%title%

%offer%

Reviews ( 376 ) 4.5

The Webnovate Group
The Webnovate Group
2024.09.03
Worst experience. Said their store was broken into and there’s nothing they can do. The guy there (Austin) said since my laptop was damaged beyond repair (which there’s no way of knowing) , they would be able to give me a damaged laptop which is beyond repair. Sounded sarcastic with 0 consideration. Great customer service
Reply from uBreakiFix 2024.09.03
Hello! Thank you so much for taking the time to share your feedback regarding our West Carmel location. I am truly sorry to hear about your unfortunate experience. It must have been incredibly frustrating to have your laptop damaged beyond repair, and it's disheartening that the staff member, Austin, seemed sarcastic and showed no consideration. This is definitely not the level of customer service we strive for. Please know that our team is fully committed to assisting you in any way we can. If you would like to discuss your experience further, please don't hesitate to reach out to us. We are here to help and would be more than happy to assist you!
Luke Mogan
Luke Mogan
2024.08.29
they helped me a lot with making sure my phone would properly charge
Reply from uBreakiFix 2024.08.29
Wow, thank you for your 5 star review, Luke Mogan! We're thrilled that you chose uBreakiFix by Asurion and that you had a great experience. We hope to see you again soon and please tell your friends and family about us. Thank you for your support!
Robert Zabel
Robert Zabel
2024.08.24
The desk technician was knowledgeable and courteous. I can’t say enough about how pleased I was with the experience. A+++ Thank You
Reply from uBreakiFix 2024.08.24
It was our pleasure to be there for your tech needs, Robert Zabel. We're lucky to have customers like you at uBreakiFix by Asurion!
Benjamin Anthony
Benjamin Anthony
2024.08.17
Reply from uBreakiFix 2024.08.17
Thank you for your 5 star rating, Benjamin Anthony! We're honored that you picked uBreakiFix by Asurion for your tech needs. We appreciate your trust –– please stop by again anytime for all yoru tech needs!
Aron Puck
Aron Puck
2024.08.14
Reply from uBreakiFix 2024.08.14
Wow, thank you for the 5 star rating! You made our day, Aron Puck. We are happy to have you as a loyal customer and we look forward to serving you again at uBreakiFix by Asurion.
Sadika Parkar
Sadika Parkar
2024.08.13
A very nice man helped us with fixing the sound on my phone. He even charge anything for a basic cleaning and explained all the issues going on!
Reply from uBreakiFix 2024.08.13
Wow, thank you for your 5 star review, Sadika Parkar! We're thrilled that you chose uBreakiFix by Asurion and that you had a great experience. We hope to see you again soon and please tell your friends and family about us. Thank you for your support!
Rafael Polidoro
Rafael Polidoro
2024.08.08
The Carmel one is great
Jack Hall
Jack Hall
2024.07.31
Brought my s22 ultra in for a severely cracked front and back screen, took a little extra time due to get back but it was still same day, and it was a pretty serious break. My phone feels brand new again, can't even tell it had ever been worked on.
Reply from uBreakiFix 2024.07.31
Thank you for sharing your kind words with our team, Jack Hall, and for choosing uBreakiFix by Asurion! We're here for all your tech repair needs anytime — and don't forget, we do cleanings too!
Logan Palmer
Logan Palmer
2024.07.29
No idea what number to call to get a hold of you guys, the number listed is disconnected.
Reply from uBreakiFix 2024.07.29
Hello Logan, Thank you for your review and also for bringing this to our attention. Sorry to hear that you were unable to reach our team in the store and we would be happy to provide you with store details, so you can speak with our store. To contact us please visit our website as we offer a live chat option, or you may email us at support@ubreakifix.com.
Jackson Fawbush
Jackson Fawbush
2024.07.27
This would be the second time using my Asurion cell phone insurance. I have nothing but great things to say. My experience both times were as good as I could ever expect. They took the time to explain what work had been done and how they did it. Thank you to Andrew C. North Michigan Rd. Store. Hopefully I won't need to go back to the store but if so this is the location I'll go back to.
Reply from uBreakiFix 2024.07.27
We appreciate the 5 star review, Jackson Fawbush! We hope you reach out to us again anytime you need a device cleaning or repair!
Viveca M
Viveca M
2024.07.23
Quick service and when we had an issue after the repair they repaired it again without any hassle!
Reply from uBreakiFix 2024.07.23
Thank you so much for sharing your positive experience with uBreakiFix by Asurion, Viveca M. We hope you reach out again for any tech repair or cleaning needs!
Ruochen Liao (Roger)
Ruochen Liao (Roger)
2024.07.13
My Pixel 8 developed the green line of death on the screen. After a chat with Google customer service, they sent me here. To be honest I haven't had a phone repair since the age of Nokia lol. They took care of it in 3 hours, no appointment needed, cost was covered by Google warranty. A completely smooth and painless experience!
Reply from uBreakiFix 2024.07.13
We're grateful for your 5 star review, Ruochen Liao! We're glad you visited uBreakiFix by Asurion and that you were satisfied with our service. We work hard to deliver fast and reliable repairs for your convenience. Please visit us again soon!
Patricia C
Patricia C
2024.06.28
Very friendly, very knowledgeable.
Reply from uBreakiFix 2024.06.28
We appreciate the 5 star review, Patricia C! We hope you reach out to us again anytime you need a device cleaning or repair!
Lisa Price Kuhn
Lisa Price Kuhn
2024.06.14
You guys did a great job! Very easy & problem was solved.
Reply from uBreakiFix 2024.06.14
We're so happy we met your expectations, Lisa Price Kuhn. We hope you reach out again for any tech repair and cleaning needs. We'd be honored to help!
Neil Johnston
Neil Johnston
2024.06.12
Very pleased with the service, Spencer and Andrew were both very helpful and very knowledgeable. Will never take my business anywhere else because of those 2.
Reply from uBreakiFix 2024.06.12
Wow, thank you for your 5 star review, Neil Johnston! We're thrilled that you chose uBreakiFix by Asurion and that you had a great experience. We hope to see you again soon and please tell your friends and family about us. Thank you for your support!
Renee Hamilton
Renee Hamilton
2024.06.10
These guys had great attitudes and my phone was completed before the estimated time!
Reply from uBreakiFix 2024.06.10
We are so glad that we were able to assist with your repair! Thank you so much for taking the time to leave us feedback, we love hearing from our customers about their experiences within our stores!
Alison Hettenbach
Alison Hettenbach
2024.05.25
Everything was so easy, staff was great.
Reply from uBreakiFix 2024.05.25
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
kimberly reed
kimberly reed
2024.05.22
Ultimately the repair was quick efficient and quality, however it got off to a rocky start. Nova, turned it around and I left with a smile on my face and a recommendation for social media.
Reply from uBreakiFix 2024.05.22
It’s great to hear that you had a positive experience with us. Next time you need a repair, come see us!
Tim Heath
Tim Heath
2024.05.14
Nova did a great job fixing my MacBook. I was in and out of the store in 10 minutes. Highly recommend!
Reply from uBreakiFix 2024.05.14
Thanks for choosing us for your repair needs. It was our pleasure to get you all fixed up. Let us know if we can be of any further assistance!
Trixie Shoulders
Trixie Shoulders
2024.05.11
Reply from uBreakiFix 2024.05.11
Thank you so much for the positive feedback! We are very glad that we were able to assist!