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Two Men and a Truck Moving and Storage

twomenandatruck.com/movers/mi/grand-rapids/north

Two Men and a Truck Moving and Storage Reviews

EXCELLENT rating
4.7
378 reviews Verified
Two Men and a Truck Moving and Storage
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Reviews ( 378 ) 4.7

Brenda Vanderlaan
Brenda Vanderlaan
2024.12.14
I was not going to leave a bad review because they took money off my bill for all the damage and said somebody would be getting a hold of me to fix some of the damage they caused, but nobody ever contacted me. I bought a new $600 birdcage last February and they broke two of the wheels off it and mangled the seed guard, they broke my entertainment center, they could not figure out how to put my bed back together, later I found one of the reinforcement parts hidden underneath the bed. The bed also had an adjustable base with a massager that no longer works And there was a good size gouge on the side of the bed. I had a bookcase that has large scratches all up and down one side of it, A Steel cabinet that was in my garage had a big dent in the bottom of it and my large dresser was tipped over with everything spilling out of it and in one small top drawer, I kept important papers and checks, I also had a $200 gift card in there that was given to me when I recently retired and that came up missing. They took forever. I was told it was two trainees working together, can’t say for sure if that is true. They were gonna charge me almost double than my estimate because it took them so long. This business is also not BBB accredited. Horrible experience with them all the way around. Wish I could’ve posted pictures here.
Reply from Two Men and a Truck Moving and Storage 2024.12.20
Brenda, with a 98% referral rating, we can assure you this is not the norm for us here at TWO MEN AND A TRUCK®. We take full responsibility for dropping the ball with our communication. Our management team has already reached out to our repair vendor to remedy the situation and they will be reaching out to you to discuss these concerns and work to a conclusion together. We also want to assure you that there were no trainees on this move, but the mover has since been terminated. If there is anything you need in the meantime, please do not hesitate to reach out to us.
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Douglas Powers
Douglas Powers
2024.11.04
They didn't have the right tools for the job. They asked to borrow mine, and the ones they didn't borrow caused them to take way longer to disassemble and reassemble the furniture than the previous company I hired. They damaged the furniture then stated it couldn't be them because it was in the truck tight (they didn't put protective covering over the bookcase, and there were no blemishes on it before now chips). We removed multiple items from their workload, but had to pay the high end of the estimate because it took them so long due to not having proper tools. Please equip your staff with the proper tools, so customers are not paying excess man hours.
Reply from Two Men and a Truck Moving and Storage 2024.11.13
Douglas, this is definitely unacceptable, no disagreement there. We always aim to provide 5 star service and that is definitely not what you received. You can rest assured that we have spoken with the team that completed your move and taken the appropriate actions to ensure this level of service does not continue. If there are any more details you would like to share, please feel free to reach out. Thank you for the honest feedback. Again, we sincerely apologize for your experience!
Michelle Louters
Michelle Louters
2024.10.12
Had the best experience with Brandon, Nick G, Kavari and Cam. They moved fast, were efficient and super kind and helpful! Use them - they’re good!
Reply from Two Men and a Truck Moving and Storage 2024.10.22
Thank you for your positive feedback, Michelle! As a local moving company, we're committed to serving our community with the best possible service. We're glad we could make your move a success!
Linda VanDenBrink
Linda VanDenBrink
2024.10.11
We had a great team help with the moving process!! Gavin and Parker packed the boxes on day one and Jackson, Luke, Bill, and Braxton on day two to load the trucks. They worked well together and you could tell the we’re having fun. They were done earlier than expected and problem solved well on a few of the big items. Would definitely hire them again.
Reply from Two Men and a Truck Moving and Storage 2024.10.22
We understand that moving is no small task, and we're thrilled to hear that our team could make your experience a positive one. Your kind words have been shared with the entire crew, and it's a great motivation for us to keep delivering top-notch service. Wishing you all the best in your new space, and thank you again for taking the time to share your positive experience, Linda!
Luna Harris
Luna Harris
2024.10.04
Bryce & Isais were professional, efficient, attentive to detail and very friendly. They moved a resident to one of our new houses, handled the residents belongings and our homes with the utmost care. These men were great to work with, friendly, fast and very affordable. I was extremely satisfied with the moving team & highly recommend them. Thank you again!
Reply from Two Men and a Truck Moving and Storage 2024.10.08
We're delighted to hear that you were satisfied with your move, Luna! Our team works hard to provide excellent service, and it's wonderful to know it made a difference for you. Thanks for choosing Two Men and a Truck!
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Laura Slade
Laura Slade
2024.08.05
Quick, reliable and professional. I would definitely recommend. RJ and Gavin were incredible and courteous.
Reply from Two Men and a Truck Moving and Storage 2024.08.09
Wow, thank you so much for the fantastic review Laura! We're thrilled that you had a great moving experience with TWO MEN AND A TRUCK. Your satisfaction means the world to us, and we're always here to help with any future moves or needs you may have. Cheers to new beginnings in your new space!
Danielle Browning
Danielle Browning
2024.07.10
Everyone at two men and a truck truly puts your mind at ease. Tammy, Kristin, and Courtney were all wonderful when I needed to set up my move and had multiple follow-up questions. The day of my move Cameron and Brandon gave me a call when they were on their way and answered any questions I had. They were kind, polite, and packed up in a matter of minutes! After my move, I had some more questions so I called and left a message for Caleb. In no time he gave me a call back and clarified all my concerns! I will be using two men and a truck again!
Reply from Two Men and a Truck Moving and Storage 2024.07.10
Danielle, your positive review serves as a testament to the hard work and commitment of our team. We will be sure to pass along your compliments to the move team who assisted you. Customer satisfaction is at the core of everything we do, and your feedback inspires us to continuously strive for excellence. Thank you for choosing TWO MEN AND A TRUCK!
Jacob Vorachek
Jacob Vorachek
2024.07.02
The guys Ethan and Jayden did a great job moving us into our new place. We are so thankful.
Reply from Two Men and a Truck Moving and Storage 2024.07.10
We're so glad to hear that you loved our service, Jacob! 🚚 Thank you for letting us be a part of your move, and if you ever need anything else, just give us a shout. Enjoy your new place!
Craig Stevens
Craig Stevens
2024.06.20
The guys were on time, professional, efficient, friendly, and above all very careful with every thing they moved! Great job and thank you.
Reply from Two Men and a Truck Moving and Storage 2024.06.25
We truly appreciate your kind words and the trust you placed in us for your move, Craig. If you ever need assistance with another move or have any other questions, please don't hesitate to reach out. We're here to help!
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A Thompson
A Thompson
2024.06.10
I enjoyed working Benji (who is very handsome & love his beard) & Griff (who has beautiful eyes). They were efficient & valued my input on how I wanted things to placed in my unit. I’ve had movers before, with a different company, who didn’t listen to how I wanted things setup so Benji & Griff were a breath of fresh air. FYI: they charge you for travel time, they are a bit expensive, but you definitely get what you pay for with Two Men & A Truck.
Reply from Two Men and a Truck Moving and Storage 2024.06.17
Your review fuels our motivation to continually enhance our services and exceed expectations. Your trust in us is the greatest reward, and we are genuinely grateful for your support, A!
Rachel Siebert
Rachel Siebert
2024.05.18
Master and Isaias provided exceptional service. Very timely and efficient in moving items from the truck to our storage area. Great experience and would recommend their services to family or friends.
Reply from Two Men and a Truck Moving and Storage 2024.05.20
We're over the moon that you loved our service, Rachel! 😊 Thank you for choosing Two Men and a Truck, and we're here anytime you need assistance in the future. Happy settling in!
Jesse Moran
Jesse Moran
2024.05.17
The two young gents that came to help us today were terrific. They were kind and had great attitudes and were fun to work with. They were efficient and did great work. Will use again!
Reply from Two Men and a Truck Moving and Storage 2024.05.20
Wow Jesse, thank you for the awesome 5-star review! We're so glad you had a great experience with TWO MEN AND A TRUCK. If you ever need anything else, just give us a shout. Have a fantastic day!
A McCarty
A McCarty
2024.05.01
Another smooth move! This time, Ethan and Jaydin did all the heavy lifting, and they were terrific. I highly recommended Two Men and a Truck.
Reply from Two Men and a Truck Moving and Storage 2024.05.01
Wow A! Thanks for the awesome review. We are so happy to hear that you keep having amazing experiences. Thanks for choosing TWO MEN AND A TRUCK!
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Lizzy Powers
Lizzy Powers
2024.04.14
Kyle and Josh were quick, thorough, careful and friendly. The manager, Jeremy, even stopped by to check on how things were going. I appreciated the communication a few days ahead to remind me of the timing and when the team was on the way. They made what could have been a very stressful day, a piece of cake! I will be recommending Two Men and a Truck to all my friends and family.
Reply from Two Men and a Truck Moving and Storage 2024.04.15
Wow, thank you so much for the fantastic review Lizzy! We're thrilled that you had a great moving experience with TWO MEN AND A TRUCK. Your satisfaction means the world to us, and we're always here to help with any future moves or needs you may have. Cheers to new beginnings in your new space!
jon and jane montgomery
jon and jane montgomery
2024.04.09
+1 (616) 358-20 Everything went extremely well! Jayden and Ethan were amazing! The care and professionalism was beyond our expectations. They both deserve a raise!
Reply from Two Men and a Truck Moving and Storage 2024.04.10
We understand that moving is no small feat, and it's our utmost priority to make it as stress-free as possible for our customers. Knowing that we succeeded in making your move a positive experience means the world to us. Thank you once again for choosing TWO MEN AND A TRUCK, jon!
Rachel Ohler
Rachel Ohler
2024.04.08
This is four months late but Shawn, Wes, and Jake were so helpful and quick with my move. One of them was a newbie if i recall but he was still quick and efficient. Actually, a manager showed up, probably to assess the new guy’s work, and even he helped carry things into the house. This was my third time moving with Two Men and a Truck and i think it’s safe to say there’ll be a fourth again someday. Thanks again!
Reply from Two Men and a Truck Moving and Storage 2024.04.08
Your review fuels our motivation to continually enhance our services and exceed expectations. Your trust in us is the greatest reward, and we are genuinely grateful for your support, Rachel!
Carol Belding
Carol Belding
2024.03.17
I needed movers to come and help me declutter a home for sale/rent. Cameron, Jack, and Jason came and were personable and fun. They got right to work, and were very careful. We have a boxed ping pong table in the basement that is extremely heavy, like 200 pounds heavy. I wanted it to go to our kid's house, and talked to them about arranging moving the table another time, because of its weight. While they were working, I ran out to do a quick errand, when I got back they showed me the ping pong table in the truck. I was thrilled. I have used Two Men and a Truck many times. They will always have my business.
Reply from Two Men and a Truck Moving and Storage 2024.03.19
We understand that moving is no small task, and we're thrilled to hear that our team could make your experience a positive one. Your kind words have been shared with the entire crew, and it's a great motivation for us to keep delivering top-notch service. Wishing you all the best in your new space, and thank you again for taking the time to share your positive experience, Carol!
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William Faber
William Faber
2024.01.21
Kyle and Jaydin came on time, worked hard, and did a very professional job. The price was reasonable, and I would definitely recommend 2 Men and a truck to anyone!
Reply from Two Men and a Truck Moving and Storage 2024.01.22
We appreciate your trust in us and your kind words, William! If you ever need assistance in the future or have any questions, feel free to reach out. We're here to help!
Jason Dieterman
Jason Dieterman
2023.12.21
They ruined my couch and life and nearly killed my dog
Reply from Two Men and a Truck Moving and Storage 2023.12.26
Jason- we are not aware of any of the claims you mentioned. We perform post-move calls the day after each move & were not made aware of any missteps. Please give our office a call at 616.647.4262 so we can discuss your concerns.
Donnie Brock
Donnie Brock
2023.12.11
Gavin Braxton awesome very happy for your service thank you very much you have a merry Christmas and a happy happy New Year I'm home
Reply from Two Men and a Truck Moving and Storage 2023.12.11
Donnie, thank you for your generous review and for choosing TWO MEN AND A TRUCK. We truly value your business and look forward to serving you again in the future!