REDX Reviews

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False Advertising Redx advertised that they provide accurate contact information for Expired and Pre-foreclosure leads. The contact information I received for leads was inaccurate. I called over 50 numbers and they were either a wrong number or disconnected. I received leads with all phone numbers marked as DNC and no email address. Redx advertised that they scrub the MLS to provide me with leads that are not active and on the market. I received leads whose property was actively listed on the market and that were already working with an agent. This is not the service that was advertised and it is not the service that the sales person that I spoke with over the phone told me that I would receive. Not good service at all.

Date of experience: 23 September, 2024

The ellusive MLS Specialist & the RedX Customer Service Nightmare! Beware: RedX Customer Service Nightmare! As a RedX subscriber since November, I've endured over 15 frustrating customer service calls, each promising resolution but delivering nothing. Despite repeated assurances that the "MLS Specialist" was on the case, my issues persist, neglected since November. Not once has there been proactive outreach or effort to engage with my local MLS department. Requests to speak with this elusive specialist have gone unanswered, leaving me stranded in a cycle of broken promises and wasted time. Save yourself the agony and steer clear of RedX. Their empty promises and lackluster support are a disservice to hardworking real estate professionals. Also, Avoid the hours wasted watching ineffective cold-calling tutorials – they're more interested in chatting with a facade, videos designed to showcase the success of privileged realtors while duping others into paying for coaching through their Youtube channels. It's time to demand better from RedX or find a service provider that values your time and business.

Billing Issue & Poor customer servide I've been using RedX for about 5 years and I'm totally disappointed in the sales rep, the service and response I received from their billing department. I was lied to by the sales rep to get me to sign up and within 3 hours of signing up, I reached out to modify my account and the sale rep told me that there was nothing he could do. I called billing and I was told that there are no managers available to speak to and that they were not able to get anyone to help me address my concern. I will be filing a complaint with the department of Consumer Protection as I was taken advantage of just so the sales rep can make a commission.

Violating MLS Rules The salesperson never told me that I’d have to share my MLS login and password. This is a $1000 fine and 30 day suspension from my Association if I do this. I signed up just 3 days ago and RedX is refusing to give me a refund of $259 even though the product was not accurately explained to me. I have not used the product at all in the 3 days since signing up, but they still refuse a refund.

Sells inaccurate and illegal numbers - AVOID AT ALL COST I have never owned a home and I am on the DNC list. Recently, RedX has sold my number to various relators to try to help me sell my non-existent home. I've contacted RedX to have them remove my number from their list, but I'm still being flooded with calls from people they've already sold my number to. They never should have had my number in their database to begin with. They are selling inaccurate information and setting up their customer's for lawsuits by including DNC list individuals.