possible . Also very important she listens to what the clients needs.
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Reply from The Maid Squad 2024.07.23
Thank you for your fantastic review, Marc! We're thrilled to hear you're happy with our service.