Affordable Power Solutions - APS Reviews

I must say that I believe you are being dishonest, sir. Our records will serve as evidence.
The first complaint was received on April 19, 2023, and was resolved by April 20, 2023. The issue was identified as a failed geyser element, and the client was advised to contact their insurance for resolution. No call-out fee was charged. The second complaint was made on January 8, 2025. We addressed it the following day, January 9, 2025, and resolved the issue. The last complaint occurred on February 12, 2025, during a period of high call volumes due to the resumption of load shedding. Despite this, one of our electricians was able to contact the client shortly after 6:00 PM to attempt a telephonic resolution. Typically, about 80% of such system issues are due to spikes caused by load shedding. Rather than leaving the client without power, we restored the system and asked them to monitor it and inform us if the problem persisted, so we could send someone out. We didn't hear back from the client on February 13, 2025, but on February 14, we noticed a negative review on social media. The client was immediately contacted, other appointments were rescheduled to attend to him, and the issue was resolved within an hour or two. As the company's director, I personally called the client to confirm the problem was resolved and that he was satisfied, to which he agreed. However, when I asked him to remove the review from social media, as I felt it was unfair, he responded with "absolutely not."
These are the only three incidents, and each was addressed either on the same day or the following day. We are currently consulting with legal counsel, as the client's false accusations are slandering our reputation.
https://aps-solar.link/i61ms6

By Director Ben J. V. Rensburg

Thank you for your kind words, Izak! We’re thrilled to hear you had such a positive experience with our installation team. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Dear Lisl,

Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that your solar system has been serving you well over the past two years. Our team takes pride in providing friendly and helpful service, and it's wonderful to know that we met your expectations. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,

The Affordable Power Solutions Team

Thank you so much, Monique, for your glowing review! We are thrilled to hear about your positive experience with APS. Ben, Trevor, and the entire team are dedicated to providing exceptional service, and it's great to know we hit the mark for you. Your recommendation means the world to us. If you need anything in the future, please don't hesitate to reach out. Looking forward to serving you again!

Warm regards,
The APS Team

Dear Reinhard Dembskey,

Thank you so much for your glowing review and for choosing APS for your solar installation. We're thrilled to hear about your positive experience with our service and pricing, as well as the efficiency and quality of our installation work.

Your satisfaction is our top priority, so we're particularly pleased to know that the issue you encountered post-installation was resolved promptly and to your satisfaction. At APS, we believe that exceptional after-service support is essential, and we're glad it made a positive impact.

We deeply appreciate your recommendation and are here for any of your future solar needs. Thank you for being a valued part of the APS family!

Warm regards,
The APS Team

Dear Gert Viljoen,

Thank you so much for your five-star review! We're thrilled to hear that you are satisfied with the solar solutions provided by APS Affordable Power Solutions. Our team works hard to deliver high-quality service and it’s rewarding to know that our efforts have made a positive impact.

Your feedback is incredibly valuable to us and helps in our ongoing commitment to excellence. If you need any further assistance or have any questions about your solar solution, please don't hesitate to reach out.

Thanks again for choosing APS Affordable Power Solutions. We look forward to serving you again in the future!

Best regards,
The APS Affordable Power Solutions Team

Dear Johan and Darel,

Thank you for sharing your positive experience with us! It's fantastic to hear that your 8kV solar system installation has been a satisfying endeavor, and that our team at APS could contribute to this success. Your recommendation means a lot to us, and we're thrilled to have been able to provide you with professional service and round-the-clock assistance. We're always here to support you with your solar needs. Thanks again for choosing APS!

Warm regards,

APS Team

Dear Chrystell Grobler,

Thank you for your wonderful review and for taking the time to share your experience with APS. We are delighted to hear that Andre Jacobs provided exceptional service and that his detailed explanations and attentive customer care made a significant difference in your experience. Andre is indeed a valued member of our team, and we're proud to have him.

We're also pleased to hear that our installation team met your expectations in terms of punctuality, efficiency, and professionalism. Our team strives to ensure a smooth and informative installation process, and it's great to know that this was reflected in your experience.

Your recommendation is highly appreciated and is a testament to our dedication to providing reliable and trustworthy solar solutions. We are committed to continuing this level of service and are glad to have met your solar energy needs.

If there's anything more we can do for you in the future, please feel free to reach out. Your satisfaction is our top priority.

Thank you once again for choosing APS.

Best regards,
The APS Team

Hi Cecile,

Thank you so much for taking the time to leave this excellent review! We're thrilled to hear that you had a positive experience with our team, especially with Gerrie van Rooyen. Your satisfaction is our priority, and we're glad to know that the installation process went smoothly and met your expectations.

We always strive to provide the best service to our customers, and it's wonderful to see that reflected in your feedback. If you have any more questions or need further assistance, please don't hesitate to reach out.

Thanks again for choosing APS, and we hope to serve you again in the future!

Best regards,

Dear Christiaan Heydenrych,

Thank you for your five-star review and for sharing your positive experience with the APS team. We are thrilled to hear that you received great advice and service from us.

Our team is dedicated to providing not only the best solutions but also the best customer experience, and it's always rewarding to know that our efforts are appreciated. Your satisfaction is a great motivator for us to continue delivering high-quality service.

If you have any more questions or need further assistance in the future, please don't hesitate to get in touch. We’re here to help!

Thank you again for choosing APS and for your trust in our team. We look forward to serving you again.

Warm regards,
The APS Team

Good day Coenie, thank you for trusting us with your installation.  It is pleasure and a privilege to know that we have another happy client.

Dear Chris Neethling,

Thank you for your five-star rating! We're delighted to see that you had a positive experience with our services.

While your review doesn't include specific details, please know that your satisfaction means a great deal to us. We always strive to provide the best service possible, and it's encouraging to receive such high praise.

If you ever have any feedback, questions, or need further assistance, we're here to help. Your continued support is greatly appreciated, and we look forward to serving you again in the future.

Thank you once again for choosing our services and for taking the time to leave a review.

Best regards,
The Team

Dear Juanita de Waal,

We are thrilled to hear such positive feedback and we're proud of our team for delivering the quality service that APS strives for. Your satisfaction is our top priority, and it's wonderful to know that Ben Cronje and the installation team's efforts left a strong impression.

Thank you so much for taking the time to share your experience with us. We will be sure to pass along your kind words to the team. We appreciate your business and look forward to serving any further needs you may have in the future.

Warm regards,

Customer Service, APS

It is always difficult to speak to third parties, especially if we do not know who the actual client is so that we can respond or act to the complaint or allegations made. With more than 4000 happy customers, it is highly unlikely for the CEO to say to anyone that he is too busy to help them. Our CEO has an open-door policy, and pride himself there in that he is always willing to speak to any customer, if that was not so, his personal cellphone number would not have been on the company website. Numerous clients can confirm that they have phoned him over a weekend or even after hours, and he always were available to take their calls. We would, however, encourage the writer of this letter to contact us so that we can attend to this matter as soon as possible. 

Dear Stefan Venter,

Thank you for your wonderful review and for taking the time to share your positive experience with APS. We are thrilled to hear that Gerrie Janse van Vuuren was able to provide you with a great deal on your solar package and that the installation process was quick and professional. Your satisfaction is our top priority and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

Best Regards,

APS Team

Dear James Tubb,

Thank you so much for taking the time to leave us this amazing review. We are thrilled to hear about your positive experiences with our team, especially Johan, and the solar system installation process.

Your satisfaction is our priority, and as affirmed by your review, we pride ourselves in our staff's comprehensive knowledge and commitment to providing our customers with the best service possible. We're glad to hear that you found value in our services and that we were able to help you understand the settings and functionality of the inverter.

We're also delighted to know that you've recommended us to your friends. That's the highest compliment we could receive!

Thank you for trusting us again with the battery backup installation for your estate. We're committed to providing the same level of excellence for every project, no matter how big or small.

We look forward to serving you again in the future and appreciate your continued support.

Best Regards,

APS Team