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What customers say about Wellborn Cabinet, Inc.
Recent reviews
I feel like Mr Wellborn should have a plant in Auburn Al a daycare and all I bet it will blow up all on the news making headlines
Office cabinets do not fit file folders, had to remove all folders lables and write on folder. Also cupboards are too shallow to accept write pad so had to stand upright which takes up shelf space above.
The below review was posted to Wellborn’s last account in 2025 and removed when they apparently did a refresh some months ago. However, to this day, Wellborn has never taken accountability for the poor quality and delivery of their work. I will continue to find new accounts Wellborn creates and add my same review until someone takes accountability.
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Wellborn: please refrain from replying to everyone’s poor review “encouraging” us to contact customer service. The only true support I’ve received is through the dealer who attempted to correct all of Wellborn’s mistakes. Shame on you for the shoddy work displayed not only in my own photos but in those of many others. My focus now is to ensure everyone I know never buys from Wellborn.
Wellborn customer service requires you to wait 180 days (aka 6 months) to file any warranty claim. Despite this, my dealer was able to help me get a hood replaced which had split at the miter joint (surprise!, the second one was just as defective as the first). The hoods arrived with absolutely no protection or packaging and the corner of the hood had literally started making a hole in the box.
The dealer also came to fix my wobbly drawers AND came to fix the screws which were either placed completely outside of the hinge or not placed at all. He also made sure I got touchup supplies to fix a brand new cabinet side with paint chipping off of it. Needless to say, my dealer is very skeptical of Wellborn now as well.
In addition to the above, Wellborn sent me a hood blower (made by Broan) which was defective and had to be replaced. This took an entire month to arrive.
My green inset cabinets look good from the outside but this is only after insisting on getting several things fixed that you can’t see from the outside. The three misplaced screwed and one totally missing screw really took the cake.
Attention truck drivers: excellent service, you can park overnight outside the warehouse on the dead-end street and they start unloading at 4:30 am.
I am also very disappointed in the quality of these cabinets and the company’s customer service. We have Welborne cabinets throughout our house. The finish is coming off, is uneven in some places, and it looks like I’ve sprayed bleach on the doors . When I called the manufacturer to see if I could get replacements for some drawers and cabinet drawer faces, they told me they don’t provide replacements. I wasn’t asking to receive them for free. I was willing to pay for them to replace the defective ones. I also called back to see if I could get a stain to possibly re-stain the cabinets. They told me they used Sherwin Williams stain, but when I went to Sherwin Williams they had no idea what I was talking about. It’s sad they can’t provide a better quality product or at least provide better customer service. I really regret purchasing these cabinets.
Reply from Wellborn Cabinet, Inc.
2025.12.29
We're sorry to hear you've had this experience. We want to ensure you're supported and that your concerns are heard. Please send us a direct message with any details you can share so our team can look into this to follow up and assist you.
This is American made with good quality sustainability
Reply from Wellborn Cabinet, Inc.
2025.12.08
Thank you so much for your kind words. We take great pride in building American-made cabinetry with a focus on long-lasting quality and sustainability practices. Our team works hard every day to ensure our products are crafted with care, responsibility, and integrity. We truly appreciate you recognizing that commitment and support what we do
Poor quality
I would give no Stars.. since I had to give one to wrote a review. Well let be by saying wellborn cabinets are definitely not high quality. A home built in 2017 and in 2022 the cabinets are peeling. I have reached out and of course no warranty on them. Painting them isn’t an option. Stay away from this company. I have another home that have cabinets that have been holding up since 2000 sad to see that this company dare to say they have highest quality cabinets and American made. Customer service should be number 1 priority.
Date of experience: 02 November, 2025
Date of experience: 02 November, 2025
Fast unloading and You can park on street as overnight parking
Before security right side dead end rd.
Ask security
Reply from Wellborn Cabinet, Inc.
2025.11.10
Thank you for sharing your experience and helpful information! We’re glad to hear the unloading process went smoothly. Safe travels!
Buyer Beware: Poor Quality and Zero Accountability from Wellborn Cabinets
I invested over $80,000 in Wellborn cabinets for a full kitchen remodel, trusting their reputation for high-quality, American-made products. What I received, however, was deeply disappointing — both in terms of product quality and customer service.
Right out of the box, there were glaring quality issues. The paint finish was inconsistent, with visible rub marks, blemishes, and thin coverage that left areas of raw wood exposed. Several cabinets arrived with cracked frames, and the $80-per-can touch-up spray paint was not even a close match to the cabinet color.
Even more troubling, some drawer faces had staple holes punched right through the front, clearly a manufacturing defect. When replacements were sent, they were noticeably darker than the rest of the cabinetry, leaving us with mismatched, uneven finishes.
After raising concerns through our contractor, the Wellborn Account Manager West and District Sales Manager visited our home. They spent time documenting over 100 photos of finish flaws, structural damage, and poor workmanship. A formal report was prepared — and then five months passed with no resolution.
Despite the overwhelming evidence, Wellborn ultimately refused to take any corrective action. No replacements, no repairs, not even a partial remedy. I attempted to escalate the issue by contacting the Director of Customer Service multiple times — via voicemail, email, and even LinkedIn — but received no response. I gave them a full week to respond, hoping for some good faith effort to make things right, and was completely ignored.
At this point, my only recourse is to warn other homeowners and remodelers. If you're considering Wellborn cabinets, think very carefully before investing your money. What should have been a dream kitchen turned into months of frustration, empty promises, and ultimately, a brand that refused to stand behind its product.
Wellborn markets itself as a premium cabinet maker, but what I experienced was subpar craftsmanship and a complete lack of accountability. I would not recommend this company to anyone.
We went with a local kitchen company (ACW Kitchens) to install Wellborne cabinets, after much disappointment and damage to our home we had to fire ACW. Is is that the cabinets we received and were installed have manufacturing defects. One has a chipped panel and 2 have misaligned frames. We contacted Wellborn and they told us there was nothing they could do and we had to work through our installer, even after explaining our situation and that the installer was not going to do anything about it we were essentially told tough luck.
Be aware that this company does not stand behind their product
Buyer Beware: Poor Quality and Zero Accountability from Wellborn Cabinets
I invested over $80,000 in Wellborn cabinets for a full kitchen remodel, trusting their reputation for high-quality, American-made products. What I received, however, was deeply disappointing — both in terms of product quality and customer service.
Right out of the box, there were glaring quality issues. The paint finish was inconsistent, with visible rub marks, blemishes, and thin coverage that left areas of raw wood exposed. Several cabinets arrived with cracked frames, and the $80-per-can touch-up spray paint was not even a close match to the cabinet color.
Even more troubling, some drawer faces had staple holes punched right through the front, clearly a manufacturing defect. When replacements were sent, they were noticeably darker than the rest of the cabinetry, leaving us with mismatched, uneven finishes.
After raising concerns through our contractor, the Wellborn Account Manager West and District Sales Manager visited our home. They spent time documenting over 100 photos of finish flaws, structural damage, and poor workmanship. A formal report was prepared — and then five months passed with no resolution.
Despite the overwhelming evidence, Wellborn ultimately refused to take any corrective action. No replacements, no repairs, not even a partial remedy. I attempted to escalate the issue by contacting the Director of Customer Service multiple times — via voicemail, email, and even LinkedIn — but received no response. I gave them a full week to respond, hoping for some good faith effort to make things right, and was completely ignored.
At this point, my only recourse is to warn other homeowners and remodelers. If you're considering Wellborn cabinets, think very carefully before investing your money. What should have been a dream kitchen turned into months of frustration, empty promises, and ultimately, a brand that refused to stand behind its product.
Wellborn markets itself as a premium cabinet maker, but what I experienced was subpar craftsmanship and a complete lack of accountability. I would not recommend this company to anyone.
Date of experience: 09 September, 2025
Date of experience: 09 September, 2025
Excellent Reciving Service. Reciving at the back as in photo. Large place for maneuvering Semi
Reply from Wellborn Cabinet, Inc.
2025.08.26
We are truly happy to hear that your service was excellent. We appreciate the 5 star review!
Frequently asked questions about Wellborn Cabinet, Inc.
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Wellborn Cabinet, Inc. has 41 reviews on Trustindex, collected from Google, Trustindex and Facebook.
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Wellborn Cabinet, Inc. is rated 3.2 out of 5 based on 41 reviews. 49% of reviewers gave five stars.
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