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Reviews ( 251 )
Cherilyn Blender
2024.11.11
I recently participated in an event with Idaho Tents and Events and they were on time and very professional.
Fantastic! We greatly appreciate your review and we are glad to hear that you had a positive experience with our team. We look forward to working with you again in the future.
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Kaci Tallman
2024.10.31
Idaho Tents & Events went above and beyond for our company event. We needed additional last minute items and they were back out within the hour to accommodate. Alan was always very prompt and responsive and helped make sure we had everything needed for our event from start to finish. Anthony and his team were very professional and helpful during the install and tear down. I can't say thank you enough for how flawless Idaho Tents & Events helped with making sure our event was a success!
Thank you, Kaci! It is so nice to hear your had a great experience with our team. You’re feedback is appreciated and we look forward to working with you in the future
Robin Connick
2024.10.24
We had 2 events last weekend and Tents and Events came through for both the rehearsal dinner and wedding. Easy to work with and excellent customer service.
Wow! Thank you for the wonderful review. We are happy to hear that your rehearsal and wedding went perfectly. We appreciate your trust in letting us help with our big day! Congratulations
Valerie Silva
2024.10.17
Great communication and service!
Thank you Valerie! We appreciate you taking the time to leave us a review and we look forward to working with you again in the future
Donald Gulledge
2024.10.15
Have come here multiple times now, and the one thing I really appreciate is that they don't rent junk or worn out items. Unlike other rental companies, everything is in good shape, clean, and functional. All of the chairs and tables had the protective plastic feet so no damage to our floors. The loading staff are quick and efficient and safe.
Thank you, Donald! We love to hear about your experiences with our team. We look forward to seeing you next time!
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Dana Poulton
2024.10.15
Everyone I worked with here was awesome. Our wedding had a lot of moving parts and Idaho Tents & Events made the rental process easy. I highly recommend them for weddings and other events.
Thank you so much,Dana! It was a pleasure working with you and congratulations on your amazing wedding.
Robert Smith
2024.10.14
Rented tables and chairs for backyard event. Easy in and out for pickup and drop off. The yard guys were friendly professional and got me loaded and unloaded quickly.
We are so glad to hear that your will call process was a breeze. Thank you for taking the time to leave us a review! We appreciate your business.
Matthew Derbidge
2024.10.14
Kind and professional!
Thank you Matthew! We appreciate you choosing us for your event rental needs. See you next time!
Bree & Ronnie
2024.10.13
**Unprofessional and Stressful Experience with Idaho Tents & Events**
We originally booked a tent and white dance floor from Idaho Tents & Events for our wedding. Later, we canceled the tent well in advance of their 7-day cutoff, per the contract, which should have avoided a restocking fee. However, they still charged us the fee. After reviewing the contract and calling to resolve it, the owner, Russ Jaynes, was resistant and extremely rude, even saying, "I'm not going to argue with you, I've already put enough time into this." While the fee was eventually refunded, the attitude left a bad impression, especially considering we were still renting a dance floor from them.
The second issue arose just two days before the wedding when they called to coordinate the dance floor setup. We had been told previously that setting up the dance floor was our responsibility. However, they suddenly informed us that their new white dance floor had to be set up by their staff to avoid damage. Despite this last-minute change, they couldn’t accommodate our required setup time and essentially told us we had to "bite the bullet" and use their gray dance floor instead. This was completely unreasonable, given that we paid extra for the white dance floor. In the end, we had to switch to the gray floor and were refunded the difference, but the unnecessary stress and lack of professionalism were unacceptable.
Thank you for your review. I am sorry that you feel that we were unprofessional and added stress to your wedding day. We do have tent rental cancellation policies and when you cancelled your tent, as per the contract you did cancel your tent with more than 7 days notice so we didn’t have to apply a 100% restocking fee but there was a 40% restocking fee that we explained to you. After several calls and emails from you demanding of us to refund your restocking fee, we finally agreed to give you the 40% restocking fee back even though it went against our policies.
With regard to your dance floor, we do have a policy to keep our more fragile equipment in excellent condition so it is nice for every client. With our new white dance floor, we tell each of our clients that our staff needs to deliver and setup that floor to help prevent damage. We contacted your wedding venue prior to the wedding and they would not let us setup the dance floor the morning of the wedding and leave it for a few hours since they said it would damage their grass. The only other option that we had available was our nice grey ash dance floor which we do allow clients to setup themselves. Due to the difficult logistics of your venue restrictions, we informed you that in order to rent you a dance floor, it would need to be the grey ash floor since the venue wouldn’t let us set it up in the morning of the wedding. We didn’t know the venue would have those restrictions and for which we apologize and moving forward we will inform clients who want our white dance floor of the restrictions at that venue.
We tried everything we could do to provide awesome customer service for you and your wedding. After reading other reviews you’ve posted on other wedding vendors that you worked with, it seems you didn’t post a positive review for any of your vendors which is hard to believe. Over the years of working in the event industry there are times when it’s impossible to please certain customers. I apologize you don’t feel we were professional and added stress to your wedding but we did everything you requested within the confines of our policies. We wish you the best in your marriage and future.
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Jill Koenig
2024.10.01
Professional, excellent communication and easy to work with. Would highly recommend.
Thank you Jill! It was a pleasure working with you as well. :)
Misty Rodwick
2024.10.01
We have been using Idaho Tents & Events for years. Their staff is always friendly and accommodating. The wide variety of items to rent always covers our needs.
We really appreciate your business and the kind review, Misty! See you next time.
Kathy Conrad
2024.10.01
We rented all our dishes, flatware and glassware from Idaho Tents and Events. Esta was so helpful every step of the way. Drop off and pick up we’re on time. Great service.
That’s wonderful to hear! Thank you for the kind words and we will let esta know you appreciated her help.
jeremy louk
2024.09.24
Just had a ring ceremony and wedding dinner in Boise in September. I arrived from out of state and went as planned with delivery and pick up. Very professional, I recommend to anyone. Idaho Tents and Events got the job done without any worry! Thanks again!
Thats great, Jeremy. We are happy to hear that your ceremony and dinner went well. Congratulations and thank you for the review!
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jenee cochern
2024.09.24
I am an event planner for Bliss Events and have had the pleasure of working with Idaho Tents & Events hundreds of times over the years. Most recently I have had the pleasure of working with Esta through the planning process of a few very large events. She is patience, professional, quick in response time, and knowledgeable. She communicates well with the team that will be onsite setting up their items. Giving them maps, timelines, and load-in/out details that I share with her.
Anthony was the setup lead for my last event and I was so impressed with his attention to detail, fore- thought, and professionalism.
I know when working with them we will be taken care of!
Thank you so much, Jenee! We love working with you and Bliss as well. We will pass on your kind words to Anthony and Esta as well. Thank you for trusting us to create amazing events for your clients.
Jennifer Crum
2024.09.10
Thank you, Jennifer! It was a pleasure working with you
Tascha
2024.08.27
Tascha Cantu is a former employee who voluntarily resigned in July 2024. She left on what we thought were "good terms" and did not raise any major concerns during her exit interview. We are unaware as to why she would review our company as a customer when she was an employee for 2 years. It saddens us that she would not take the opportunity to discuss any issues she had with us personally instead of posting a google review. We strive to treat our employees with respect and we are always trying to improve. We would have appreciated the opportunity to learn from Tascha’s experience. Tascha’s review is not a reflection of the customer service or the quality of our company but rather a disgruntled former employee who is trying to hurt a small business.
Ashlee Dean
2024.08.27
Thank you for the review, Ashlee! We appreciate your business and we are glad to hear that you have a 5 star experience with Idaho Tents!
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Kalynn Carpenter
2024.08.18
They were quick and extremely easy to work with, and made wedding planning less stressful with their flexibility and easygoing nature. Brittnie was the one to help set up my contract right then and there and make the process as painless as possible. Used them for linen rentals, over another company that didn't have the color and texture range, but also wasn't as personable and attentive as Idaho Tents and Events. Would recommend!
Thanks Kalynn for the nice words! Happy to hear that your experience with us was easy going and flexible! We look forward to helping you again!
Mikal Woodhouse
2024.08.12
Mikal from will call was great he was the best around town
Thanks Mikal! You’re awesome!
spencer powers
2024.08.11
Hi Spencer, we don’t have record of you ever doing business with us. Your review negatively affects our rankings so please either provide comments or remove your review. Thank you