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Reviews ( 186 )
Russ Clement
2024.09.16
If I could give this place negative stars I would. If I treated a client of mine like they were less then , screaming like I was a child lied and said the cash registers close at 5:30 , told me I was trespassing bc I wouldn't leave without my phone he refused to call is so I can find it said I can look for it tomorrow and threatened me with the police on your website it clearly states that you must be in the yard by 5:30 and they close at 6 the yelling and trespassing comments were started around 5:26 I drove an hr and 18 minutes my husband is a disabled veteran money is tight I had to save for a month for this trip and I left empty handed and was forced to leave nearly $1,000 worth of tools behind....then he held the bus so I had to drag what tools I could grab then omw out the door he literally laughed at me
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The awsome car show
2024.08.12
Reply from Fenix Parts Binghamton (Previously Don's Automotive Mall)
2024.08.13
We are glad you had a 5 star experience ! Thanks for the review.
Alex G
2024.07.09
Lazy and rood stuff
Felix J. Mora
2024.06.05
Bad customer service ⚠️ parts in poor paint condition ⚠️ I decided to buy a door and a rear bumper in the same color as my car to avoid painting it, but it turned out that the ones I bought here were in worse condition, with lots of scratches and dents. When you buy parts here you have no idea what condition they are in since not even they themselves know, personally I will not buy anything here again due to the poor customer service and the poor condition of the parts I bought. The excuse they give me is that they are used parts. To which I respond, if you inform me beforehand of the conditions of the parts, I will not buy them.
Ruvi K
2024.05.01
I don’t write many reviews, but my most recent experience with Fenix Parts in Binghamton was absolutely seamless! I worked with Nikkia H. who was able to provide friendly, professional, and overall outstanding service while I was ordering parts. She was able to answer all my questions and made the experience much smoother than expected. Pleasure doing business, will come again!
Reply from Fenix Parts Binghamton (Previously Don's Automotive Mall)
2024.05.02
Its always great to hear that our team is doing right by our customers. Thanks for the review and feedback!
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John
2024.04.05
They seem less interested in customer service, care, and satisfaction. I am certainly not interested in the inconvenience of prepayment by secure link for parts because of your inability to do this correctly. If you need the customer to provide you with charity then you shouldn't be in business. Have the part in hand and get paid when it's provided to the customer. The previous business (Don's) showed due respect for their customers. Shirking and they disrespect.
Kenny Whitman
2024.03.28
Phone call I had was like talking to a cheating ex who stole my dog on her way out. Lifeless
NorthofKnoWhere
2024.03.02
This was my first time purchasing from Fenix and drove 2.5 hours away. They had the part I ordered ready and it was exactly as described. The staff was friendly and helpful.
Reply from Fenix Parts Binghamton (Previously Don's Automotive Mall)
2024.03.05
Glad to have you as a customer, we hope next time you need parts you give us another call!
crosscounty54
2024.01.24
This has been a runaround trying to get my parts 1st has taken almost a month and the 2nd time has taken quite awhile . Very disappointing . I have had good luck in the past but now I wonder ? I am losing Fath .
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Brian Mann
2024.01.17
Don's used to be a friendly local salvage yard but now the show room is empty no batteries no tires very disappointed in what it has become
Zachary Blanchard
2023.12.19
Very helpful and pleasant salespeople. The two main ones I would highly recommend are Nikkia and Jeff. Both are amazing at what they do and are knowledgeable and efficient. Thank you!
Alika Apsni
2023.12.05
Second time ordering parts here. Customer service is very friendly and they were able to get my part much quicker than estimated time. This is my to go place now when I need a part quickly.
ekim809
2023.11.15
Great service!
Reply from Fenix Parts Binghamton (Previously Don's Automotive Mall)
2023.11.15
This is wonderful to hear, thank you for the awesome feedback!!
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Sue Halstead
2023.08.03
Fenix sold my mechanic a faulty transfer case and my car broke down over 200 miles away. Over $900 in rental fees, a tow from Mass to NY, and they will not pay for their wrong. They sent a replacement transfer case and that is it. If they stood by their parts they would get back to my mechanic and fix the problem, pay for tow, and labor fees. My car has been sitting for two months now without any resolve. You will lose business from many mechanics if you keep this bad business up. I will be contacting my lawyer.
Mitchell Smith
2023.07.24
I was recommended to Fenix and when I called they were very friendly and helped me tremendously. Amazing service.
phil francisco
2023.07.03
Was a great place to get parts before Fenix bought them out. Fenix picks through the cars and resells the parts back to the people like tires, leaving nothing for the average man to get. It's an embarrassment how far garysupullit has fallen
Chad West
2023.03.28
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Val Samarsky
2023.03.21
Jennifer provides the best service all the time! She is super friendly and knowledgeable! Thank you!
Randy McGreal
2023.03.21
Jennifer was great super helpful
G&B Collision Center
2023.03.16
It has been an amazing experience dealing with Jennifer. Her service goes beyond expectation with her followups and heads up on the day of delivery. Definitely my go to.