American Airlines Opinie

Almost 5 hour flight from DC to LA and no meals ... only cookies? Ugh do better. I'm starving

Refusing to give refund for a medical issue that resulted in the second half of my flights being cancelled. "We hope you have a better experience next time." I can assure there will not be a next time.

First time flying American Airline worst experience ever first off we booked an afternoon flight they changed it to a morning flight then delayed it from 10 am to about 2 pm then we changed flight and it got delayed as well we was in the airport from 10 to about 3:30

Worst out of date planes Worst customer service Worst flight attendants Worst mobile Application. Did I mention the absolute WORST customer service! Fly another airline

My AA account was hacked. I could never get to anyone that could assist. In the end I had to cancel all the credit cards that had been added to the account. AA customer service is horrible...As a Delta Diamond Medallion, I will simply continue to fly Delta. You will never get any business from me.

HORRIBLE, HORRIBLE, HORRIBLE!!! I purchased $1500 for two ticket that I had to cancel. I called Customer Service to ensure that I did not lose my money. I was told to send an email and I would receive a response for my credit. I received a vague email acknowledging my email and never hear anything back. so I continued to call and cus service continued to tell me to email, so I did. I never heard anything back. this went on for approximately 6 months. I called one final time and someone said that my tickets had expired and I could no longer receive a credit. I was livid because I had been contacting them for 6 months trying to speak to that department that only takes email and not phone call. Someone finally ended up saying that they closed that department and the only way to email someone was now through the portal, so all of my emails were somewhere in limbo and were never received. I finally went through the portal and requested the refund and it was denied because it was over one year. I imm responded to the email. They said that they would escalate my issue, but it's now been over three months. I have no faith in American Airlines. I guess I have just lost out on $1500. I will never fly with them again. I have literally avoided flying with them since and will continue to do so. I will never support them again because they do not value my money.

I had to change my flight home due to a medical emergency- my mother, who has dementia, broke her hip and I needed to stay a few extra days to see her out of the rehab facility. I was told that it was not possible to change the flight, but was recommended to book a second flight and then request a refund for the first flight and submit documentation. I did so, booking the same flight for later in the week, but was denied a refund despite submitting FMLA paperwork and a letter from the hospital. I will be taking my business elsewhere in future.

They had malfunctioning and outdated machines. Lost our bag and didn't deliver it by 24 hours and a delayed flight by one hour. However the staff was helpful

purchased a trip from kc to atlanta. leaving on a Friday and coming back Monday. I had something come up and could not leave on Friday. called the airline and they said I couldn't switch dates because i purchased basic economy. so I purchased a separate one way ticket for Saturday, with plans to use my "already purchased" return flight home. well, the cancelled my entire flight because I didn't travel on Friday. said there is nothing they can do for me. it cost me an additional $407 to get home! this is unacceptable and if this is how they do business, ill never fly with them again. hope they go under. no wonder they only have 1 star on here

Holding for American Airlines agent now for 1 hour 30 minutes. Worst customer service ever.

First and hopefully last time flying with this airline. Today on flight 954 from Argentina to NY the old lady flight attendant was incredibly rude to my husband and rolled her eyes after speaking with him. My husband is the type to continue being kind to people despite how they're reacting but I was ready to punch her. She needs to retire if she hates her job so much. Also they need to stop booking so many damn people for this flight. It's incredibly uncomfortable and tight for a 10 plus hour flight. The food smells like hospital food and the breakfast is a joke.

The lady at the check in counter was perturbed we printed our luggage tags but didn't put them on yet. She very rudely gave us a lesson on how to put on the luggage tag and let us know this is how you put this on here... When you're flying first class you can't even expect someone to put your luggage tag on not that we weren't going to get to it but oh my gosh!! Today is September 22nd-our flight was at 7:26 from Dallas. Maybe someone should teach this lady some actual manners?

My flight was overbooked and American Airlines was looking for an excuse to not check in people. I arrived 82 mins before flight already checked in with a check in bag. Airline refused to take the bag stating check in window was over because it must be 90 minutes or more. (This is a small airport). I consolidated my stuff called my wife to pick up my checked bag. It took me 7 mins to get through customs and security and I strived at the gate more than one hour prior to departure time. The elder lady in front of me was in tears because she did not check in online. American Airlines have gotten downhill taking advantage of people

Horribleeeeeeeeeeeeeeee airline , I call them because I got 2 confirmation and long history sure I don't have a seat because they sold more seat . they didt change or return my money . customer service hotribleeeeeeeeeeeeeeww

American Airlines Customer Relations, I'm writing to express my dissatisfaction with the service I received from one of your gate agents, Zaire, at Gate D18 during tonight travel. I was treated with a complete lack of respect and professionalism, leaving me upset and concerned about the quality of service at your airline. Due to app issues, I was told to check in at the gate. When I explained this to Zaire, he dismissively said, "Oh, well, sorry you messed up and can't get on the flight." He claimed I wasn't in the system and needed to rebook, offering no help or concern. He also said that there were no more flights available to PDX tonight. When I asked for a manager, he told me I'd have to wait until everyone had boarded. His tone and lack of empathy made the situation worse. I mentioned that I have OneWorld 100k status, having flown over 100,000 miles this year, but Zaire was dismissive, asking, "What's that?" This showed a complete disregard for customer loyalty. After a frustrating wait, the manager quickly found me in the system, and it turned out Zaire had been looking at the wrong screen. The manager even muttered that no one wants to work with him. Additionally, when I asked Zaire for his last name, he quickly turned his badge and walked away, further displaying unprofessional behavior. I am extremely disappointed and strongly believe disciplinary action needs to be taken with Zaire to ensure no other passengers experience this treatment. I am expecting an apology.

I would give American less than one star if I could. They have disappointed and frustrated me beyond the point of repair. We had a flight from Myrtle Beach and a connecting flight from Charlotte to London. First our flight from Myrtle was delayed while we were on the runway so we got to Charlotte right in the span of maybe making it to the gate so we ran all the way there and should've been able to board the plane, NOPE ITS CLOSED. They put us on the later flight and guess what? It constantly kept getting delayed over and over and then delayed to 8AM. Then this flight never existed and then split up the London flight as us flying into JFK now. This fully ruined the rest of our whole trip because we had plans to fly into Italy the following day. So we had to cancel our full trip because of this, nice job American. And they would not even compensate the whole trip this was a full day delay. All the customer care agents just don't care. DONT FLY AMERICAN

My husband and I purchased tickets from ILM to DTW on 6/9/24 to go home over labor day weekend. We were going home to Michigan from North Carolina to introduce our 4 month old to our family. We departed ILM on 8/30, this flight was initially delayed taking off to CLT due to a mechanical issue. This late departure caused us to hit severe storms around the CLT airport leaving our plane unable to land in CLT for which we were re-routed to Greensburg-Spartanburg, SC airport. We sat on the tarmac (not being allowed off the plane) for 4 hours with our 4 month old and our dog onboard. When we were finally allowed to go back to CLT our plane to DTW had taken off ~20 minutes prior to us landing resulting in that flight to be missed. When we landed, the flight attendants promised us that there would be an agent AT THE GATE to help us all rebook our flights. After all of the passengers deboarded, that attendant at the gate helped 3 people and then LEFT the rest of us standing there with no explanation or help, never coming back. I was finally able to get our flight rebooked for 11am on 8/31 and then we went to collect our luggage and, to my surprise, an AA employee in baggage claim told us our bags were going to be sent to our final destination regardless of rebooking and refused to give us back our car seat for our 4 month baby. After AA left us stranded in CLT (3 hours away from our home in ILM) we had to book a hotel to stay overnight and had no car seat for our baby making those rides extremely dangerous. AA refused to refund our tickets and baggage fees because we "rebooked our flights". We had NO choice but to rebook because our car seat would have been sent to Michigan anyways and there was no way we were taking a 3 hour car ride back to ILM with no car seat for our baby. Then on the following flight for 8/31, our flight was delayed again due to a missing flight attendant, for which no one knew where she was.

AA managed to cheat my daughter out of $200 for a specific flight as well as alter all our plans for family reunion in Oct. by changing the flight arrival and departure times not only do we lose time together, we also have to cancel/rearrange activities already planned on original flight times. we now have to rearrange our arrival and disrupt our days to make sure she gets picked up and gets to flight on time. seems to me it is a bait and switch technique. when she called to ask for extra cost back or rearrange flight, she was offer vouchers for food which are worthless to her. not flying AA again, nor will our many family members. All that can be said is that AA will do whatever it can to provide poo customer service and poor value to its customers. knowing how hard the employees work it is sad that corporate policies mar AA reputatio. I am sure ALL the shareholders don't face these issues.

Thank you for delaying my 2 hr flight by 3 hrs for a "missing flight attendant". Checked bag they said was too big to carry on ($40) so now I'm stuck waiting.