Verified Company
We had a Feldco storm door installed in 2018, and the installation was problematic from the very beginning. We required multiple service calls, yet the door was never properly fixed.
Now the door is hanging off with broken hinges. When we contacted Feldco for help, we were told the “lifetime warranty” we were promised does not apply, and we were quoted a $180 service call fee—even though the issues clearly stem from installation errors that were present from day one.
It’s extremely disappointing to be sold on a lifetime warranty and then be told it offers little to no protection when you actually need it. After years of unresolved issues, this feels like a lack of accountability and integrity. I expected better from a company that claims to stand behind its work.
Kevin was great at explaining the windows and answered all my questions.
Reply from Feldco Windows, Siding & Doors
2025.10.27
Thank you for your wonderful review! We're thrilled to hear that Kevin provided you with exceptional service and was able to address all your questions. We strive to deliver the best possible experience for our customers, and your feedback is greatly appreciated. If you need further assistance, feel free to reach out. Thanks again for choosing us for your window needs!
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Feldco had a great price and worked with us to make sure we had a great install of our entry door and screen door.
Reply from Feldco Windows, Siding & Doors
2025.12.18
Thank you for your kind words and for choosing us for your entry door and screen door installation! We're thrilled to hear that you were satisfied with our pricing and the installation process. We truly appreciate your feedback and look forward to serving you again in the future.
Very pleased with Feldco from the sales, lining up installation,delivery,installation of the siding!
Reply from Feldco Windows, Siding & Doors
2025.12.18
Thank you for sharing your experience with us! We're delighted to hear that you were very pleased with our sales process, installation scheduling, delivery, and the installation of your siding. Providing exceptional service is our top priority, and your feedback motivates us to continue delivering a seamless experience. We look forward to serving you again in the future!
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I was charged $1,100 extra because of the age of my home for lead paint remediation. We were promised it would be cleaned up and tarps would be used to control lead dust etc. Nothing was used or done. We still have lead paint laying all around the yard. I was reimbursement for about half of the "required" fee.
Reply from Feldco Windows, Siding & Doors
2025.03.21
Thank you for your wonderful review! We're thrilled to hear that Cody was able to assist in securing a great price for your new windows. It's exciting to know that they will transform and update your home. We appreciate your trust in us and look forward to seeing the difference they'll make. Enjoy your updated space!
Very professional and courteous
Reply from Feldco Windows, Siding & Doors
2025.12.16
Thank you for your kind words and high rating! We are thrilled to hear that you had a professional and courteous experience with us. Your feedback motivates us to continue providing excellent service. We look forward to serving you again in the future.
Patrick was our sales rep. He was mostly helpful until the project neared completion, when major issues began to surface and communication broke down. He stated he would relay minor project changes, which never happened, resulting in me purchasing materials that could not be returned.
Day 1 of installation: the crew never showed up, and no call was made. I called around 2 p.m. and was told the crew had been fired from contracting with Feldco, followed by the comment that they “weren’t a very good crew anyway.” This was alarming considering this was a $26,000+ project. The receptionist I spoke with was professional and understanding, but as a night-shift worker I had already used valuable vacation time. The project was delayed an entire week, forcing work to occur while I needed to sleep.
I then worked with the operations team. I was told the project would begin Wednesday — it did not. The excuse was incorrect color corner pieces, despite there being multiple days of tear-off and prep work that could have been completed. Even after the correct materials arrived, no work began. I was then told the crew would finish in four days or less. That did not happen. The crew began working half days, extending the timeline well beyond what was promised.
Once the old siding was removed, an incorrectly sized dumpster was ordered. Old siding was piled against it and into my neighbor’s yard, prompting complaints. I again had to call to manage the situation. Because the siding leaned against the dumpster, it could not be swapped without spilling thousands of nails. Eventually, the crew returned with a van to remove debris — only after neighborhood complaints escalated.
During tear-off, approximately 90% of my window screens were damaged. Feldco fixed them, but only after I reported the issue. Exterior lights were removed without shutting off breakers, causing an outlet connected to my refrigerator to explode, leaving us without a refrigerator for eight days until repairs were completed (covered by Feldco). Electrical work in the garage was also done improperly, resulting in a village code violation.
Hundreds of nails were left throughout the driveway, yard, sidewalk, and deck. The crew did not clean them up or notify management. I had to call yet again to prevent injury to my children, dog, neighbors, or pedestrians.
Siding installation took several additional days beyond what I was told. Door kick plates that were promised were not installed until I called for the crew to return. Hardware for exterior lights, gutter extensions, and house numbers was thrown away. Lights were rehung insecurely, and despite being told “new hardware” was installed, video evidence showed otherwise. I ultimately had to hire someone else to correct it.
When it came time for gutter installation, I again took a day off — and again, the crew did not show up, nor did anyone call. After this entire experience, Feldco discounted the project by $150, which felt insulting given the extent of the issues.
This project required constant oversight from me, which should never be the homeowner’s responsibility. Feldco’s communication, project management, and contracted crews were consistently unprofessional. My entire neighborhood witnessed this ordeal. I regret choosing Feldco and strongly recommend looking elsewhere if you want professionalism, accountability, and peace of mind.
Reply from Feldco Windows, Siding & Doors
2025.12.16
Thank you for sharing your detailed feedback with us. We're truly sorry to hear about the issues you faced with your project and we sincerely apologize. We understand the frustration and inconvenience this must have caused you, and we are committed to addressing and rectifying these concerns to prevent similar situations in the future. Your feedback will be instrumental in our ongoing efforts to improve our service quality. We value your business and would like to further discuss your experience with our management team to find a resolution that demonstrates our commitment to customer care. Thank you for your patience and understanding in this matter.
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Bernard was so wonderful! He was so kind and helpful and quick and knowledgeable. Great asset to your company!
Reply from Feldco Windows, Siding & Doors
2025.12.16
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Bernard. We are proud to have him as part of our team and will be sure to pass along your wonderful feedback to him. Thank you for choosing Feldco Windows, Siding, Doors & Roofing. We look forward to serving you again in the future!
Very profesional, answered all our questions, super helpful with finding the doors we wanted!
Reply from Feldco Windows, Siding & Doors
2025.12.16
Thank you for your wonderful feedback! We're thrilled to hear that you found our team professional and helpful in finding the doors you desired. We strive to provide excellent service and it’s rewarding to know we met your expectations. We appreciate your support and look forward to serving you in the future.
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Highly recommended! Very pleased with the entire process from salesperson scheduling to company follow up to financing approval to scheduling & installation of 11 new windows to replace my nearly century old ones. Installer subcontractor company they sent has worked 15 yrs with Feldco. They called @7:59am to let me know they were in front of my house ready to start (Feldco gave an 8:00am-10:00am time expectation). I was given. Entire project completely installed by 12:30pm & subcontractor appeared a well oiled & informed group. I took blinds & curtains down but didn’t realize I needed to remove clips too. I started & they helped me finish, since I followed instructions & moved furniture.
I love love love my new windows! ❤️
Clear sight, UV protection + the black exterior color that I chose looks great against the red brick of my house & NO MORE DRAFTS & lifetime warranty as long as I own the house!
I should have done this many years ago to save on my gas bill too. I should have used Feldco with yhd new kitchen window I paid for years ago that still has air drafts! Timing was right with the special Feldco offered & after meeting with 4 other less professional companies prior to Feldco I am grateful that I waited. They under promised and over delivered on all matters + office was responsive anytime I reached out.
Reply from Feldco Windows, Siding & Doors
2025.12.18
Thank you so much for your glowing review and recommendation! We are thrilled to hear that you had such a positive experience with our team and the installation of your new windows. It's wonderful to know that you're enjoying the benefits of your new windows, including improved energy efficiency and aesthetic appeal. We pride ourselves on exceeding expectations, and we're delighted that you felt our service and the quality of our products achieved this. If you have any further needs or questions, please don't hesitate to contact us. We're here to help! Thank you for choosing Feldco and for trusting us with your home improvements.
Outstanding service! The seller Kevin was profesional , helpful ,and a pleasure to work with. The job by Marcin was absolutely flawless. The door look magical . Highly recommended!
Reply from Feldco Windows, Siding & Doors
2025.12.15
Thank you so much for your kind words and recommendation! We're thrilled to hear that Kevin and Marcin provided you with outstanding service and that you are pleased with your new door. We'll be sure to share your compliments with them. We appreciate your support and hope to assist you again in the future!
Reply from Feldco Windows, Siding & Doors
2025.12.15
Thank you for your 5-star rating! We appreciate your support and are thrilled to hear that you're satisfied with our services. If you have any more feedback or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
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