Syrup cafe Reviews 2024 | Trustindex.io

Daniele Caroppo

2024.12.12

Pessimo servizio, da evitare

Rebecca Graham

2024.12.04

Submitted a support ticket and had a response within minutes. A couple of quick emails later the issue was resolved by the customer service representative. I'm impressed by how quickly a real person was available to help, and how fast my issue was addressed.

Reply from Syrup cafe 2024.12.04

Thank you so much for your kind words! I am glad you had a good experience with our customer service. If you ever need further assistance, don't hesitate to reach out. We're here to help! Best regards, Cintia from Trustindex

Christina Dobrev

2024.11.24

Thank you, excellent platform

Reply from Syrup cafe 2024.11.25

Thank you for your feedback, Christina! I'm happy to hear you’re enjoying the platform. If you ever need assistance or have suggestions, feel free to reach out to us! Best regards, Viktoria Trustindex Support Team

Iustin Stan SEO

2024.11.15

I had a problem with transfering the Trustindex widget from another account. Cintia was verry suportive and assist me though the entire process. I highly recommend them. Thank you.

Reply from Syrup cafe 2024.11.25

Thank you so much for your kind review! We're glad Cintia could assist you with the transfer and make the process seamless. Your recommendation means a lot to us, and we’re here to help whenever you need. Best regards, Viktoria Trustindex Support Team

Michela Taylor

2024.11.12

Great place to consolidate business reviews, and top-notch support staff that answers questions quickly and easily. Thank you!

Reply from Syrup cafe 2024.11.12

Hi Michela, Thank you so much for the kind words! We appreciate it a lot. I'm glad to hear you're satisfied with our staff and services! We’re here anytime you need us, so feel free to reach out with any further questions if needed. Kind regards, Viktoria Trustindex Support Team

Terje Fevåg

2024.11.07

A fantastic review platform with excellent support. The tools are very user-friendly. Highly recommended!

Reply from Syrup cafe 2024.11.07

Thank you so much for your kind words Terje! We're happy to hear that you enjoy our services. It’s fantastic to know that Trustindex has been a valuable resource for you. If you ever need further assistance or have any suggestions, feel free to reach out! Best regards, Viktoria Trustindex Support Team

Martín Méndez Pasquali

2024.10.31

Excelente servicio, atención al cliente y plataforma de reseñas!

Reply from Syrup cafe 2024.11.01

Thank you so much for your kind words Martín! We are glad you find our services and customer support useful. Feel free to reach out to us anytime if needed. Have a lovely day! Best regards, Viktoria Trustindex Support Team

Jakob

2024.10.28

The system is not stable and experiences recurring problems. You often have to discover the problems yourself and notify support, which means that you have to explain the situation in detail so that they understand what is wrong. This means that it takes a long time to get the problems fixed.

Reply from Syrup cafe 2022.02.23

Hello Jakob, Yes, we had issues when we had moved the system into a bigger infrastructure. Luckily it is behind us... (not a few coffees have been drunk ...). The process could have been faster, but luckily visitors of your site didn’t notice anything about it because the website widgets remained available throughout. We are already working on the development of customer service, in 1-2 weeks we can provide help via chat, also. Thank you for your patience and we look forward to serving you.

Ellen Bresnahan

2024.10.22

I could not believe the level of service I got from Cintia at Trustindex as I worked on upgrading my website widget. She was so fast and helpful - down to showing me screenshots of my business page with the exact settings I needed to select. I'm so happy with Trustindex in general - it makes my online reviews so much easier for potential clients to see. Getting outstanding, personalized customer support for my small business was an unexpected bonus!

Reply from Syrup cafe 2024.10.23

Thank you, Ellen! We're thrilled to hear about your positive experience with Cintia and the benefits Trustindex brings to your business. We're committed to providing personalized support and making your online presence shine.

Mike Broeckaert

2024.10.22

fantastic support from Cintia, thank you!

Reply from Syrup cafe 2024.10.23

Mike, we're delighted to hear you had a great experience with Cintia's support. Your feedback is truly appreciated and encourages us to keep delivering our best.

Hans Poschart

2024.10.22

Instant help and good communication!

Reply from Syrup cafe 2024.10.22

Thanks, Hans! We're thrilled to hear that our team provided instant help and communicated effectively with you. Your satisfaction means a lot to us.

Dennis Verheule

2024.10.21

Prefect support, always there to help out

Reply from Syrup cafe 2024.10.21

Thank you for your kind words Dennis! We're glad our support team has been able to assist you. We're always here whenever you need help! Best regards, Viktoria Trustindex Support Team

charles fernandez

2024.10.16

Business continually spamming - not a great way to 'build trust' ?

Reply from Syrup cafe 2024.10.17

Hello Charles! Sorry to see you're not satisfied with our service! This issue is easy to solve: in case you don't need our newsletters, you can unsubscribe at the bottom of the email. If these emails are notification emails, you can block those in your Trustindex account, too. If you experience some other issue, let us know, otherwise please consider changing the review rating! We're here if you need any help! Trustindex Team

TGM EĞİTİM KURUMLARI

2024.10.11

I subscribed to Google SEO. I requested to cancel the subscription. They canceled my subscription. They issued a refund invoice, but they did not transfer the money I deposited, 23 dollars, to my account. Customer service doesn't even answer. I'm so sorry.

Reply from Syrup cafe 2024.10.14

Hi, We would like to clarify the situation regarding your refund request. Upon receiving your inquiry on October 10th., we processed the refund on that same day and informed you the same day. As we mentioned in our communication, refunds can take up to 5-10 business days to be processed by the bank. We responded promptly to all your inquiries and explained the timeline clearly. The delay is entirely on the banking side, which is beyond our control unfortunately. Please rest assured that we've done everything possible from our end. If you have further concerns, feel free to reach out to our team, and we'll be happy to assist. Thank you for your understanding! Trustindex Support Team

G M

2024.10.07

These guys are scam! They charged me and i requested the refund and as per their policy, the would refund it to me within 30 days but they are messing about and not refunding it to me. I will be escalating this as this is simply wrong!!! Response: I have contacted your customer services on numerous occasions, but have received nothing from them!!!

Reply from Syrup cafe 2024.10.08

Hi G M, We've checked the payment history in your account. You've disputed the payment on the 17th of September. Since you paid via Paypal, the dispute process went through their system. The paid amount was withdrawn from us and held on until the process ended. We did win the dispute on the 1st of October, however have sent it back to you today. Could you let us know the reason for dissatisfaction? Waiting for your response, Trustindex Support Team

Zsolt Vadon

2024.09.17

Perfect, we really love it!

Reply from Syrup cafe 2024.09.18

Thank you, Zsolt! We're thrilled to hear you love it. Your feedback inspires us to keep delivering the best.

Cabdixakiim Badri

2024.09.11

Reply from Syrup cafe 2024.10.07

Hi Cabdixakiim, thank you for your feedback. We're sorry to hear that your experience wasn't perfect. Please contact our customer service team so we can address any issues you experienced. Your satisfaction is important to us.

TEX SUN

2024.09.10

I would highly recommend that Tech Guy Jeff to help you with a computer issue! He fixed a very complex issue with my Mozilla Thnderbird outgoing email problem! He was very nice, honest, and you can tell he cares about his clients! Jeff has a lot of experience in the compter world and he is at the top of his game!

Reply from Syrup cafe 2024.10.07

Thank you, Tex, for your kind words about Jeff. We're thrilled to hear he provided you with outstanding support. Your recommendation means a lot to us and will surely motivate Jeff and our team to keep up the great work!

Herman Machine

2024.09.10

Bien pratique, assez bien pensé, mais un support (en version Premium) qui est assez laborieux (du genre où il faut réexpliquer plusieurs fois pour que les gens prennent la peine de lire jusqu'au bout ce que vous leur expliquez).

Reply from Syrup cafe 2024.09.10

We're sorry to hear about your experience. Since your review this had been resolved. You can leave a reply manually too. Could you check again? We'll be here if you need any help! Trustindex Team

Barry Mezei

2024.07.29

I love Trustindex! I initially purchased just for the Google widget, but the company keeps coming out with more and more useful products. Cintia, spent a lot of time with me, and was extremely helpful training me on various products. Keep up the great work!

Reply from Syrup cafe 2024.07.29

Thank you, Barry! I hope you continue having a good experience with review collection and management at Trustindex. 😊 I am happy to help and we are here if you need anything else. Cintia & The Trustindex Team

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Syrup cafe Reviews

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